Southwest Audio Visual

Southwest Audio Visual Review

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3.3
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4 years ago

My first communication with Southwest Audio Visual...

My first communication with Southwest Audio Visual was great. We had several emails back and forth deciding what products with fit best for our setup. We finally ordered the products and they arrived a week later as promised. When I went to pick up the products one of the devices was not what I expected. When I brought up that the product was not as expected the gentleman became very defensive. Telling me it was my fault and he could go pull up the emails to prove it. The employee was extremely loud and disrespectful. He then said he would send the product back and get the one we wanted.
When the second shipment came in with the corrected product I received an invoice for the product for shipping and a restocking fee. There was not mention of it costing more money when he was raising his voice to me and blaming me at the front counter. We paid the full amount for both shipments and asked for the owners email so we could let him know what transpired. We were never given his email address but our information was taken and given to the owner so he could get in touch with us. After two weeks of waiting the owner still had not called us back. I'm beginning to think since we are not a large client that the owner doesn't care. Even if it was our fault the employee should have never raised his voice and been that disrespectful.
Southwest Audio & Visual has the products you need but if your not a major client then I would be cautious to work with them.

About Southwest Audio Visual

Southwest Audio-Visual Inc. is a leading provider of audio-visual solutions in the Midwest and across the United States. Founded in 1996, the company has grown to become a trusted partner for businesses, organizations, and individuals seeking high-quality audio-visual equipment and services.

With locations in Springfield MO, St Louis, and Tulsa, Southwest Audio-Visual serves customers throughout the region and beyond. The company's team of experienced professionals is dedicated to providing personalized service and customized solutions that meet each client's unique needs.

At Southwest Audio-Visual, we understand that every project is different. That's why we offer a wide range of products and services to ensure that our clients have access to everything they need to achieve their goals. From audio systems and video displays to lighting equipment and staging solutions, we have it all.

Our team includes experts in every aspect of audio-visual technology, from design and installation to maintenance and repair. We work closely with our clients throughout every stage of their projects to ensure that they are completely satisfied with the results.

One thing that sets Southwest Audio-Visual apart from other providers is our commitment to quality. We use only top-of-the-line equipment from leading manufacturers like Bose®, Shure®, Yamaha®, Sony®, Panasonic® , NEC® , LG® etc., ensuring that our clients receive reliable performance every time.

In addition to providing exceptional products and services, Southwest Audio-Visual also offers competitive pricing options designed to fit any budget. Whether you're planning a small event or a large-scale production, we can help you find affordable solutions without sacrificing quality or performance.

At Southwest Audio Visual Inc., customer satisfaction is always our top priority. We take pride in delivering exceptional service at every step of the process – from initial consultation through final installation – ensuring that each client receives exactly what they need for their specific project requirements.

If you're looking for an experienced partner for your next audio visual project or event production needs then look no further than Southwest Audio Visual Inc.! Contact us today for more information on how we can help make your vision come alive!

Southwest Audio Visual

Southwest Audio Visual

3.3