St. Joeseph's Health Centre Review

Professional, Sympathetic and Efficient. Thank you to Brett (in emergency) in particular for going above and beyond during my stay at the hospital. It was reassuring to know I was in good hands and was treated and respected by name and not a number, even with how busy Emergency was that evening. Continue the great work and ithank you for everything!

My wife and I took our Covid Test on September 4th 2020, and both of us still haven't received our results. It has currently been 10 days with no news what so ever, and more than a week of missed work.

Every time we call we get redirect to a voicemail, but have yet to have any of our calls returned. Should I retake the test? Did they lose it? We are getting no transparency about what is being done. The websites say 3-7 days, yet when we call nothing is done?

I go and see a doctor about my sinuses and they can't even pronounce my last name correctly. I told them a couple of times that they miss pronounce it wrong. They should look at my last name before they call me. They put an another L between the b and the a. They should wear glasses

The first time I went I was in excruciating pain and the surgeon said I needed surgery. After three days (yes THREE days) in the ER, with no bath, without water or food ( I was on an IV), I was transferred out of the windowless, former storage closet into a room straight out of American Horror Story. I used the shared facilities and was disgusted by the state of them - which by the way included the SAME urine samples that were left by the radiator the entire time I was on the floor. After four days of this horror show I was finally offered a shower - only to find the shower was the same place they stored those seats they roll over toilets for people who need assistance. Anyway, after all of this, they canceled it altogether. Several months later, I found myself back in the ER with the same issue - when I "came to" I found I was lying on bloody gauze (I was not bleeding) and a used syringe. Disgusting. I was there for many, many hours with maybe one visit from a surgeon - who again said, I needed surgery "soon". I discharged myself.

After finally getting the date for the surgery secured (note: the first question the surgeon asked me was "Have you Googled me? I'm sure you have.), the OR nurse came out a full 90 minutes AFTER my surgery was supposed to start to say the surgeon has fallen behind and it was cancelled and I was to "call back" to see when he could fit it in. So, I am literally trying to do that as I am writing this ....and since I have been on hold with the hospital for 27 min and 46 seconds I have the time....

Came to St Joes for a COVID test. The experience was fine, wait was very very long (out of their control) but it has been 4 days and I have not received results where as my friend went the day after me and received hers in 24 hours which is frustrating. I was told I would receive them in 24 hours and unfortunately the only way to fix this is by leaving a message on their machine. There is no live person to talk to.

I have been to St. Joe's on numerous occasions relating to issues such as a leg infection, intense fibroid pain, mental health issues, intense migraines and more and I must say that this hospital excels at taking care of expecting mother's and infants -- this is where they are best. The ER is hit or miss at times and the waits can be excruciatingly long and bureaucratic but all in all they do try to help and while there are some flaws, it is clear that they have implemented steps and procedures to assist and rectify issues but this is still the main hospital I would choose if I needed medical assistance on an urgent level. My one main suggestion is that they work on improving their assistance for those with mental health issues; less just prescribing drug after drug and more of a focus on cognitive behavioral therapy and talk-based therapy.

After my experience yesterday, I will never go back to the ER ever again. I had a chance to speak to Patient Relations about this, but I can't remain silent.

I was hurt and rushed by ambulance to St. Joe's ER. Everything was as standard treatment until the morning staff switched over. I was forgotten for 5.5 hours, no doctor came and checked up on me, only the nurses, but there one was big mistake committed by the nurses, no communication, nothing...

The first incident, the porter took me to CT and left me in the middle of the hallway. I was there where I was almost robbed twice. One of the men, who tried to rob me, I caught him in the act, and I had to defend myself. The second man, who tried to rob me, literally walked right beside the gurney, leaned over to the left of my bed and searched looking around for anything. I shouted at him and he ran away, description: Eastern European man (white), mid 40's, round face, greying dirty blond hair, greyish mustache, wearing a blue t-shirt with the Lacrosse logo on the right, height 5'5"-6", I will never forget!

