Smart Au Pairs Review

HIGHLY RECOMMEND Smart Au Pairs - we are so grateful for all their support in finding the perfect au pairs for our families. Over the years they have really taken time to get to know our families needs and help us find excellent au pairs to help our family. We treat our au pairs well and they are a highly valued part of our family. The cultural exchange program works so well and really is a win win for the girls coming to stay in a new country and the family they are able to help along the way. We always recommend Smart Au Pairs for other families looking to go down this route.

It is costly but the safest, most reliable way to find help running the household

We have had 3 au pairs through Smartaupairs and have loved the experience. My family have developed close relationships with each au pair and we hope to visit them in their home country in the future.
Hosting an au pair is a valuable cultural experience and Smartaupairs makes the matching process very easy.

Highly recommend Smart Au Pairs Australia. We have two small children and both work fulltime. Their online platform was easy to use and gave us a good deal of information about candidates. Of course the responsibility is on you to determine if the candidate is a fit for your household; our priority was on someone who could be a "big sister" to our kids and not simply a domestic help. We were also pleased with the support our four - to-date - au pairs have had from the agency. Happily recommend and use again.

HIGHLY RECOMMEND! Smart Au Pairs have been my brains trust and our valued companion helping to guide my family through our first experience with an Au Pair. They have high quality candidates and it was easy to select someone special to help us with childcare. No question was too big or small for the Smart Au Pair team while we were searching and interviewing, they were always happy to help.
Since our Au Pair has been with us, I have also been very impressed with the level of care and support that both our family, and our Au Pair have been offered. This has helped so much to help our Au Pair settle into Australian family life.
Overall it has been an excellent experience! Thanks Smart Au Pairs!

Excellent service and consistent high quality candidates. Have been dealing with this agency for over 5 years to source our au pairs. Excellent support when we needed advice. Can't recommend them highly enough!

Smart Au Pairs are the only company we will ever use for our Au Pair services. Having used other Au pair companies in the market without much help we turned to Smart Au Pairs.
Nicole and her team have been nothing short of brilliant with supporting our family and Au Pairs. Their service is thorough and professional. We always feel as though the girls we interview have been vetted really well to suit us and their post placement service is really supportive. Nothing is ever a problem.
If you are in the market for someone to help you find the right person to join your family as an Au Pair, Smart Au Pairs is the best in the business.

I would highly recommend smart au pairs to my friends and those looking for their next host family. In fact I have told my au pair friends how helpful the agency was in rehousing me when my two other families did not workout. I was very happy to have a great team to rely on being so far away from home. They were very supportive and persistent on finding my perfect family. Without the agencies help I don t think I would of found my family as I wouldn t of had the energy to go back to the drawing board on my own. My friends who went without an agency agreed with me. Smartaupairs is a fantastic agency they were there for me thorough the whole experience and kept checking up on me. The family they paired me with has been a perfect patch as they remind me a lot of my own family.

We have had three lovely Dutch au pairs over the past two years. We have loved every one (despite our hesitations in welcoming a young adult into our home)! The girls have brought much laughter and love into our lives. They have also allowed my husband and I a lot of flexibility in childcare arrangements. We even go on the occasional date night now! Thank you Smartaupairs - for everything!

I found smart au pairs to be initially helpful. Very willing to take my money.

Quality of au pairs hit and miss, their vetting process is rather flimsy. Conflict resolution when things so pear shaped is terrible and will replace a dangerous au pair in another family.

Do not conduct proper investigations and are not PCI compliant.

It's a start up business without the professionalism and passion that you ordinarily see in a start up.

My recommendation is to use ANY other agency available to you in Sydney.

Fantastic service from the friendly team at Smart Au Pairs. Thank you!

Do not recommend! Please avoid if you dont want to be dissapointed! We lost huge placement fees, went through a lot of heartache due to girls from this agency. Agency would not answer phone or emails. Agree with previous comments of hit and miss and improper vetting process.

I would highly recommend Smart Au Pairs! When I wasn't happy in my host family they helped me find a new family in less than a week. They called me multiple times during the week to check in on me to see if I was okay. Big thanks and love to these amazing people!

Having previously sourced Au Pairs from elsewhere I have found Smart Au Pairs to be an outstanding business that have acted with the utmost professionalism. The Au pair applications that were provided were of high quality and the hardest part was deciding which Au Pair was the best match for our family. There have been follow ups along the way to ensure everything is going ok as well as a good amount of information made available for anyone new to having an Au pair. I would highly recommend using this business if you require an Au Pair.

Smartaupairs helped me so much since I had to leave my hostfamily. Which proves to me, that going through an agency is a lot safer then organizing something on your own. They new who I was when I called them, and helped me out immediately, every time. And even if something goes wrong, they help you to get back on your feet as quickly as possible so you can look forward to a new family with new chances.

I'm an Au Pair and I'm really happy with my agency. I have a good feeling with them and know there is somebody who helps me and cares for me. I highly recommend it to every family (and Au Pair of course) if you want an amazing stay. There are a lot of meet ups with other Au Pairs so you get easily in contact and you're never alone. I noticed one case where a friend of mine wasn't happy and Smart Au Pairs did everything to get her out of this family and found a perfect new family.
They care for the host families and the Au Pairs, I would choose it again!
Thank you for your support!

