Lost count on how many times I have called this place to make an appointment. Ive left 3 voicemails during the past 2 weeks & called during business hours before noon. Theres no reason why someone couldn't answer the phone when you guys are "open". Done wasting time leaving voicemails. Answer your phone's & give these people the help were looking for, this is a business so act like one.
Was told after 4 months of waiting for a therapist that they have the perfect therapist to fit your specific needs. Disappointing to then be notified that they can t help you. I m sure they have satisfied clients, but my experience was not. I wish them well as well as the clients who need their services.
Not great overall, I ve had two therapists here and they haven t done much for me. The process to switch therapists also takes awhile. Also have multiple valid reasons why I need to make my dog ESA and they can t provide a letter for liability reasons. Do not recommend this place.
I have not been to this office, but this is their HQ. I was referred to an absolutely fantastic therapist out of the Whittier location. I could not be happier. I wasn't even looking for someone who is EMDR certified, but she is and it's been very helpful. My therapist is phenomenal, but I would not have found her if not for the patient, caring and wise intake done by the office to match me with the perfect person. I refer everyone who asks about counseling.
I can finally stop the journey to find a new therapist. I am very happy with Soultenders as they were able to get back to me to schedule with a therapist who is A-amazing! She listens and takes the time to understand me from the onset. I got to admit it was a long time until I found someone, but she is 5 star!!!!
They take insurance and my therapist has made a difference in my life.
Not recommended! I agree with someone else's comment on here, please don't let places like this discourage you from seeking and receiving counseling services. Just start off by looking elsewhere! A loved one of mine contacted this place for counseling services and was accidentally texted by one of their counselors complaining about her insurance and why she does not like accepting clients with this insurance. Then, giving the company benefit of the doubt, she was open to scheduling with a different counselor, if available. No one has gotten back to her about scheduling since! Seeking counseling is not an easy thing to do, and it is disheartening that this is the quality of service out there, and the type of experiences people have when putting in the effort and taking the step in seeking these types of services. Just look elsewhere.
I ve been going there for about a year and a half now I switched Therapist and Kate is wonderful. She has really help me on so many things I really needed to change.
In 2018, my nephew commit suicide while going to soultenders for counseling. The Therpist that seen him was hired 2 wks prior. She was a full time trainer at DMH. She did not see the signs of his depression, medication abuse or alcohol use. This resulted in her not giving him a safety plan, completing a phq9 or any resources. She did her job with no standards.
Soul tenders as a company is poorly ran by a Dr Wendy. Everyone is subcontracted and the Therpist are paid a small portion of the insurance payments. They are hired with the understanding they will maintain 2/3rds of the work week will be billable hours. Meaning face to face or telephonic visits.
Overall, this is not a company you want to get mental health from. They do not hold to the standards of the BBS or APA. I recommend, you call your insurance and ask for another referral to an in network agency. Also if you require crisis intervention go to a hospital please. No ones family needs to deal with life after a suicide.
The therapist I was assigned, Cari, was not a competent therapist... but I think it was more of a bad match as opposed to the company doing its job wrong soooo 3 stars
soultenders.com
