Smith took over my Loft Building after the last Company wasn't holding up their end of the deal, We have a account rep but when I have an issue or need to communicate with Smith I contact Jennifer Andrews and bounce issues off her and she is a great listener and truly cares about the people that contact her...
Helen was extremely helpful in correcting a problem I was having with my monthly assessment.
I appreciate the professionalism that everyone at Smith Management displays. Jennifer Andrews is stellar when it comes to solving issues and was soooo helpful when we moved in and didn t understand the process. Thank you!
I was impressed with Smith Management and especially Crystal McFarland relative to the rapid response I was provided. I awoke to find my mailbox was apparently knocked down by an auto. I contacted your company via a work order request and was amazed to see a new mailbox post etc being installed in only a few hours. Thank you, Crystal
Our board isn't the most experienced or as organized as I would hope, but Jan B. does a great job keeping us informed and moving forward.
Ashley O'Dell has been Providence Gardens Condominiums' SMG manager since the first half of 2018 and I've had the privilege of working with her since last June. Ashley has worked hard for us as we've decided to address a backlog of projects for our complex. Together, we've successfully completed several major projects on the complex, with more planned for the future. I appreciate her experience and guidance on several topics, as well as her timely responses to our inquiries and issues. It's been a positive experience working with her. Thank you Ashley!
I have been reporting a dead shrub at the entrance to my townhouse for over a year and a half. There has been no response nor has the shrub been replaces. My HOA dues are paid on time every month but they fail to deliver services.. Update 07/20 ... the shrub has been replaced. Thank you for finally getting this resolved.
I'm a new board member with Forest Hills Home Owners Assn. I have found Ashley to be dedicated, professional and efficient. She is friendly and knowledgeable.
If you like Smith Management now you will most likely change your opinion when you put your unit up for sale. They are asking that my father's trust put $6,000 in escrow for Smith Management to use for fix ups even though the unit is sold and we have made repairs from various inspections completed by the new owner and St Louis County. My father lived there for 30 years and this is the treatment his family gets. They also want $200 for pool passes. My mother would not get near a pool and my dad had been ill and not swimming before he passed away. He could have already turned in his pool pass for all I know and I doubt seriously my mother ever had one. I'm just warning you to be ready for Smith Mgmt to want big money when you sell your unit (at closing) if they don't like improvements you have made.
The ladies here were awesome I did an interview and they were wonderful I actually got the job and I look forward to working with these ladies everyday and getting to know the whole crew.
Our Condominium Association is managed by Smith Management Group. I have had an awesome experience with Ashley as our Manager. She is quick to respond and makes sure that our projects keep moving forward!
I am not normally a fan of Community Archives and Smith Management, as it can be incredibly difficult to find good help, the charges are extreme and every requested document takes a million years to get back (unless you'd like an up-charge... and even that doesn't work all that often). That being said, every time I've had an issue, Jennifer Andrews always comes to my aid. She's always incredibly helpful, efficient and friendly. Y'all... take care of that girl. Jennifer is a star!
Smith Management is one of the best mgmt companies we had. I've been fortunate to work with Jennifer on several occassions, and she is knowledgeable and helpful every time, even when it isn't her specific job. I would recommend Smith Management anytime.
I have been communicating with Robin Juergens regarding issues with our pool and other questions regarding amenities and home additions within the Thornbury community. I have greatly appreciated her expertise, promptness, and professional attitude when corresponding. This has been hands down a much better experience than the previous management association.
Smith management has done a wonderful job representing the 60 homeowners of our community. Specifically our representative from Smith management is a lady named Crystal Darrow and she continually does an outstanding job. She is very professional and prompt when handling any of our requests or problems. Crystal gets an A+ in my book.
Ashley O'Dell responds to my inquires in a timely manner.
Thank you
Debra Wimmer
Lin Capri
Glad I'm not not only one that thinks this place is a joke. I hate this place and their management staff. Do not recommend using these jokers.
They do NOT respond to emails or communications. We bought a Townhouse. They take our HOA fee, yet we absolutely cannot get them to simply mail us a copy of our community by-laws.
Smith Management Group, and Joyce Gross in particular, has done a very effective and professional job administering the affairs of the HOA of which I am an officer and Board member. Thank you!
