St. luke's episcopal hospital Reviews

Last night, September 12th 2021 at 11:05pm, I made a phone call to 911 because of my grandmothers, Maria Ocanas, severe and dangerous condition. She had the following:

suicidal thoughts and actions (asked for a knife to kill herself, and tried to fall off the bed on purpose)
couldn t breath due to anxiety
high blood sugar
hadn t slept in 3 days
constant complaining of migraines and headaches
constant complaining that her entire body hurt
actively screaming for hours

She arrived at St. Luke s hospital at the Emergency Room during the morning early hours and by 6:00 am, we received a call that she was being discharged. We asked for a reason why and we continued to get answers from various doctors that she had been tested and there was no reason to keep her. While we feel that within a matter of 6 hours, she did not receive the entire health check up she is legally entitled to, we decided to listen to the doctors suggestion. After speaking with Dr. Tran, we learned that the social worker could help us with transferring her to a nursing home facility where she could get the help she needed.

However, once we spoke to Lonye, her assigned social worker, all we received was anger, attitude, and absolutely no help. She said since she s discharged, there is nothing she can do, and that it was out of her hands. We asked her politely to work with us seeing as how we have no way to transport her since she is immobile and that staying at home just is not an option. Again, she refused to help stating its your family and implying that she was our problem and the hospital can do nothing. She was extremely aggressive with us and we could tell that because my grandmother did not fit with her definition of being her patient she was not even willing to speak with us.

I am appalled and horrified by this behavior by any social worker. A social worker s primary job is to provide patient care and inform them and families about options and plans. Lonye however does not see things the same way we do even though my grandmother is still at the hospital under St. Luke s care. Instead, we had to make continous phone calls to nursing homes to see what paperwork and what procedures are needed to get her admitted. Rather than actually doing her job, we had to do it for her. Furthermore, when we called her back and asked her to get clinical paperwork for my grandmother so she could be transferred, she again refused to help us because that is not what she does".

Everything went well and they were very detailed on all information..they were in communication with me from my pre op procedures to my aftercare. Attended to me very well. Thank you.

Everyone were EXCELLENT. Treated my condition urgently. Everyone showed the utmost care and concern..i would refer anyone to you guys. You guys actually deserve a 10 star. Priorities are important with you guys. God bless all of you. This comment is true and from the heart. THANK YOU.

I go for treatments twice a month and I receive great treatment, great customer service. Dr. Perez (pathologist) and his staff are wonderful. The nurses are some of the best nurses that have taken care of me. You are treated very special.

My experience during my procedures were awesome. Nurses, doctors and administration were great. Keep the good work up!

Nurses on 8b Cooley unit not worrying about the pt but discussing a wedding.My mom needing a blanket I asked no one moved but still discussing a freaking wedding wow horrible bedside manner.Her nurse Edwardo was helpful and assisted her with a blanket..The other nurse's are non caring and need better bedside manner no one wants to hear their personal information while checking on a love one.Now today Sept 21 my mom was moved to 7520 and her bible is missing.in which me and my nephew would leave parking fee in for one another. So everything else including old cookies made it but not the bible with the envelope SMH and I hope the money service you well

I have been a patient at St Luke s my entire life. Or at least since I have been an adult. I was first introduced to the hospital after having to move over from TCH as a CF patient I received a liver and lung transplant here in 2009 and the treatment I used to receive at this hospital was 2nd to none. But as of lately I was transferred here from another hospital with Covid 19. The room service refuses to feed me a high protein diet which I require due to my CF I ve repeatedly have called room service and continue to feed me properly. I am also on PD dyailissa and the doctors and nurses are continually trying to kick me out of the hospital without allowing me to get a loaner machine at my family s home until I can get back to Odessa where my machine is waiting. This hospital and the care here has poorly declined. I am not sure who owns this place anymore but this will be my last stay here. I plan to change over to Methdist hospital as soon as possible.

I was a patient in St Luke s Hospital for 7days w/COVID Pneumonia. The care I received was EXCELLENT - from the Emergency Room, the Doctor s, Nurses, Radiologists, CNA s, Dietary, Housekeepers, and the food was very good. I know all the great care I received contributed to my recovery. I thank each & everyone that had a part in taking care of me, for all that was done for me. I m grateful, thankful, & blessed to be alive. I m very appreciative of the care & treatment s I received.

I spent a week just recently, after having my pulmonary valve replaced. I can assuredly say, the worst hospital I've ever stayed. Nurses (most) were not attentive, having breasts, I was not given information on wearing a binder, bra or whatever. My discharge instructions from PT, was a 1 min conversion in the hall. In fact I only received pt, TWICE, though I was there 7 days. The surgeons and cardiologists are great, but CHI St.Lukes needs to learn from MD Anderson, or Memorial Hermann on how to run a hospital.

This was one of the best experiences I have ever had in a medical facility! From admission to discharge, the entire staff was awesome. Thanks Dr. Chokshi, Carla, Kathleen, Chi Chi, Collette, Arlene, and I apologize if I have missed anyone! Extreme compassion, great sense of humor from everyone - they truly care!!