About South west water
South West Water: Providing Quality Water and Wastewater Services in the West Country
South West Water is a company that has been providing quality water and wastewater services to the people of the west country for over 30 years. Situated at the very heart of this beautiful region, South West Water serves a population of 1.6 million people who are fortunate enough to live in an area that boasts 625 miles of superb coastline and stunning countryside.
The company's mission is to provide its customers with high-quality drinking water, as well as effective wastewater treatment services that protect public health and the environment. South West Water takes pride in its commitment to sustainability, innovation, and customer service excellence.
Water Supply Services
South West Water's water supply services include sourcing raw water from rivers, reservoirs, boreholes or wells; treating it at one of their many treatment works; storing it in reservoirs before distributing it through a network of pipes to homes and businesses across Devon, Cornwall, Dorset and Somerset.
The company ensures that all drinking water meets strict quality standards set by regulators such as the Drinking Water Inspectorate (DWI) which monitors compliance with national standards for drinking water quality. The DWI also carries out regular inspections on South West Waters' facilities to ensure they meet these standards.
Wastewater Treatment Services
South West Waters' wastewater treatment services involve collecting sewage from homes and businesses through an extensive network of sewers before treating it at one of their many sewage treatment works across Devon & Cornwall. The treated effluent is then safely discharged back into rivers or coastal waters where it can be reused by nature without causing harm.
The company uses advanced technologies such as biological nutrient removal (BNR) processes which remove nitrogen & phosphorus from wastewater before discharging into rivers or coastal waters. This helps prevent eutrophication - a process where excessive nutrients cause algal blooms leading to oxygen depletion which can harm aquatic life.
Investing in Infrastructure
To ensure continued delivery of high-quality services now & into the future South west waters invests heavily in infrastructure projects such as upgrading existing assets like pumping stations & pipelines or building new ones like reservoirs & sewage treatment plants.
In recent years they have invested £1 billion pounds on infrastructure projects including £50m on improving bathing waters around Devon & Cornwall coastlines helping boost tourism industry while protecting public health by reducing pollution levels along beaches popular with tourists during summer months when demand for clean bathing waters is highest.
Customer Service Excellence
At South west waters customer service excellence is paramount they offer various ways customers can contact them including phone email social media channels like Facebook Twitter Instagram etc.. They also have dedicated teams available 24/7 who respond quickly resolve any issues raised by customers ensuring minimal disruption caused during emergencies like burst pipes leaks etc..
Conclusion
In conclusion south west water provides essential services that are vital for maintaining public health protecting our environment while supporting local economies through investment infrastructure projects creating jobs opportunities within communities served by them making them an integral part fabric society here southwest England