Smart au pairs are fantastic they go the exyra mile to help find the right au pair for the families needs lots of support and just the nicest people can't recommend them high enough 3 of the girls we had though smart ao pair

We got the BEST au pair ever through Smart Au Pairs. Their screening of candidates was excellent and they regularly check in with us. They provide really useful guides to help make the process as easy as possible, which we appreciate as this is our first experience with having an au pair.

HIGHLY RECOMMEND
We used Smart Au Pairs to find an Au Pair for our young family. We had excellent customer service from a number of smart au pair agents, in particular Camilla Davis.
Every concern or query was answered immediately. They have followed up on our Au Pair to check she is happy and safe and that we are happy with her.
They have organised amazing au pair catch ups and surfing weekends so our Au Pair can make friends with other Au Pairs. They provide handbooks and interview guidelines to ensure the process is easy to follow.
They provided references and police checks on all Au pairs so it is a thorough and safe process for all involved.
Excellent cultural exchange program and our house is a much happier and calmer place with our Au Pair.
Cannot recommend this agency highly enough for getting help getting help in your home!!!

THANKYOU SMART AU PAIRS

I have used Smart Au Pairs twice to find an Au pair to helping in my family. They are very helpful in providing the initial screening and cut down time for busy families in scrolling through numerous listings on FB or other websites.
The also provide good support for the Au Pairs.

Nicole and team have been great to work with. Having an au pair be a part of our family has given us great flexibility around our professional lives. The kids have enjoyed having a "big sister" and love their extended play and park time with them and also learning bits of another language/culture. As we had no prior experience hosting an au pair, the agency has been very proactive in assisting us through this process. They regularly check in with the family and the au pair which is great. There are lots of websites where you can search for au pairs on your own, but the time saving, background checks and replacement guarantee that the shortlisted candidates that smart au pairs provides is priceless especially since you're going through this process every 6 months.

Online process is great! I have had Aupairs through SmartAupairs for 4 years now. The office girls are amazing. Our family could not function without their/our lovely Aupairs.

When i left my family they didnt help me to get a new one and got a new au pair without telling me.

Smartaupairs helped me secure a fantastic German au pair for my young family. We have had a fantastic first au pair experience and are now interviewing for our second au pair. Smartaupairs provided great social support for our current au pair, including a surfing weekend and blue mountains trip.

Absolutely terrible!

Maintain no contact and the standard of Au Pairs they get are terrible. Quick to take your money then forget about you. You can find a better standard of Au Pairs advertising online yourself.

I have hosted several au pairs through Smartaupairs and have always been impressed with their professionalism and the candidates they provided.

Their candidates are very thoroughly screened and all paperwork is available for families to review. My requests have always been handled quickly and kindly.

Having someone live in your home doesn't always go to plan, but it's great knowing there are staff members to assist with any bumps in the road.

Thank you!

Thanks to Smart Au Pairs, I have had the opportunity to live in Australia since January 2019. Through this review I would like to thank them for all they have done for me during my time here. From the moment I arrived I have felt welcomed and supported by the team. I have had the opportunity to attend great events, I got to know people from all around the world and I lived right in the centre of Manly, one of Sydney's Northern Beaches. Their personal approach as well as their interest in and knowledge of the au pair industry is genuine and really makes a difference when you are travelling to Australia by yourself, especially when you originally live on the other side of the world. Thanks again Smart Au Pairs and all the best for the future!

Smart Au Pairs are an excellent au pair agency. They are very responsive and supportive throughout the entire experience.

Like many genuine parents our experience with this agency has been appalling. This is an unregulated industry and sites like Smart Au Pairs are typically run from home by ex Au Pairs who either take a clip from the "stipend" or pocket money that is paid to the Au Pairs and or charge a hefty "placement" fee by presenting Au pairs who they simply find by contacting overseas agencies or solicting Au Pairs who register on free websites like Au Pair World, something you can do yourself anyway.

They pretend to "match" you with Au Pairs, but the reality is its whomever is available at the time. Save your money - $1000+ "placement" fee every 6 months plus a $200 "joining" fee and other charges is not worth it for presenting a few names you could have found yourself. You do all the work anyway, all the Skype interviews, all the schedule negotiations, the pocket money negotiations, get the police check from them and check their preferences and references and then you select your Au Pair and essentially you take all the risk.

Smart Au Pairs play a "middleman" role and get you to sign an agreement they have created that allows them to charge their fees every time you like someone. If your Au Pair leaves, for example because they get homesick, which is quite common, then its pot luck if they actually have someone else and then you have to go through the whole process again which often takes months. If your Au Pair is genuinely just terrible, Smart AuPairs don't care, they will simply place them with another unsuspecting family and charge another hefty fee.

If you ever have a concern, you can NEVER get a hold of them. Its is my experience a scam, an abuse of an industry that is not yet regulated and although some have a had a reasonable experience, its due to the wonderful Au Pair themselves, not the agency. Smart Au Pairs is a terrible agency to deal with, and good luck trying to get a refund !

We have used five au pairs from this agency and have found Smart au pairs to be really helpful and professional. The candidates are all screened in their home country and are really lovely and enthusiastic and we recommend this service to anyone requiring the help of an au pair