Special touch home care services, inc. Reviews

Adult protective services should do a thorough investigation unannounced.

The rudest staff ever. The few days I attended classes, 7-8 people walked out during class. This place isn't interested in providing classes , it's about them getting paid from the government. They need to work on a friendlier staff,and more of a professional setting. Applicant's come and go, without completing their classes to the end. Don't know how they're in business.

I transferred my patient to Special Touch agency recently and I regret about it. My patient's coordinator is Marina ( ext: 260) from the Russian Department. She talks in a very rude manner with home attendants and employees of the agency. Marina doesn't want to listen to our complaints nor resolve them and doesn't want to take care of the cases and patients. She cuts you up and hangs up on you while on the phone. A Racist towards to some of us and doesn't respect people outside of her community. She tries to give work to people from her own community and nationality. I guess she gets something for it. She feels that she is the owner of the company "Special Touch" from the manner of her speech. This agency didn't fulfill my expectations and I recommend people to
NOT TRANSFER THEIR CASES AND PATIENTS TO THE AGENCY OF SPECIAL TOUCH.

GREAT PLACE TO WORK! the agency is always hiring, they have training classes for new recruits. very easy class for HHA certification, it takes only 3 weeks, pass all test and training and automatically get a job working. the agency gives great benefits with a excellent union. also good start for nursing careers. I recommend it to anybody looking for a job within the health care field.

My mother has been receiving home health aide services from Special Touch Home Care for around 3 years. Her regular aide (Janet) has become a part of our family. Janet's knowledgeable about my mother's condition (dementia) and extremely compassionate. When she's unable to make it, there's always a competent replacement at my mom's home, on time and capable of assisting. It's not easy seeing her in the condition she's in, however the extra help that Special Touch has provided us has really been priceless.

They are horrible with their home care Service they might be sweet and gentle on the phone but when it comes to sending a Health Aide Their Horrible as every Health aide they send has more sicknesses than me or either is a cancer patient Herself And Special Touch has no knowledge of it as they supposedly take a physical exam of their Health aides every year.. Another issue with most of them I cannot communicate because they don t literally know
How to speak proper English it is Unbelievable As they have stressed me Out Since I started getting health aides from them..!! As Their getting worse and worse day by day as I would never Recommend them to anyone as I am getting more ILL by them as their health Coordinators really don t anything but keep on sending someone new every other day as it s really Frustrating dealing with them as I m going to give them their last chance to send someone appropriate before I contact they re cooperate office and change agencies..!!!

The worst experience I had and will be my last .... they want to come and just watch TV or come when ever they want and they sign in on there own phone... I ask for light house keeping and one lady refused to do anything and I had to send her home ... everyday was someonedifeerent I only had three good home aids ... worst experience ever I feel bad for the elderly that has to deal with this agency

How could a person understand the work that was never reviewed to help the students pass? That s the whole point of it being called training you train the students to become professionals.

In High school you had many options to pass your classes you had after school, summer school even one-on-one tutoring at this place they expect you to know the work less then 5 days like how? And they give tests everyday!

How could you be so careless on a persons personal reasons for not coming to class?



They are rude non speaking English and only cares about getting paid for your time sitting there. What type of ish is that?

PLEASE DO NOT WASTE YOUR TIME I BEG OF YOU SPECIAL TOUCH HOME CARE LOCATION CONEY ISLAND BROOKLYN ARE HEARTLESS PEOPLE WHO DON T EVEN HELP YOU PASS HOW IS THAT PROFESSIONAL ?

Horrible people, horrible service, horrible place PERIOD

I personally rate your company and services and staff ZERO STARS.

If there was a -10 rating this company would get it. They cause so much unnecessary stress its ridiculous.

Specifically Alexis G. she is very skilled at twisting ones words if you aren't paying attention. Sometimes common sense and compassion needs to trump one's day to day robotic movements in life. You too shall get old and I hope you have someone to advocate for your care as I do for my mother's. Being this stone-hearted will serve you no good. Keep that in mind as you "grow".

This company has a few good aides, but treat them so poorly from making them take entire days off for matters that, if planned and coordinated properly would not amount to a day of loss wages to their staff! DO BETTER SPECIAL TOUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Update: So I was finally able to get a fob installed at my mother's home which took .5seconds to 'install'. The gentleman they sent was so pleasant and well mannered. Now my aide can clock in and out w/out having to install an intrusive app on her phone or use my landline to clock in/out. This fob option was NEVER given to me until I started going in on them last week.

This was my first Job in NY. Unfortunately I had to quit due to a sick family member. Jasmine was an amazing boss. All the girls I worked with we re phenomenal.