South bay bmw Reviews

I recently had a horrific experience with South Bay BMW customer service .... I was returning a loaner car (also after being told after almost 100k miles my X5- which is under warranty until 100k miles - still didn't need new brakes - which would be covered under warranty-- I highly doubt I don't need new brakes after driving 100k miles- and think BMW just doesn't want to replace them under warranty)

However when I was returning a loaner car- I waited initially 90 minutes to actually even get the loaner car- but had been warned about long wait ahead of time... when I went to return loaner car... they told me "your car will be right out"... and I waited ..., and waited .... And waited .... And asked the valet attendant several times- please tell me if my car is coming out next? If not I'll take an Uber and pick up my son and come back.... My young son was waiting outside a swim lesson for me and I had no way to communicate with him.... I told valet attendant this multiple times and she kept just looking at me
Blankly and insisting my car would "be right out". This was OBVIOUSLY NOT TRUE and I ended up waiting almost 45 minutes for my car to be pulled up.... Which is absolutely unnecessary and unacceptable... but I was mainly upset about my son waiting alone ... and if the valet girl had been up front and honest about the time frame it could have been handled appropriately. The only reason my car was brought out in 45 min was I had to ask my service advisor to get it.

I was extremely upset and asked to speak to manager and despite multiple emails never heard from anyone.

With the expensive charges etc I am shocked at the terrible service I received and how mismanaged and disorganized South Bay BMW is... and clearly disrespectful toward their long term customers.

Amazing customer service we drove far away and he made our experience great . He taught us everything about the car & it s functions . Thanks Joseph Dallah , I will definitely come back to buy another car

Pretty pleasure experience when I lease the car at South Bay BMW with John Pinto. He s nice and helped me a lot with all the information I need. I look forward to having a long cooperation with them.

Fast and pleasant experience with John Pinto on getting my BMW from South Bay BMW. Thanks John on making sure that you held on to the car that I need until I reached Los Angeles and helping me out on my paperwork and making it easier for me.

Eddie was fantastic. I called in about a used car. He seriously checked on it and got back to me in five minutes like he said he would. When we got to the dealership the car was exactly as he said it was. Mario helped us with the car. They both have incredible customer service!! And we are buying the car today. No fuss...no strong arm...and again EXCELLENT CUSTOMER SERVICE!!

Absolutely impeccable service by John Hall, Martin Dino, and the entire team at South Bay BMW. They were able to respond at a moment's notice to trade in my lease and get me in a bigger car for my growing family (my wife and I are expecting our second child shortly). I couldn't be happier with their time, effort, responsiveness and honesty. Also, the new car is amazing!

Our car buying experience was a breeze. Stephen Green made sure that we got the best deal and he also explained how the vehicles are priced and helped us with all our questions and made it a memorable experience. I would definitely recommend this for BMW purchases. Also, as a complimentary they provided us with a $100 BMW merchandise coupon on our purchase. I will definitely come back for my next car purchase. Thank you South Bay BMW.

Eddy was so helpful helping me find the car my dreams! Customer was excellent! I had my 6 year old daughter with me and they were very patient! He never rushed the sale of the car, answer all my thousands of questions and clean my car perfectly! I got a 2018 BMW X3, with the convenience package in mineral metallic white! It is such a beauty! Eddy went above and beyond to help me and my family!!!

Excellent service. Thank you Alfonso for the quick turnaround!