8 months ago
As a customer, I recently used the services of Sil...
As a customer, I recently used the services of Silicon Alley Recyclers and I must say that I had an average experience. 😐 The website was easy to navigate and had all the information I needed. However, I found the company's customer service to be lacking. The response time to my inquiries was quite slow, and it took longer than expected to get the answers I needed. On the plus side, the recycling process itself was efficient and environmentally friendly. They took care of all my electronic waste responsibly. However, I would have appreciated more communication throughout the process and a more timely delivery of the recycling report. Overall, it was an average experience and I would consider using their services again, but improvements could be made to enhance the customer service aspect.