Southwest Center for HIV/AIDS Reviews

I feel I am at the best clinic in Arizona. Very well managed and the entire staff is great.

Been going here for awhile now and always get the tests I need. Though today I found out that Southwest Center will no longer be providing Free STI Testing, however the Quick Rapid HIV Testing will still be free. It's unfortunate they never stated any news regarding this issue as it was known before 2018 ended on their end. The STI Testing will be $25. I still gave them 5 stars as they have always been helpful and kind.

The staff are great! It's a place where you can find out everything you need to now about HIV/AIDS I wish more people would then people who have it, like me would have a better way to live and more people would come in and get checked.

Love This Place. Such A Beautiful Organization. Can't Wait To Walk In This Years Aunt Rita's AIDS WALK. All My Love And Continued Support, Always!

The timing for testing is a little frustrating the way they currently have it set up, especially when the current front desk associates seem to have every urge to turn you away because there's "just not enough time and so many people ahead of you".... the room was damn near empty and I had over an hour before they closed... once I got in as the last patient for the day everything was great, friendly and easy. I really almost made a scene with the front desk staff in regards to their treatment towards their availability to me for their services considering how long it took me to muster up the ability to go there alone and with ample time.

Almost put a sour taste in my mouth.

This place used to be good but it s gone downhill. Don t bother going after work and fighting traffic on their late open days . They shut down at 4 because there s enough people. Must be nice to clock out 3 hours early just cause

What a great service and outstanding team of compassionate staff. They will be here for you from start to finish so that everything is ok regardless of what brings you or your loved one to be tested, treated or simply answer questions in general.

Currently they aren't taking walk in appointments due too covid. They referred me to the Maricopa public health place on 16th Street and Roosevelt. They were very polite on the phone but looks like this place is shut down unless you are referred there I think.

How dare this place take a single charitable dollar while its testers actively work on convincing people who show up to NOT get tested! I went in to get tested and was given a laundry list of reasons not to follow through as if the tester can tell I m negative just by looking at me. Is that so they can afford the new registration tablets up front? Are the tests affecting their bottom line?

F$&K this place! No Integrity!

my advice: Find a plan B.

I definitely recommend this place for routine testing! I paid $25 the first time and the last time was free. Their websites are informative. The front desk girls are usually nice and their new updated system allows you to fill out everything electronically. The 2 times I have gone, have always been smooth. The girls who have helped me made the entire process a good one. They are closed the last friday of the month, I believe (check their website) otherwise it s a good place and facility is clean!

The staff here is excellent and the work they do is amazing!

They always over bill you and the billing department knows about it but does not fix it. The lady that works in billing is rude and gets an attitude when you tell her the billing was wrong

One of the best educational and research facilities in Arizona.
Qualified, professional and knowledgeable staff are available to assist and facilitate on all aspects of HIV/AIDS related needs.
From Prevention education, anonymous testing, counseling and treatment....this facility is a major resource for all people's in our community.

Provide a wide variety of services for the HIV/AIDS community. Testing, nutrition management, naturopath, massage, accupuncture, mental health, social groups, etc. With new services being added all the time. The staff is fantastic, facility is first class. I can't say enough good things about Southwest Center.

It's a great place to get education on HIV and AIDS. The staff and their policies need a lot of work. Everything turns out to be your an addict to alcohol or drugs even if you've never used drugs. They over charge the Ryan White fund to make money only to turn you away when you're in need. They are affiliated with former McDowell HIV Clinic and Care Directions which both are a waste of time. CD is a medical case management agency that bills Ryan White for full hourly visits when you just call them or they email you. And if you want to apply for any service on Your own you can't it has to be referred through them or you get no assistance. And even then you usually get told no we can't help you with that either. As for McDowell clinic....they think they are Gods. My Dr let me go 14 months without treatment or testing on complaints of arm pain. Carpal tunnel...now I have severe nerve damage in both arms and haven't been able to work In 5 years. When I asked to change drs, the director told me no, I had to stay with the woman I had (I don't believe she should be called Dr or given that respect). She actually looked me In The face after 14 months and said she thought I was faking.

I came in more than an hour early for an HIV screening and was told they closed because there were not a lot of patients in the waiting room. Why bother posting scheduled hours if you don t follow them? And I wonder if whoever is in charge is being paid a full-time salary (with taxpayer money!) despite these capricious breaks... I had to muster up the courage just to come, only to be turned away in the end. You should NOT be in this line of work and this facility should be shut down!

If you want respectful, well carried out testing and care, this is the place. The people are so kind.

Great community resource. I wished more people knew about it.

Nice, friendly help. They have hiv testing late on certain days witch is awesome

Best Case Management available! The services are second to none! With all the available options IE: Nutrition, Acupuncture, The Vitamin Shop, Natural medicine, and Case management. It's one stop shop for people afflicted with this chronic illness!

It was alright didn't like way the doctor acted to me.

