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Unresponsive after sales service

I purchased a shed from one of the companies owned by Steelx (Sheds'n'homes).
After a few years I had problems with the roller door and it took month to get any support as the franchisee/builder was no longer with Sheds'n'homes and no one was ready to take responsibility.

It finally got sorted, but since the replacement I have ongoing issues with the new roller door and now I have been waiting for over 10 days already for their customer service to even acknowledge that I have contacted them.

You can try to call, but you will not get anyone at customer service, they are only available via email - which they don't respond to because ??? If you have such a huge workload that you can't even acknowledge an email in nearly 2 weeks something is wrong with your products and/or your customer service team.

I recently purchased some steel products from the ...

I recently purchased some steel products from the website steelx.com.au. The ordering process was simple and the delivery was quick. The quality of the products was great and I am very satisfied with my purchase. I would definitely buy from them again.

I just want to say that Steelx pty ltd is amazing!...

I just want to say that Steelx pty ltd is amazing! Their products are of top quality and their customer service is exceptional. I can't praise them enough for their professionalism and attention to detail. Keep up the great work!

The services provided by Steelx pty ltd are excell...

The services provided by Steelx pty ltd are excellent. The quality of their products is top-notch and their customer service is outstanding. I have been a loyal customer for years and I have always been impressed with their professionalism and attention to detail. I highly recommend Steelx to anyone in need of steel products.

I recently made a purchase from steelx.com.au and ...

I recently made a purchase from steelx.com.au and I was very happy with the overall experience. The product arrived on time and in great condition. The customer service was also prompt and helpful. I would definitely recommend them to others in need of steel products.

I have been a customer of Steelx pty ltd for sever...

I have been a customer of Steelx pty ltd for several years now and I have always been satisfied with their products and services. The quality of their steel is excellent and their customer service is second to none. I highly recommend them to anyone in need of steel products.

Steelx pty ltd is a great company to work with. Th...

Steelx pty ltd is a great company to work with. Their products are of excellent quality and their customer service is outstanding. I have been a customer for years and I have always been impressed with their professionalism and attention to detail. Highly recommended!

I am extremely satisfied with the products and ser...

I am extremely satisfied with the products and services provided by Steelx pty ltd. Their steel products are of excellent quality and their customer service is outstanding. I would definitely recommend them to others.

I recently bought some steel products from steelx....

I recently bought some steel products from steelx.com.au and I couldn't be happier with my purchase. The quality of the products is top-notch and the customer service provided by Steelx pty ltd is excellent. I highly recommend them to anyone in need of steel products. 👍