stayUSA Review

Hard working and friendly staff, clean, and reasonably priced rooms.

We appreciate a hotel that takes pride in providing a clean place to stay and a staff with a positive attitude, it always makes the stay more enjoyable.

I highly recommend them, and the restaurant they recommended next door, Woolies, that was great too.

Great stay.
Beautiful town.

Thank you.

I have stayed here several times in the past two years. Recently the hotel was sold to a new owner. Stay USA is no longer U.S. owned as of 12/3/19.
My family were staying there at the time and saw the changes firsthand during our stay. Firstly the rates have increased by over 25%. We booked at one price on Expedia and we're told upon arriving that the new owner had increased the room prices. The gift shop that also sold beverages and food is now gone. The hotel no longer gives kids popcorn, but left the machine in the lobby. My kids asked for some and we're rudly told "We don't do that anymore." with the machine in plain sight.
We were also told the common area were only to be used during breakfast hours and was no longer available to use after these hours. We were told not even to turn on lights in these areas.
The hotel will no longer provide hot water in this area for hot chocolate, tea, and coffee.
We also saw no pets of any kind during our stay, so it might be good to check with them first before booking. We brought our dog the week prior with a small fair upcharge.
These changes, accompanied by a pool that has been open a total of about two months (and is currently non functional) in two years and a 70 degree hot tub make it impossible for me to recommend Stay USA to anyone.
Unfortunately we won't be staying here anymore.

Nice hotel. Friendly staff. Would recommend to others.

Absolutely amazing and friendly staff. Room was clean, breakfast was good and quickly served. Had all of our needs for a 3 night stay. Would return and will recommend to others.

Always polite& clean inside& out
Happy helpful operators.

Great hotel. Nice staff. Lots of amenities. Place is clean and well maintained. Looks like they have been doing lots of little things to update and refresh. Overall a satisfying stay

Rooms were clean, had hot water, and a good continental breakfast.

The GM (Steve) was rude, aggressive and insulting. He treated his desk manager terribly. I visited with other hotel personnel in the area and all agree that he has chased away customers and staff. New owner will not likely appreciate ten people leaving one night alone to go to the neighboring hotels. This guy seems to be good for the other hotels business but creates terrible PR for the area. One other hotel manager said that their best employees are former Stay USA people. My wife and I hope and pray the guy gets help. He can t be a very happy person and is certainly making life tough on his people.

Desk staff was friendly upon check in. Room is clean and cleaned daily. Breakfast in the morning is a good selection to chose from. Have a work out room with one tread mill.

Nice and convenient location. Friendly staff but they appeared to be understaffed especially in the morning while the clerk was also playing the one and only breakfast cook. Price was right at $109 and I would have paid more for a better mattress. It was really bad. Four stars because it was clean and they were friendly.

The hotel room was nice, the breakfast was great! And all for a very reasonable price!

Much nicer than Inn 9 or Motel 6!!!

They have a pool, their rooms have everything plus they are super clean.

Free WiFi, fridge, microwave, cable...

They even have AAA discount!

Bathroom had damage to drywall. Breakfast was soggy waffles, day old doughnuts, and over cooked sausages. All rooms smoke free. Bed was good for night time activities.

The Best place to stay in Hot Springs SD. The front desk has amazing customer service! Very friendly & courteous they must be a reflection of Management because Steve the Mngr. saw that we needed ice because the group before used up all the ice to fill there cooler so Steve was willing to take me to the store to grab ice! Un heard of Management willing to do anything to make sure your stay was Great! Thanks Steve we will definitely be back anytime where working/visiting Hot Springs.

Liked this place clean and nice and convient . Good breakfast nice people.

We had a nice stay here. Very clean rooms. Good breakfast. Good staff. I consider this the best place to stay while in Hot Springs.

Very nice clean rooms...probably the worst breakfast I've ever had

Highly recommend staying somewhere else. Stopped for the night on a road trip through SD with the hope of using the hot tub and pool. The pool is outdoors so it wasn't open, no biggie, but the hot tub was a total disappointment. The room in which the hot tub is smells as if someone may have died in one of the janitor's closets and in the process the decomposing body fried the electrical unit that warms the hot tub itself since the water was no warmer than stagnant bath water. The "Famous Breakfast" was also a joke. The coffee was weaker than a newborn baby and the "eggs" were cold and dry with chewy imitation cheese on the inside that I couldn't even swallow because it reminded me of the taste you get in your mouth after a night spent sleeping by the toilet because you drank too much. Won't ever be staying at a USA Stay Hotel again and hopefully anyone who reads this review can spare themselves the traveling disappointment by avoiding this hotel!

Hotel well located for the mammoth site. It has a very nice breakfast the rooms are large and clean and the staff friendly. It has interesting grounds with horse carriage, teepees, gazebo, and waterfalls. The lobby has a thirty-year-old buffalo named Buffy.

Comfortable rooms, free Wi-Fi and big breakfast choices, great place for families.

Nice rooms, but the pullout sofa beds aren't in working order right now. We were 5 people with two queens and a sofa bed, but I ended up on the floor because we weren't allowed to use the sofa bed. Luckily, we were able to switch to a room with 3 queens at a reasonable price.

Service was great. Rooms were nice. Lots of pools n hot tubs.

Stayed there in late November 2015. Decent place to stay for $120 (1 night, 3 adults, double queen bed executive suite, and one dog). Pool and hot tub are on opposite sides of the hotel. Breakfast included. Not fancy but definitely met the need.

Very cool place. One potential downside for us was that our room and the registration area were not close and we had to drive about a half mile. It's not a dealbreaker for me though.

Great hotel! People were polite and professional. Room was top notch and cleaned each day. I would stay here again without hesitation.

Great place, quiet small pool and hot tub is separate. Breakfast is good and great selection.

Not worth the price. Bathroom did not get cleaned. Man's pair of shorts still hanging in shower and hair in bathtub. Toilet paper was not changed. Room smelled.

The people at the hotel are very friendly. Good stay. Have stayed multiple times.