I contacted Smith Management Group on 10/13/2015 to report a parking violation. I spoke w/Julie and she realized who I was (from a previous alleged incident reported by a neighbor) and she instantly became argumentative, very rude and unprofessional. Julie then abruptly terminated the call as I was speaking. I immediately called back and requested to speak w/the person over Julie. I was advised to speak w/Mindy and was transferred to her voicemail. After leaving a detailed message Mindy never returned my call. Shelia return my call who was semi-polite but wasn't willing to look into the possible violation to my satisfaction. I was ultimately told it would be up to us (my husband and I) to find out if they received permission from the other neighbor to park in their spot which is a bunch of non sense. I asked what would be the course of action with Julie for being so disrespectful by terminating our call w/o cause. Shelia stated she will be addressed for what she did and that's all the reassurance I received. They didn't hesitate to send us a letter based on the false accusation of our neighbor who is also leasing his condo but refused to look into our issue of a parking violation. I have strong beliefs that is due to the neighbor providing our race of being Black. This company treats tenants like crap. If your not the owner they will not display any respect or courtesy. They seem to be a staff full of unhappy, miserable people with no professional training. I hope my review is very helpful to home buyers who are considering to purchase or lease property managed by SMG (Montecito Terrace, St. Peters, MO...next to Gold's Gym).
Jennifer Andrews was a Life Saver and amazing to work with. We needed something for a sale happening and she was able to assist us and get it done within 24 hours. She was extremely helpful and professional. She is an asset to Smith Management!
Treats everyone poorly. Stay away. Their motivations are not aligned with any homeowner, tenant, or even the board members.
Joyce Gross is a very responsive manager. She is available when needed and seems to have our community's best interest in mind.
I called in to report that a tree fell on the road and all I got told was "well you better go deal with it"
Our association absolutely adores Natalie V! After years of disconnected property management, it is such a relief to have someone as dedicated as her!
I have been dealing with Julie Ker for the past few years. She has always been very responsive to all jobs we have been working on. This is important when its time and material jobs to get questions answered promptly to keep the cost at a minimum for the customer. 5 Star
Ashley O Dell s been a very conscientious manager for Providence Gardens and our Board members
Pat Williams, Kathy Cofield and myself, Debbie Sagitto; we all three appreciate her prompt responses and attentiveness as we daily have contact with her via text messaging and/or phone calls.
Thank you, Ashley!
We just had our gutters cleaned by Smith Management and they did a very good job, the best of our gutter cleanings that we have had. They used a large hose and thoroughly cleaned all the debris and especially shingle grit that our gutters have accumulated. In addition, they cleaned all the debris that fell onto our sidewalks and driveways. The 3 man crew was very courteous and was careful working around our patios, garden areas, etc. Great job, we appreciate the quality of work.
Crystal was very helpful to me. She listened to my problem and found the information quickly. My problem is solved and I'm happy.
Joyce gross is always helpful and prompt when I have questions. Nice to have someone there for us.
Julie was super responsive and helpful! I tried many times to get the information I needed for a transaction and Julie was the one that finally took the time to slow down and listen to me and take my request seriously. She stop what she was doing and concentrated on solving my issue. I appreciated her very much!! Great job!
Julie Ker is an extraordinary property manager for the Sandalwood Creek Condo Association. She is professional, detailed, and an excellent communicator. We are fortunate to have her as property manager for the Sandalwood Creek community.
Natalie is my manager at Foster Springs and is always available no matter the time or day. She is a fantastic manager and her level of professionalism, sense of urgency, and thoroughness is exemplary.
My experience with Smith Management has been favorable for several years. Our community is represented by their property manager Crystal Darrow who does an excellent job. She responds very quickly to any of my concerns and is very pleasant and professional. Smith Management has kept her in charge of our community despite her several promotions and I compliment the company for this continuity.
We have reached out to Smith Management, specifically Crystal McFarland, several times during the last year. We have found Crystal to be prompt, thorough and responsive. She also has a very nice way of delivering answers even it they may not be what we have wanted to hear. She has been firm, but also very pleasant. Good people skills.
Jennifer Andrews is exceptional!! She provided me with the quickest customer service and was attentive in answering all of my questions. I would recommend Smith Management because of Jennifer Andrews!! :)
Natalie Ventimiglia is our Association Manager. She has done an amazing
job working with me and the other board members. Natalie is professional,
accurate and truly cares about the owners. She quickly responds to requests and provides excellent details that help us run our community. Natalie is such a joy to work with and manages our contractors and bids very efficiently. High Five to Natalie. Kris Range
DO NOT HIRE THIS COMPANY. They will only do half the work requested. Still have not pickup any leaves from last year and only does half of the mulch. DO NOT HIRE THIS COMPANY!
Working with Julie has been a wonderful experience! She truly cares about her customers, and dedicates a substantial amount of time in follow up and gathering information needed to keep everyone's best interest at heart.
