We had a kettle lid that collapsed after maybe 5 years. Was it a design fault
or not? Spectrum replaced it with no hassles. Photos of the damaged goods were forwarded to Spectrum for follow up.
Thank you Spectrum for the quick, friendly follow up.
Spectrum Brand's customer service is excellent and their goodwill much appreciated.
What an awesome company . Finally someone that knows customer service without having to make several follow up calls . They replaced a missing part (which the shop wouldn t )by sending me a replacement machine . Which they didn t have in store for a month though then sent it straight away .
Thank you so much for your great customer service .
10 stars from us .
They maybe good with the public but not so much when you are trying to purchase stock! They just send an email requesting payment with out sending an invoice! Are you kidding! Invoice was requested on Friday its now Wednesday and still no response. Pretty poor customer service
Just purchased a Russell Hobbs slow cooker. I have found it to be excellent and will happily recommend it to our friends.
Had a fantastic, no fuss experience with a warranty replacement.