The night staff didn't informed the day staff about what medications and pain relief I was given. I was injected within two hours double painkillers and narcotics. I had to beg for no more narcotics.

After my second dose injection (less than 2 hours apart), the doctor came in the room for 15 seconds, requested another narcotics injection and then discharged me instantly. The nurse told me that I had to find my own way home. I was dizzy, barely stand on my feet, after receiving double narcotics, after I begged no.

When I asked for help, I was denied help, then the female nurse, who was in the room when I was getting my IV, grabbed same part of my arm where I had my IV, and she painfully squeezed it. When I tried to stop her, she insinuated that I did it to myself. Five nurses verbally started abusing me, taunting my pain and vulnerability, name calling, belittling, and I had to take it. I sat there and cried while they took all of their frustration on me while I was alone. My mother, who stepped out for a bit, wasn't there to defend me. Two patients watching couldn't believe what they were seeing.

No female patient should ever have to go through this. The female nurses in charge of my care, dosed me and then denied me any safety, forcing me to leave a hospital alone. And all we hear about patients abusing medical professionals, but we rarely hear when medical professionals abuse their patients.

I am seeking legal action against the hospital, and those who endangered my life through abuse and carelessness.

I went into anaphylactic shock and was told by the nurses that were "caring" for me that I was being dramatic, as I fell into a coma. They kept yelling "Get up. It's not that bad." I woke up in the resuscitation unit, hours later, and the same nurses were eating the allergen they knew I was fatally allergic to... in front of me. I've skipped over some gory details but, it was shameful what happened to me. Though, it happens to many - especially women of colour, and particularly black women.

st joes has been very disrespectful in cases where Dr Neszt on the 5th floor outpatient mental health and Heather On 7m do terrible service misdiagnose and mistreat its not schizophrenia dr neszt its bipolar disorder or PTSD one of the two ok this hospital I have been to to many times and they just send me home without being Check out properly and considering the fact that Alison is Not on 1G north shes at toronto western all the time because she knows st joes is bad everytime i go to st joes because it used to be the closest hospital they claim it to be a trespass and I have been misdiagnosed I have bipolar not schiziprena the reason why dr Neszt thought it was schizoprena was because he didn't know st joes was being privately investigated.

The doctors are good there but the wait time is way much more than you can expect. Other than that i was satisfied how they took care of me.

You guys should do something about waiting times! You need a lot of staff! 8-9 hrs at the hospital is not ok.

COVID test centre was great for the testing process but longer wait time for results then other testing spots in the area.

In health care our top priorities, above all else, are to keep our patients, residents and our people safe and deliver high-quality care. As a new network, we have the opportunity to set goals to do this across three sites, allowing us to build off of one another s strengths and share best practices across our teams. This Quality Improvement Plan is the first for our new network between Providence Healthcare, St. Joseph s Health Centre and St. Michael s Hospital, and it identifies measurable steps we will take over the next year to create a safer environment to deliver care, and to improve patient and resident experience.

Went to the ER for anaphylactic shock. My dad drove me there, in the car I threw up 6 times. Arrived at the er and was triaged and waiting 2 1/2 hours to see a doctor. Obviously the nurse didn't know the throwing up is a sign of anaphylaxis. During my waiting I started wheezing. Finally I saw a doctor, I was prescribed anti nauseous meds, steroids, Benadryl and an inhaler. After 4 hours in the hospital I finally left. I followed up with my doctor who works at that hospital and he was shocked I waited so long and that the doctor didn't give me the epipen.
If you have severe food allergies I would skip this hospital.