Did not provide updates during power outage at our building. I asked for update via email with no response. Next day after numerous calls and hiring my own electrician, District Manager said she doesn t respond to emails on the weekends. Also advised me not to use the emergency contact line because, that costs money . She was then surprised that I wasn t very nice when we finally spoke over the phone...
Easy to get to for meetings in an excellent corporate atmosphere where the staff are all professionals, especially Julie Ker, community manager.
I have personally worked with Smith Management Group on a number of projects. They are always professional and responsive. I worked with property manager Ashley O'Dell on a recent project and she did a fantastic job of providing me all of the material I needed promptly.
Ann She the best Service Manager we have had at Smith. She is detailed and pushes to get things done that is the best for the community. She also has a great sense of humor . . . that is a great thing working with our folks at Penny Lane !! Tom Kendall PL Trustee !!
BIG SHOUT TO ALL SMITH MANAGEMENT PEOPLE WHO CLEANED UP OUR YARDS, PATIO, DECK. TOWNHOMES AT OHMES FARMS. 2136 ORCHID BLOSSOM CT 12-27-2019. THANK YOU ALL SO MUCH, GOING ABOVE AND BEYOND
Jan Bocskowics was fantastic, fast and prompt. Thank you for the great service!
Asking for bird poop stains to be removed and devices to keep birds from nesting in our breezeways
Crystal McFarland did an excellent job. I needed documents and she supplied the requested information and emailed the information immediately. Crystal is a plus to the company. She is very polite, professional and provided a quick response.
Crystal took the time and care to make sure everything was right. She approached the request with a great attitude, quick wit and deft capability. After a short call everything was sorted. Professional, polite, and a joy to work with!
Crystal McFarland and Joyce Gross are doing a good job responding to issues reported about our condo building.
Crystal McFarland is going a good job coordinating questions between owners and the board.
Ashleigh was great to help get repairs done at a property on short notice that was closing.
Thank you
There have been several occurrences when I needed to contact Smith Management Group. Each time Julie Ker was there for me. Especially when a tree limb came through the roof due to a storm. I'm grateful for her work.
Doug Loveall
Crystal Darrow is Professional, Pro-active in solving problems and very responsive to our HOA needs. Thank you
Ashley has been great to work with in answering questions!
Can't get any service or response even when leaving message
Crystal helped answer a number of questions I had for a sale in our neighborhood. It was a marvelous help. Thank you again, Crystal
I have worked with Crystal Darrow at two separate Homeowners Associations and she has always been professional, courteous, prompt and efficient. I was a homeowner at one of the two HOAs and, though she has a most difficult job, was always available and willing to resolve issues.
I asked for a copy of the by-laws and Robin J. sent them back the same day!
Quick response!!
Since joining the Smith Management Group, Dennis Edney has provided prompt and exemplary service in his role as property manager of Mill Crossing Condominiums. I have lived in my condominium for the past 5 years and Dennis has by far been the most professional and courteous representative. In addition, he truly seems to take an interest in the community needs. Thank you Dennis for your service!!!
I'll be moving out of my beautiful condo within the year due to this management company. I've not been here a year and a half yet
Enjoyable place to live, with nice neighbors as well!
Working with multiple HOA companies, and having 3rd parties to be our contact gets difficult, however Jennifer Andrews at Smith Management has been nothing but AMAZING and reliable to work with and goes above and beyond in times of need. I truly could not appreciate her more and her willingness to assist in any matter.
Ashley ODell was very help full in resolving an issue quickly and I think she did a great job!
This company likes to charge a lot of fees for everything. Not only do they charge a lot of fees, those fees are astronomically higher than they should be. One that I had come across also had an "expedite fee" (there was no reason for it to be expedited), an "office fee" and an "administration fee". Wouldn't those two be the same thing? Which, that "administration fee" was $125.
I also noticed that I had gotten charged a fee, that didn't belong on my account, on the 10th of the month. And then charged a late fee on the 11th. All of which, I admit, did get reversed once I argued the case. But, this is simple accounting that got screwed up! I have to wonder how many others get these same fees and don't know where to even look to see that they got charged.
Mix the extremely high fees, bad accounting and a severe lack of following up and communicating and they make for a pretty awful company to work with.
Robin Juergens is the most efficient HOA manager we have ever had at Smith-Management. In the past 15 years, Carrollton Manor has had at least 6 managers. Robin is kind, considerate and does exactly what she promises. She know how and what to say to residents when called upon. I personally enjoy her sense of humor and the idea that one must laugh a great deal when dealing with multitudes of people. She is the best and makes my job very simple.
Judy Thomas
President HOA
Carrollton Manor
smithmgmt.com
