Longtime customer for both work and pleasure. You could not ask for a better service department, every bike every time, top notch crew. Lane and Russ in sales helped us with a new F750GS and a slew of parts. The purchase was seamless from beginning to end. Thank you!
I had a flat and they were able to get me back on the road in no time. Great service, honest pricing, and the coffee isn't all that bad either.
I ordered an Arai Signet-X in XXL, because I have a very particularly shaped head. After a week and some time it had not arrived so I called Sierra to inquire about the helmet. We found out it was back-ordered until June, and this was February.
I could have had a refund but Sierra had the good price and I had another helmet...I do not know how they did it, but about a week later my helmet showed up. Perfect shape, I was able to remove enough of the tear-away padding to make it fit and thanks to a warm spell here in MI I have been able to put 100 miles on the helmet and I think it is going to work out. I would do business with Sierra again. I would have had the helmet a lot sooner but it got stuck in Memphis during the blizzard for a week. That was nobody's fault, as I have heard it said: "it is always better to be on the ground wishing you were in the air rather than in the air, wishing you were on the ground".
Just bought a BMW Heatup Vest from Sierra BMW. Tim in Parts was very considerate and helpful. He kept me informed of the status of my order and fully answered my questions. Great customer service.
The quality standard as a vendor of all things BMW Motorrad! Fast shipping usually in stock. My go to place for Beemer!
Ordered a battery online on Tuesday. Arrived at my house fully charged on Friday. Great price. Recommended.
We have an annual ride in June that historically involves torrential downpours. I needed a waterproof riding shoe and liked the BMW boot/shoe a great deal. I placed my order a little late considering the pandemic and was apprehensive about them arriving on time and in the correct size. I spoke to Tim who was not only knowledgeable about the product, he also moved heaven and earth to provide a quick turn around and I received my shoes on time and in the appropriate size.
I truly appreciate Tim s professionalism and the customer service provided. I will shop with Sierra BMW again.
Much Love and Respect
Chris Butcher Lee
Great locally owned business, russ and lane are great to work with! Keep it local Nevada!
This is a bicycle shop inside a BMW motorcycle store! I came in for a inner tube replacement today and I got helped free of charge. They have been a motorcycle shop for 8 years and recently, 2 years ago they started doing bicycles too. This is a great shop for all your 2 wheel needs with a mom and pop shop vibe and BMW service.
ordered 3 things online 2 weeks ago, 2 showed up promptly but the 3rd and most expensive item did not. their website didnt say it wasnt in stock, never got an email saying anything about any shipping delays, have tried to contact their parts department last 4 business days everyday by phone and email and got no response ever. still dont know whats going on, we specialize in customer service 1 star