Womderfully friendly staff, naturopathic twist on HIV treatment AND healthy living options.

A very wonderful place, everyone was so polite and very understanding. I felt very welcomed and comfortable

The people that work here are incredible, helpful and caring .you donate if you csn, if you can't that's okay too. they take care of all walks of life .definitely recommend this place for anybody who's in need

The website says this place is open but it is NOT. they are closed due to COVID19. Please update your website!!! People are showing up and we keep having to turn them away. STD and HIV testing is NOT available until further notice!

The first time in my life when the staff treats you like family and they are so sweet and caring for all walks of life

Wait time is horrible you come in for a test and no matter if it s busy or not plan to be waiting 2 to 3 hours , it s not that there busy because I keep seeing them just walking back and forth.

This place is a model of respect and service. There is a vibe of education and kindness. It's fast and the services are free (or you can give a donation). I felt so comfortable and highly recommend going here.

The nutritional side is awesome with Darrin and Dino, etc. How ever the medical side... Julie Lankton and Brian Avery are worthless scum on earth. No medical or professional side manners. Do not get medical attention here. Your better off at the hospital.

People are amazing and offer so much information. Go check them out.

Its free and fast and they offer prep free of charge people are nice you don't have to hide anything

Modern, comfortable building, open space lobby for SWC portion with a hand out section for literature and condoms. (There needs to be more material here it's wasted opportunity to connect with community-you have a captive audience waiting for appointments why not take the time to educate with more reading material or a tv with educational information on a loop). Everything seems to be driven by appointments but the services my friends receive have been invaluable. Great building, easy parking, ready light rail access and the building houses medical and dental office and community programs. Awesome example of "one stop shop" medical, dental, mental, and community all under one roof.

I called yesterday to confirm todays appt with a therapist..then half way there this morning called again and was informed that a case manager cancelled this appt with the therapist on the 30th of last month. I never got a phone call letting me know ahead of time. So far, as a new patient, I'm not impressed to say the least. I deserve better health care. Its no wonder Phoenix has one of the highest suicide rates in the country. I feel I'm experiencing one of the reasons.

I highly recommend this place. Everyone from reception to the people I worked with and the doctor are exceptional! They have an authentic care for the patient and stress they want the best health for them.

Their staff is super friendly. I was under Fuller's care at the time and the whole staff was extremely helpful. If you are looking for HRT whether you are F2M OR M2F, talk to them and explain if you have budget limitations, you MAY qualify for help. Each visit there is a copay, or maybe your insurance may be able to cover it. Keep up the good work guys!

Amazing People, Amazing Place ! Always treated with the uttmost Respect , Sensivity and Compassion by a very Friendly, Courteous, Caring , Understanding nonjudgemental staff! Youre treated like a Good Friend and part of a Family . 5 stars all the way around and no complaints:-)

As a twenty-something female who's been a bit negligent when it comes to testing, I was quite nervous going in to the building. However, after receieving only the most friendly and respectful service, I was able to breathe a sigh of relief when I walked out. I don't write too many reviews, but the staff and practicioners all treated me with such kindness and dignity, which is of utmost importance in a place like this. With their free testing (Rapid HIV + Syphilis, Gonorrhea, and Chlamydia sent in to County for results in about a week), I feel there's no excuse now to not make time to find out your status. Thank you, Southwest!

THIS IS CONCERNING CAROLYN FULLER, ND. DO NOT go to Fuller for anything regarding Hormone Therapy. She is out for money, plain and simple. For 2 months she gave me the run around on why she couldn't give me the therapy yet. Charging me each time for every visit. Bringing my mother in for a charged visit (I am in my mid 20s.. Why?) She would try to get me to purchase things from her other co workers. Eventually after wasting 2 months and 200+ dollars on her, I finally found another HRT who helped me right away. I am just so angry I wasted 2 months on her, imagine the progress I could have had by now! She is a snake in the grass and has ZERO compassion.

Free STD/HIV testing and everyone was so kind, understanding, and most importantly helpful. I received all the information I needed to move forward with a healthy life. I'm super grateful for Southwest Center. My rapid HIV test took all of 15 minutes.

I got here at 5:40 when they close at 7. Too busy to see me. Poor service.

Found this place on Google very convenient staff was amazing and helpful. We got there about 1030 and waited about 45 minutes all together great place to go. In and out.

It's great that people that are positive+ have a place like this to go to in their community everyone is so friendly, and they can help you with so many things wether is vitamins, food, counseling, all sorts of get to gethers with people going through the same thing you are going through. There also is an obgyn and dentist in the same building.. Very convenient.

The staff members are always very friendly and down to earth! I come here every 3 months and would recommend anyone and everyone to get your std checkups here.

The front office staff and the medical staff are attentive, respectful and professional. The people who call you back with the results need some more training. Overall I would definitely refer people here.

Had a beautiful Night for Life experience on Saturday, first class all the way!