Southern States Insurance, Inc. Review

If you need help with your account contact Lori and Liz. Thanks again for helping me recently!

I found this company through NextDoor. Best decision ever. Beth helped me find different options with my policies. She was very patient and very responsive. Couldn't thank her enough.

Prompt, professional and kind response to our business' needs and concerns.

Abby Addison - the agent I dealt with was extremely knowledgeable, efficient and friendly. She responded promptly, solved my problem and gave me a detailed explanation of what the problem and the solution entailed so that I understood the what and why of the situation. Very informative and enjoyable experience. I was pleasantly surprised and am glad I'm doing business with this company. I would heartily recommend Abby for a substantial raise =-)

We own a small business and Southern States Insurance has been our insurance agency for many years. All of the staff there is so helpful and personable. Abby Addison is so quick to respond to requests and questions, and we really appreciate it. Really, everyone we work with at Southern States is so professional and efficient. See for yourself!

All I can say if you need a experience insurance professional please go with Southern , their response time is immaculate . As a small business owner I recommend them with close eyes. Don't believe me try your self and you wont regret . I personally work with Gina and Mike love them both .

We worked with John Caffrey in starting our small (now large) business. John was incredibly helpful and patient throughout the entire process. We will continue to use Southern States into the future.

Southern States continues to impress with its prompt, professional service. Their Ms. Gina Whitlock is especially supportive and helpful in resolving my many questions and handling the evolving needs of the company. High recommendation for the continued excellence of Gina and Southern States.

over the past 6 years John and Abby have been amazing help for insurance on our rental properties. even when we go with another carrier they always help when they can and look for better options. they always get back to me by the next day the latest. i really appreciate their great service!

Southern States Insurance was able to help me with some specialty insurance when several other insurance agencies were not able to get the job done. Southern States has a network of providers that allow them to be successful in a challenging marketplace. Mike Garver of Southern States in particular is very resourceful and was able to assist us very quickly and efficiently. I would absolutely recommend Southern States Insurance for any of your insurance needs!

Gina was very helpful in resolving an issue where one of our monthly insurance payment checks was not received by the underwriter.

Excellent client service and better insurance rates than anywhere else I found so far. Miss. Herbick has provided great customer services.

John Caffrey and Abby Addison at Southern States Insurance are quite simply the best, most responsive and customer focused team of agents I've ever worked with!

Greg Rand
Elementz Reconsruction, LLC

Worked with John Hall for over two years and its been bump-less. All questions are always answered promptly and there rates beat the competitors. Well done! Continue with your growth and success

My agent produced all my needs as I requested,would highly recommend.

Amazing customer service! Always responsive and helpful.

Quick to respond, great follow up, a pleasure to work with!

Happy with quick response to inquiry. Got quote out quickly and met needs for coverage we were looking for.

I would like to recognize your employee, Gina W. She has been an amazing help during this Pandemic and assisting us with navigating these odd times.

We just moved to Southern States, but Dan has been on top of things from the very beginning. Our previous agent took days or weeks to turn anything around. These guys turn it around in minutes or hours. Looking forward to a long relationship.

I have worked with John Caffrey for about 5 years now and it has been an amazing experience, I have recommended him and Southern States to many people and they have only good things to say,
Thanks guys and keep it up!

John and Abby are both on the ball professionals and experts at cleaning up your messes. John in particular is an encyclopedia of insurance knowledge and will guide you in choosing the right, most efficient product for your business.

I have been acquiring multiple insurances for my business last several years through Southern States Insurance of Alpharetta. They are so professional and reliable for renewals, and claims. Our policies have been always renewed on time with very competitive products. Well organized, detailed information, and prompt responses are greatly appreciated.
What a relief to have a real professional insurance broker for my business!
Thank you John and Abby!

I have worked with Jon Hall for over 6 years and he has always provided excellent service to me and my clients. I am a CPA so it is important for me to have people on my team that I can trust. When it comes to business insurance, Jon Hall and Southern States are the first people I think about.

Whitney Herbick was incredibly kind, helpful and quick to respond! She helped me through the process of finding the right policy for the lowest rate after days of requesting quotes myself. After speaking with Whitney, I received the best coverage I'd seen for the lowest price and all in the same day that I reached out. I am certain that Southern States Insurance is the will be able to provide fantastic service for everyone.

I used Southern states insurance for my first policy after leaving my parents policy. Connie was so helpful and offered great customer service throughout the whole process. She was very friendly and communicative and helped to find me a great rate.

Enjoy doing business with them - Abby is " Johnny on the spot",
So quick in sending me my Workers comp Certificates ! Thanks so much Abby-

As full-time artists who own our mural business, it was difficult finding commercial insurance until we were referred to John and Abby. Several insurance companies we reached out to didn't offer the coverage we needed, or wasn't even familiar with this line of business. Not only do they offer diverse products and coverages that others don't offer but they are super responsive, experienced, and they enjoy helping their customers. Customer service is important to John and Abby and we can tell. We will refer them to other artists or anyone else looking for a great, professional, reliable experience.

I love this company and the people who work here !!! They are very friendly, knowledgeable and very fast at responding to emails and phone calls!! My agent, Beth, is simply amazing!!! She has helped me tremendously with everything!

We've had only good experiences with this company! They are professional and responsive when we need them.

Our company has used Southern States Insurance for years, and they always deliver the best prices with the utmost customer service. Whenever we have questions or need assistance, John Caffrey, Abby Addison and everyone else on their team are available with professional, friendly advice. We wouldn t recommend anyone else.