4 years ago
I would like to first say for the most part me and...
I would like to first say for the most part me and all my attendees HAD A BLAST PARTYING TOGETHER. However myself and my best friend booked this place and have spent close to $4000 for our party. The money is not the issue, but the service and professionalism of the NON CONTRACTUAL agreement was not a good idea. I would not advise anyone to go this route. The person in charge of booking was never available, did not return phone calls so our first meeting (face to face) was last night. She did not honor the agreement and did not have a specific bartender or wait staff for our party. Then we found out our patrons were charged gratuity and we were also charged the same gratuity as well for their services and for the (1 WAITRESS) WE DID HAVE. Then got stuck with a $1700 bill. The wings were not good, so the fact that they would not allow for outside catering was confusing to me WE WERE PAYING AND THEY DID NOT HAVE AN ADEQUATE CATERING TEAM. Now we get to the good part. We were suppose to inform our guests (words directly from Ricardo- parking lot supervisor) to just mention they were there for Pink & Platinum party and valet would be $5. Unfortunately this valet attendant Alex was the one in charge of the parking because he constantly tried and in some instances succeeded in stiffing my guests for $10-$20 to park. I continuously had to makes trips to the parking lot to literally tell this guy to stop trying to get extra money from my guests and charge them $5. Then to add insult to injury they lost my friends keys to her car and did not know where they were. So I had to drive her home last night. Fortunately, a friend was going to work this morning and noticed a set of keys in her armrest of her car and called us. Wow guess where the lost keys were found. Alex being the liar he is calls my friend and says we just found your keys on the floor of your car. I cannot wait to get there (because I am about to take her to pick up her car) so I can inform him that I know he never found the keys he actually put them in another strangers car. Incidentally I called ahead and informed the car owner of the situation so when Alex called her with the lie, she already knew where her keys were and who found them. She never wants to return to this establishment. All I can say is Ed you seem like a nice guys, but the people representing your business are going to cause you to go out of business if this type of unprofessional, risky behavior continues.