Shirlaws Reviews

Great service, friendly staff. Highly recommend these guys .

A great selection of used bikes and scooters of all classes and prices to browse. Friendly staff and reasonable prices.

Shopping here is like visiting your mates, got a mates rate discount too!

Experienced nothing but great service from the team at Shirlaws. From the initial enquiry to the delivery of my new bike. Thanks to all at Shirlaws.

Thank you very much to Shirlaws for a relatively pain free bike purchase. From start to finish the staff were very professional and efficient throughout. Many thanks.

Very friendly, helpful, knowledgeable staff. Big choice of machinery. Will be buying shortly.

I've bought a couple of bikes threw shirlaws now great deals and knowledge from the sales team also the after sales service is superb along with the clothing department. Friendly family atmosphere aswel.

Great service, fine helpful staff who yap away and will always be able to help out. Had an issue under warranty, and they were most helpful and kept going to get it right. Would (and hopefully will) use again!

Staff are very friendly and helpful, great vibe the moment you step in the door!

Friendly and helpful staff, not pushy, good selection of bikes

Not at all impressed with their garage customer service...

Upstairs in clothes, helpful and friendly staff chased down the helmet I wanted with supplier, top job.

Proper local dealer. Been going for ever and built on delivering old fashioned customer service.

Huge range of stock and accessories and always happy to source something not in stock.

Had a couple of bikes from Shirlaws now and found both the sales process and aftersales service to be excellent!

So yesterday I had some strange electrical problem (turned out to be a snapped wire) so without notice I brought my bike in to the service guys and even tho they were proper busy I still went home with a fixed bike within the hour can t thank the team enough for that and they ve a no bad cuppa too

42HQ had a competition as part of their first Burger and Chips night and Shirlaws donated a helmet as the first prize..the helmet itself was amazing..but I decided to upgrade it to a Marvel design..Venom..very very pleased with my stunning helmet..thanks Shirlaws

Friendly family run business which just celebrated 90 years in business proving they must be doing things very well.

Very helpful staff, fantastic showroom with some amazing bikes on display. Plenty of people on hand to help you out but I was in to make a purchase from their larger than expected gear department upstairs which again very helpful staff helped me find what I was looking for.

BOUGHT MY FIRST BIG BIKE FROM SHIRLAWS! BRILLIANT BIKES AND PERFECT SERVICE.

Staff are friendly and helpful. They have open days with free tea & coffee.if you have a full licence you get to test out any bike :)

Now on my 3rd bike from Shirlaws s customer service second to none. Makes the journey from Glasgow worthwhile. (Not that it s required due to delivery being an option).

Went in for some new bike kit. Came out totally sorted, the staff were great, put you at ease, felt like long lost friends. Nothing was to much trouble and excellent discount as well. The internet is great but you cant beat the personal touch. Only reason i didnt by a bike as well was the holder of the cheque book said no. Worth the trip from Inverness.

Shout out to Shirlaws for sorting out one of our members Street Triple today when we are 500 miles from base. Great service, friendly people and nothing was too much trouble. Particular mention to Dave.

Have dealt with Shirland for 36 years. Always had excellent service for buying bikes and their servicing.

My local bike shop for many years , wouldn't go anywhere else! Top class service and genuinely nice people !

Great selection of clothing with knowledgeable and friendly staff

Husband test rode SP1, staff were lovely and offered me a coffee and a comfy seat while I waited.

Just bought my second bike from Shirlaws, got a very fair trade in value on old bike and a good deal on new bike and helmet. Impressive stock of bikes and bike gear up the stairs. Found the staff to be friendly and knowledgeable and very welcoming. Fine, family run business that I will most likely use again

I bought a Triumph Street Triple R a year ago from Shirlaws.
We had a few issues with the delivery company but this was sorted out in a professional way by Craig Shirlaw.
The bike has never skipped a beat.

Fantastic after sales service and friendly, personal staff. Craig and his team run a tight ship, highly recommended.

Aberdeens No. 1 Motorcycle Dealer in my opinion. Friendly staff who are always willing to help or chat about your past, present or future bike. Family run and family friendly.

Excellent service, quick to reply open to negotiation. Able to get through to Shirlaws on the web, made an offer and got a reply within minutes. Bought a second hand Yamaha MT-07 2014, with a couple of extras, heated grips and tinted More

Great knowledge, approachable and a first class service

Despite the current situation and Shirlaws being jam packed with jobs they managed to get me booked in within a week and have gone above and beyond what I'd come in for. Very thankful to be able to get back on my bike to commute to and from work. Big thanks to the team.

Fantastic service from the moment you walk through the front door. Between sales, clothing, accounts and the service team, I can't fault in the slightest. Will definitely be my go to dealer for life, whether it be a new bike, getting the current fixed, or just popping in for a brew. Cheers guys!

Always fantastic service. Everyone is really friendly and the stuff they offer is top notch.

Craig and all the team have been nothing but helpful, informative, and when there was a small issue did their level best to get it sorted...(To a much better standard as well) Kept me in touch , and couldn't be happier. Can only recommend them most highly .....Cheers to all....

Great all round service from the team today, had my Triumph in for its annual service, the service team picked up and sorted out a warranty issue. No hassle and saved me a 180 mile round trip. Thanks to all involved.

Not in the market for a new bike at the moment, but being new to Aberdeen and visiting every shop in town for a new helmet, this place trumps them ALL! I was shopping around a few weeks ago and nowhere else in town had a dedicated clothing expert on hand to give me such in depth and honest detail about my options and worked to MY budget.

The Ecosse guys were great, but lacking in range.

I was a J&S Hamilton regular being from East Kilbride, sadly the service at the Aberdeen branch was disgraceful.

