Winter of 2021 I started taking English 122 at Sou...
Winter of 2021 I started taking English 122 at Southern New Hampshire University online. I started this process over at 52 years old and decided to pick Southern New Hampshire because of the treatment in the beginning. Everyone was extremely nice and so welcoming. I had not made a decision until about 3 days before the start of the term. I got an e-mail from my recruiter MS She wrote me this nice e-mail that they do not have all my transcripts but we can still get moving. They sent me a e-mail that said that if I took one class it would be zero out of pocket cost to me. If I took two classes it would be $362.00 out of pocket. I told her why would, I not take one class if it is free. Now comes the interesting part. Being 52 and starting over I was a bit overwhelmed with what was happening. The financial aid people called and you need to release your loan. I said I did not take out a loan. There was no mention of a loan. The email said it was no money out of pocket. Why would it be a loan. This has been ongoing for 8 weeks. MS by this time is now handing me off as she got me to sign up for classes even though it was not truthful how it was done. I complained and was sent to a person by the name of SW. I m a first term student with two years to go which means a lot of money for the school. According to the school policy they will look into issues and include you in the decisions and come up with ways to work things out. Not in my case I was not contacted and I was told by SW my case was closed and the cost was the cost and I was aware of it prior to the drop class time. I left two voice mails prior to the decision and SW did not bother to call back. I then went to her boss MA Associate director of dispute resolution including the president of the University on my e-mail. It has been two business days and have not heard a word from the president of the school on my concern. On Monday, 4-27-2021 I received an e-mail no phone calls from MA director of dispute resolution that my case is closed and nothing more was going to be done. They claim that MS was okay to give me information like this and that everything was explained to me over the phone by the financial aid department. Which is not true. When you hear there is no out of pocket to you it means it cost zero according to the Webster dictionary. My 0 out of pocket and $362.00 has now went to $960 for one class out of my pocket. If you have had the same issues I would love for you to reach out as I m moving forward in a different way. It is only for those who have been told one number and gotten another number that is a bait and switch. My class was good and experience was good. I do not plan to attend SNHU for this one and only reason of them not standing behind an email I sent them. It was a true B&S game to get me as a student. They have now lost me as a student and I plan to pursue all options moving forward. I would like you to be a part of that if you have had the same issues. The university President is extremely protected from calls and does not return emails. It is simply amazing the number of one stars they have received on google. They responded to everyone the same. I would be curious out of all the ones what percentage of those issues have been fixed or resolved. I bet it is less then five percent. Good service runs down hill it starts with school president.