SoCal Biofuel / Superior Service Corp Review

I called this company because they are the authorized rep for my Pitco fryer which I was told was by the person answering the phone was probably still under warranty. When the repair technician arrived, he informed me that It was just out of warranty. He did a good job repairing the fryer, but was unable to give me the cost. I never received a bill, but I learned from reading my credit card statement that they charged me over $426 for the 30 minutes he spent to diagnose and change a part that can be purchased online for $15. Seriously, we're talking 4 screws. What a total rip-off. I will never use this company again.

Please do your homework before you use this company!!!! They misdiagnosed and over-charged me to repair my ice machine. They charged me $409 part of which was a $129 "service fee" that was not applied toward any work performed. Then they quoted me another amount over $300 to finish the job. Once again with a "service fee". When I had someone else come out to get an opinion, he told me my control panel was shot - not what Superior said - and I needed a whole new machine and no one should have even tried to repair it. He said I was definitely taken advantage of or they didn't know what they were doing. Please look elsewhere for service!!

I use Superior to perform the warranty work on our equipment. Their techs are well trained, professional and carry the inventory needed to fix our equipment on the first visit. I highly recommend them. I find the owners are fair and reasonable. I am able to approach them with any communication and they are willing to work with me. In terms of volume we use them for well over 85 calls a month.

I would not recommend this company to anyone for service. We contacted them to visit one of our customers to perform a very simple removal / installation task for one of our pieces of equipment. It took nearly two weeks to get their service tech on site. The job done but later the store called us to complain that the unit was leaking. We called back and it has taken another couple of weeks to get someone back to the location. Calling several times to get status and confirmation results in no confirmation, satisfaction or confidence that this will progress. Very frustrating and disappointing.

First, I should have read google review for this company. I'm so regretting not to do. My bad anyway-!
The service guy arrived on time with full of cigarettes smells. He checked my ice machine 1 freezing cycle:25min and figured out that the water quality and water filter needs replaced. But the problem of my ice machine was water cannot stop before harvesting. But I asked him not only those things but main board and water valve needs to check up. He kept on insisting on his opinion and did not check it out. Then he sat on the chair and waited until another freezing cycle was done. After check it, he used the end of his electronic tool to open the clogged water jets as a needle. After that, he sat on the chair again to see what kind of chemical to use for cleaning the scale like web browsing and talked to his boss how much he was going to chage to me. The bottom line is he did Nothing but seating and web browsing. As soon as the time reached 2 hours, and he clocked it out. Lol it's so easy to steal the money from me. They charged $367.00 : 1hour trip charge and 2 hour labor.
I don't want to argue with them to pay or not, but at least you guys must consider this company!!!!! I highly don't recommend this company to anyone. You will thankful for me.

These guys are seriously amazing! They do over 100 calls a month for me in southern California with am average of 93% of them being completed in 1 trip. Great company with great people, I couldn't be happier with a service rep.