About Shoppers
Shoppers is a leading research and mystery shopping agency that specializes in providing businesses with valuable insights into their customer experience, sales channel effectiveness, and business intelligence. With years of experience in the industry, Shoppers has established itself as a trusted partner for businesses looking to improve their operations and drive growth.
At Shoppers, we understand that every business is unique and requires tailored solutions to meet its specific needs. That's why we offer a range of services designed to help businesses gain a deeper understanding of their customers' needs and preferences. Our team of experienced researchers uses advanced techniques to gather data on customer behavior, preferences, and satisfaction levels.
One of our core services is Customer Experience Measurement (CEM), which involves measuring the quality of interactions between customers and businesses across various touchpoints. By analyzing customer feedback through surveys, focus groups, social media monitoring, and other methods, we help businesses identify areas where they can improve their customer experience.
Another key service we offer is Sales Channel Effectiveness (SCE) measurement. This involves evaluating the performance of different sales channels such as online stores or physical retail locations. We use advanced analytics tools to measure metrics such as conversion rates, average order value (AOV), bounce rates etc., which helps our clients optimize their sales channels for maximum profitability.
In addition to CEM & SCE measurement services mentioned above; Shoppers also provides Business Intelligence (BI) solutions that enable companies to make data-driven decisions based on real-time insights into market trends & consumer behavior patterns.
Our mystery shopping program is another popular service offered by Shoppers. It involves sending trained shoppers undercover into client stores or websites to evaluate the quality of service provided by employees or website usability respectively. The results are then analyzed by our team who provide actionable recommendations for improvement.
At Shoppers; We pride ourselves on delivering high-quality research & analysis services that help our clients stay ahead in today's competitive marketplace while maintaining complete confidentiality throughout all stages from data collection through reporting phase.
In conclusion; if you're looking for an experienced research agency with expertise in Customer Experience Measurement (CEM), Sales Channel Effectiveness (SCE), Business Intelligence(BI) solutions & Mystery Shopping programs - look no further than Shoppers! Our team will work closely with you every step along the way towards achieving your goals while ensuring complete confidentiality throughout all stages from data collection through reporting phase."