What is the meaning of EMERGENCY?
St. Joe s, our only hospital in parkdale, always disappointed us as usual. My pregnant wife in 9th week, was in pain and bleeding, took leave from her work to go to emerge. We reached hospital around 2pm noon and it was 11 pm when we finally got to go home

First off, it took almost an hour at triage nurse. Ladies chatting n giggling inside, while patients waiting outside. Then from one room to another room, waited too long to get a blood test. And another four hours to do ultrasound. The Great Doctor wasn t there when the report was ready.

We were worried if we lost our baby, and it took them ( emergency staff) almost 10 hours to tell us it was a miscarriage.

We requested them for several times to speed up the processes, they say it s not in their hand. My older son 1 yr old cannot go to bed without his mother, me and my son kept wandering in hospital hallways, lobbies until midnight. I told my condition to a staff, she said the doctor is not around, had to wait almost two hours to see him.

Is there only one doctor in such a big hospital? Is there only one ultrasound machine in this big hospital? There were other patients sitting in same chair for hours and hours. This is big shame on your management. This is why people make fun of our Canadian Heatlh Care System.

Now whoever you are, do not ask me to send details to your email address. And don t be sorry about me.

Thanks a lot for your poor service.

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I have had 2 surgeries at St. Joseph's. My first experience was much better than my fear made me believe it would be. I was out (general anesthesia) quickly and came around quickly while being wheeled into recovery. Felt like I just blinked and was alert, went home same day. Second surgery, HORRIBLE experience with pre-op and anesthesia in spite of it being a much shorter surgery and having asked during pre-op for the SAME COCKTAIL I had the first time. The anesthetist was unsure of herself, rather quick to tell me things that SHOULD have been discussed and re-done prior to surgery date and I was dizzy, nauseous and confused when I woke up to a male nurse saying that my family doc was an (bleep) because my blood pressure was higher than usual (DUH...I was dizzy, scared, confused, groggy etc., not at all like my first experience in spite of being reassured that I'd have the same cocktail as last time since I did so well on it....wasn't used. Another one used instead which was horrible.). A visit to the ER wasn't great either. I was ushered from one waiting area to another where I had stoke like symptoms and ignored with everyone else, waiting shoulder to shoulder. The washrooms were ill kept and while I know waiting times in ER's are horrible anyway in Ontario, it took me nearly 3 hours before I was even looked at by a nurse in the inner waiting room. I ended up with an infected throat and a walk-in clinic visit a few days later, after getting out some 8 hours later with a script for pain meds which weren't needed at that point. The ER doc I saw was good, explanatory but, brief and that was after 6 or more hours of waiting. Intake/Triage was an assembly line and drug addicts, high, were allowed to harass patients while waiting with utter nonsensical things (hey, they were high and possibly looking for more drugs???) The ONLY reason that I'm giving this hospital 2 stars is because of the doctors who did both of my surgeries. The hospital, I am upset with. Advocate for yourselves in non-ER situations, please! I'd steer clear of this hospital if you aren't booked with a good doc/surgeon. She is the only saving grace for this hospital.

This review deserves ZERO stars. I am utterly shocked at the state of this hospital, as well as its staff. From a facilities standpoint, the hospital is dirty, disorganized, and woefully outdated, irrespective of the renovations being undertaken. The entire hospital looks like something you would find in a poor developing country.

I had to take my mother to the hospital for diagnostic testing. She was to arrive on an empty stomach, but this was not conveyed to her leading up to the appointment. In fact, in leading up to the appointment, hospital staff told her that she did not have to fast or do anything out of the ordinary in preparing for her ultrasound.

Upon arrival, when asked, my mother stated that she in fact ate and used the bathroom prior to leaving the house. Immediately she was told that the appointment would have to be cancelled and a new one scheduled. They kept asking her over and over again whether she was told to fast. My mother is extremely detailed with her medical information and I believe her when she says she received no specific instructions.

Well, it turns out that a letter outlining instructions was sent to my mom's physician. Why send it to her physician and not the patient's residence???

We were offered to wait until 4:30-5:00 pm for the ultrasound but that would have been three more hours in the hospital. And the waiting rooms were less than desirable to wait 10 minutes let alone three hours.

