3 years ago
I was part of a bachelor/bachelorette party on 6/2...
I was part of a bachelor/bachelorette party on 6/24/17. Earlier in the week, one of the bridesmaids called ahead to see if she could make a reservation for our group, and the restaurant does not take reservations, so she asked that the hostess take note that a group of 10-12 people would be coming at 7:30pm that Saturday, so as not to bombard the restaurant with a large party with no notice. When we arrived, the bridesmaid gave the hostess her name, and we were advised it would be a 45 minute wait (completely understandable for a Saturday during the summer on the lake). Half of our party went and sat on the steps leading down to the restaurant (in clear view of the hostess stand), and the other half of us asked to go hang out at the bar while we waited for our table. Approximately 40 minutes went by and the bridesmaid who had given her name went to check in with the hostess to see if any tables were close to being available, and the hostess, in turn, asked for her name again, and this time a phone number. The hostess then advised that it would be an additional 45 minutes, because apparently she hadn't added us to the list. The bridesmaid then asked to speak with the manager, who advised her that they had 'never had an issue with this hostess before' and 'there was no way we had been waiting for 40 minutes' (we had snapchats and Facebook updates that showed otherwise).
Obviously, mistakes happen.. that's not an issue. What bothers me is that the management refused to take responsibility for the error, and wanted to push it off on our group, who had a) called ahead to let them know a large party would be coming b) tried to hang out out of the way but still in view of the hostess and c) spent money at the bar. This, to me, is very poor customer service. I'd advise anyone considering Shortypants to take their business two minutes down the road to Redhead's, who was more than accomodating of our group (ask for Ashton as your server, she's great).