4 years ago
Found the truck that I wanted at this dealership u...
Found the truck that I wanted at this dealership using Cars.com. I sent a request for information and heard back from "Marco" who identified himself as the sales manager shortly thereafter.
The process after that was very smooth and painless until I went to pick the truck up. Once the paperwork was completed, I went out to the truck and gave it a once over. I found what looked to be a large scratch on the side and asked Marco if he or someone else could look at it. He was visibly annoyed and made it known, but he came outside and addressed it. I was taken aback as it was obvious to me that once Marco made the sale, he had no interest in hearing from me again.
The second issue that I had was with the "technology" guy that they sent out to go over the truck with me. He could not answer most of my questions and the information that he gave me was dead wrong. I wound up just leaving and then doing the research on everything myself.
The dealership is clean and modern. The bathroom was also clean which to me was important as I came from a distance to buy the car. Unfortunately, based on my experience with Marco, I would not buy another car from this dealership.