Ultimately the appointment was rescheduled for the end of next week. In the meantime, I lost a full day's pay for having to take a day off work, and will lose half a day for the rescheduled appointment. Factor in transportation costs and the hospital's incompetence will have cost me at least $250 (Will the hospital offer me remuneration for its incompetence???), as well as created much aggravation for my mother.

Stay clear from this hospital. For me it is the poster-child for all that is wrong with publicly funded health care.

Worst hospital ever! No organization at all! My appointment was at 10 O clock and it is 11.30 , still waiting in the line. Very dirty and service awful

Everyone working in this hospital has the worst attitude. They are all extremely rude, dismissive and passive aggressive.

Signage is woefully inadequate. St. Jo's is a labyrinth of a building. Thank goodness for the volunteers. Health care is professional, and they are doing their best despite government underfunding. Maps at entrance ways would really help.

I have been sitting in emergency for the past 6 hours, the girl beside me has been here for 10
hours. I asked how much longer and the nurse was so rude. They staff have a "I don't care" attitude. The hospital is disgusting and patients are packed in the waiting area like sardines. One nurse was too busy on her phone, she got in trouble from a doctor for inputting the wrong patient information. I would rather pay for health care than come back to this nasty emergency room.

Just had my second baby at St. Joseph's 4th child in total, Wouldn't say its completely a bad experience also not the best. I had a c-section friday at 6:45pm and the first night got a student nurse who was as lazy as they come, everything i asked her to do she didn't do or brought me supplies and left them for me to take care of myself. Left blood all over the floor and side of my bed, I was covered in blood and she handed me towel and fresh dressing to clean myself up and change myself. Sorry but after a c-section you cannot change your own dressing and clean yourself properly because your frozen from the waist down for 6hours. Took 2hrs to get my pain meds because apparently she was busy. My baby is in the NICU an I live far away over an hour, got discharged on Sunday at 8am not even 24hrs after surgery, after I stressed my concerns and the fact that I'm in excruciating pain and wish to not be discharged I was still discharged. I told the NICU nurse I need a room which I got but wasnt guaranteed to keep it if someone else needs it, which makes no sense as I told her I live to far away to come back and forth so obviously I need the room.

Last time I was so ill I waited 4 hours in the emergency, to only recive a chest extray and be sent on my way home. The next day I went to see my doctor and had to take 3 diffrent medications. Please don't go here if you have a choice!!!

Short line, friendly staff but I've been waiting now 4 days for my covid results and was told individuals who were tested the day after me were given results already. Incredibly annoying and frustrating.

Great experience with staff at NICU. Thankful for their care of our son.

That place was fun to sit at! they have videogames and pay per view television. I didn't want to leave but my Tito got better

This hospital is a joke, over 4 hours waiting on the emergency and they kept skipping me due to "others were sicker than I". The female nurses were very diligent and helpful, however the men staff sucks a lot, they were pretty offensive and arrogants.

Excellent care from nurses, med students and surgical staff for recent day surgery. The hospital facilities may not be new or grand but the staff make up for it. All were very thorough and very efficient. Checked my ID bracelet against my paperwork at least 5 times to ensure they were giving me the correct treatments and meds.

Awful experience here. Waited in the hallway sitting on the ground for hours because the waiting room was so full, there was a father and his sick child also sitting in the hallway with us and the child puked on the ground. In the 5 hours I was waiting for treatment no one ever came to clean it off the hallway floor. When I finally was seen by a nurse she was rude and made me take my shirt off to do some tests and left the door open so everyone could see me. I then sat in another hallway with an oxygen mask on in the middle of everyone walking and running around me and there were garbage and stains on the floor as well as stains and dripping liquids running off the counters in the room the doctor saw me in. In the end they said they didn't know what was wrong with me being unable to breath and sent me home with a puffer.