My other half bought a Street twin recently, great service from Craig, delivery was organised easily and in timely manner with good communication given. He was sent all the photos and a personal video going over the specifications prior to getting the bike. Very helpful would recommend

Great service, offered a loaner bike whilst mine was in. Bike felt brand new after. A bit pricey but great quality and in good hands

Really helpful and friendly, getting a new tyre fitted and was in and out within the hour

Well my first time buying from Shirlaws. I bought a used bike as they had a cracking deal on one I wanted and we shook hands and that was it. From start to finish it was a pleasant experience and Lewis (in sales) has been a top man. He treated my mate and I as humans and not like a sales meat.

Trust me I have been to luxurious showrooms and it's funny sales people think the common Joe walking through the door are brain dead. But not at shirlaws, the speak to you listen to what you want and work with you. No pressure!

They got me a deal that I couldn't find throughout the country and I can travel to find the right bike anywhere.

I would definitely buy my next bike again with them. Thank you Shirlaws a very happy customer.

Unbeatable expertise and service from the clothing team. Very happy!

I have now bought 3 new bikes from Shirlaws and have dealt with various members off staff, the fact that I have gone back 3 times shows how impressed I am with the level of service. The after-sales and service department are also very good and I have never had any issues. I would highly recommend buying a new or second hand bike from Shirlaws.

After long hesitation I went to Shirlaws to get my first set of biking gear! Best choice I ever made regarding shopping! Been there 3 times this week already and received spot on service and help specially from Louise! Thanks again and I'll be back soon (I guess my son will be your customer too )
Charlie

Brought a Kawasaki ninja 400 2 weeks ago from shirlaws. Arrived today! Aberdeen to essex no address to far it seems for these guys really impressed bike in top condition as advertised on autotrader! Would highly recommend to all you bike lovers!!!

Very helpful staff upstairs, Simon in parts always willing to help, great guy

Always a treat visiting Shirlaws. Great staff and great quality gear.

Welcoming and helpful staff. They have a good selection of bikes and clothing on offer.

Great people, always happy to help. Went in to buy a helmet and the guys working were very friendly and happy to get me measured and fitted in one that I liked, talking through the features of each one, and even ended up cutting me a deal on the one I picked

Staff and owners very friendly always willing to help or just have chat about bikes

Never purchased a bike here,but a good and popular dealership.

An excellent service at a very reasonable price that I am delighted with...The FREE bike delivery service included is also a great bonus added to the overall package of the work carried out on my bike which must be one of or the best offers on the market today. My experience of customer relations was faultless as the customer care honest and excellent!!! I am left very impressed... Very impressed!!!
Thank you ever so much John McLain (service manager)... Job very well done!

Great family run business been buying bikes and motorcycle gear here for over 20 years.

I emailed a few questions about parts and was delighted to receive an email back just after 09:00. All questions answered. I called to pay with my card and asked a question pertaining to my bike and was given the answer (which I checked on my bike and it was spot on). I will certainly be buying from them again. Excellent company and Tom is a font of all knowledge. 10/10 Thank you. Andi.

In visiting Simon in parts dept, great lad and always happy and helpful.

Great team, and very knowledgeable, made what seemed like a complicated purchase (getting the new bike to Shetland Isles) very easy and straight-forward. Great advice, great communication and great service overall!

Bought a bike from Shirlaw's and got it shipped over to Ireland. A great customer experience, right from the initial contact they were quick to reply to any queries and were helpful, professional and friendly. The bike arrived in superb condition, exactly as advertised.

Great range of bikes and friendly service. No pressure to buy and loads of advice

I bought my Triumph Speed Twin during Covid-19 lockdown, I therefore didn't visit the dealership or have a test ride. Their website was very useful in terms of providing photos of my bike and a description as well as the usual Triumph content. Liam was friendly and helpful throughout our email and telephone exchange and I was kept up to speed with the courier delivery, it all went very smoothly, thank you. 5*

And once again ,great service no hassle good banter and fair deal done

Bought a Kawasaki j300 from Shirlaws one off the best experiences l have had when buying a scooter nothing was a problem they kept in contact as it needed to be ordered and l live in Inverness as they had a delivery van passing my door they delivered it free . The hole experience from start to finish was excellent. The shop itself is well laid out as well & the sales staff have good knowledge off the bikes there selling. This is my first experience buying a scooter from them and after this experience l will definitely be returning to them for my next purchase.

Excellent communication from Craig from the start of my enquiry, through the purchasing process and the bike being delivered in time for Xmas, couldn't have asked for anything more. Very Happy with my new street triple.

This shop should be moved in an industrial area, away from civilized society. People who hangs here are inconsiderate of others with their noisy anti social behavior.

Professional but approachable family run business. No hesitation at all in recommending this business. Part of the fabric of Aberdeen.

Friendly helpful staff good selection to suit everyone for sure.

Quick enough to get your sell but when there's a problem not very interested! Very disappointed

Fantastic service as I've come to expect over 20 years of dealing with Shirlaws. Had an issue bleeding my brakes at midday...realised I didn't have the equipment or knowledge to sort it out so phoned John in the service department. He offered to sort it out that afternoon if I could get the bike in to him which I did. Bike was taken into the workshop soon as I arrived and keys handed back to me ready to go approx 20mins later. Can't ask for more than that!!

As a new rider I went to Shirlaws to look for new bike kit having been unsuccessful in other shops. I was met by Ricki and the team in accessories who provided excellent advice and product knowledge, as well as the patience of a saint as I tried every helmet model to work out which was the best fit. Once a jacket in my size was delivered, I left the shop happy, fully kitted out ready to go. A month later a nice used bike came up and following test rides of a couple of bikes, both used and new, something which seems difficult to do at other dealers, I bought my first bike. Liam provided excellent advice, and the whole process was made easy.