St Basils Reviews

Your site is spreading Trojan.Script.Iframer !! (Kaspersky blocked it)...

Great place for kids who are struggling to look after themselves.

They don't practice what they preach. They help young people get back on drugs. They put you in crackhouses and expect you to be fine and when you complain they say at least you have a roof over your head.

Not very helpful once leaving the door they forget you

The lady who answers the phone talked on my speech several times which is impolite , and disrespectfully and hanged up the phone on me as if I'm annoying her while she gets paid there to help who needs help respectfully .
She gave a date to contact me regarding my need for a placement but she didn't, and also she took my email address to contact me through my email address but she did neither.

So far I've been seen on Thursday, I waited a little because there's usually a lot of people seaking help, I've been seen by a lady who quickly filled out some details, she wasnt too personal, we called the place I was no longer able to stay and it was confirmed, they took the situation seriously, I was then seen by Sean who realy helped me and said I was able to stay the night in St, Basils centre in Bordesley Green, he gave me a bus scratch card and I arrived with my few belongings there. Came in to reception, the gentleman was welcoming and after signing my name and getting to tknow the rules and after being shown around where the shared kitchen and bathroom was I was taken to my room for the night. I was sceptical and worried it would be dirty but there was fresh bedding some toiletries a spare toothbrush and toothpaste in case I didn't have any, I felt like I was well looked after, there was loads of donated food in the kitchen which was realy handy as I didn't have any money. I took some fruit from the kitchen and spent a quiet night in my room, reading and just relaxing which was well needed. Next morning I woke up got dressed and felt excited to know if I was able to stay, not long I got a knock on the door by a woman asking me to come to the office. I was told that unfortunatley without prooth of income I'm unable to stay and that I should go back to the youth centre in Digbeth, at that time I knew I was screwed but luckily I was doing a babysitting favour for a relative so I could crash the weekend there. I have a universal credit appointment on Monday so hope that once I have prooth of income St. Basils can help me find acomodation quick. I just wanted to give them credit for helping as much as they could, and if I had no where to stay this weekend I'm sure they would find something... Unfortunately without money or benefits no place will take anyone on for longer than a night maybe so anyone out there make sure you get yourself signed up otherwise it will elongate and complicate the process.

Excellent service staff supported me to find accommodation and also helped with benefits.

I gave an extra star because I was referred to accomodation and am housed but even that's being generous considering my experience. I left an abusive & toxic household, was told during an initial phonecall with St Basils that I couldn't just up and leave, turned up for an appointment and the woman I spoke with was supportive and very helpful, she booked me in for a few days later for an assessment or something and told me not to bring my stuff with me next time. I still took my backpack just in case and left the rest of my stuff packed in the family home. I spoke with ZB not going to name her even though she was a c**t. I mentioned the violence in the home and what I was subjected to in the past but she said they'd have to carry out a planned move at which I began to get frustrated and rather than behave like the supposed professional she apparently is, she mirrored my frustration back to me. Then for some reason she finally clicked that the violence in the home was ongoing and said they'd carry out a planned move for me but had to call social services, to which I obviously vehemently opposed. I couldn't be living in the fu****g house whilst they called social services, what about my safety?? I tried to explain it to her but she began to be cagey and rude which made me get frustrated, I raised my voice slightly and said "are you not listening to what I'm telling you?!" She raised her voice and said "of course I am I'm not stupid!" And went to get the manager. I said that I can't go back to the family home if they were going to call Social services and the manager came out with something that now I look back on with my practitioner lens, is so wrong and screwed up, she said "well why have you come and told us that your siblings were getting hit now then?" I replied saying because I thought I'd be leaving the family home. Then she said because of that they'd move me now and that they're"not here to upset" me which they went above and beyond and did. Then ZB continued the form with me and faked compassion,she said she understands what I'm going through because she's worked with a lot of young people and I'm like, with that attitude no you f*****g do not. I refuse to believe you'd behave that way if you did. At this point I had sent a message back home saying I wouldn't be back and was dealing with all of that as I sat in the waiting area waiting to be housed. ZB said she'd check in on me every week and never did, she answered one phonecall and after that ignored my second call, after which I left a message for her via another staff member as she said she'd be able to arrange counselling for me (since she wasn't answering) saying I wanted to receive counselling and she never got back to me. I arranged counselling myself So at one of the most difficult moments of my life, ZB and the manager made my life a lot more difficult and victim blamed- which I'm glad I'm a postgraduate student in the children and young people sector because I understand how wrong that is, otherwise that could've really done me over, which, in the moment it did. I was so torn up and hid my face as I cried in that damn waiting area. I was dealing with the loss of everything I knew and more importantly, the loss of my three younger siblings who mean more to me than anyone in this damn world, and they couldn't find it in them to understand how difficult it was to come to that decision in the first place and went on to make everything much, much harder. I can't even express how difficult that day was, the days to come were difficult too but that was truly awful. I also spoke with another girl who lives in the same accommodation as me and went through St Basil's, she also had a difficult time with this ZB. I cannot understand and refuse to understand why given the situation that a lot of young people are in when they finally reach St Basils, why we're faced with a bully, why is that okay? It's not okay. I'm just glad it wasn't my younger siblings who had to approach them, I couldn't bear for them to go through what I did.

Please avoid this place I am a former resident of one of st basils accomadtion and I was treated disgustingly. As soon as you move out they're supposed to help you for 3 months I haven't been offered a single ounce of help and they've left me to get everything on myself with a baby. Also I had to leave some things in my accomadtion because there wasn't enough room in the car, I asked them to keep it til I could come and collect it and they said yes then when I phoned them they said they'd threw it away so now my son is without a microwave to warm his bottles they've chucked his clothes away and some sentimental stuff too. The staff at priory house are also very unprofessional they allow drug dealers to live there and let drug users into the accomadtion with young babies around. People smoke weed in the vacinty and there are some nasty people in there. Please avoid at all costs.