Shields Landrover Review

When I booked in for a service I explained that a warning light was showing and I would like that attended to. When I received the electronic job card there was no mention of the warning light. It was added when I dropped the keys off at More

David looked after me throughout the purchase of my car. Very different experience but this was due to covid. However, I still felt like I was being taken care of throughout the process. Everything explained, and I got the car I wanted. I will definitely be back in a few years when I want our next car.

All the sales team were very good david Johnstone was my initial contact but Graham did the hand over and he genuinely was just as excited as i was telling me the different functions etc top class bloke and a credit to your company

Everyone within this dealership Sales Staff, Service Staff, Reception and customer service staff have been very friendly and helpful.

From the minute I walked in the door the service was very professional, excellent front desk and the salesman was knowledgable and not pushy, would not hesitate to recommend Taggarts for quality and professionalism and fantastic cars.

Very impressed with this branch. Helpful and friendly staff.
Clean and comfortable waiting area. Tea, coffee and biscuits. Soft play for kids.
If you have a choice of this branch or in city centre I would pick this one.

Appalling customer service. They don t return your calls or emails and aren t interested in your concerns. Don t waste your money on a service plan as they only carry out visual checks something your MOT will cover. You ll be lucky if you can get a courtesy car.

This is the second LR I have bought from Taggarts Glasgow South and have been absolutely delighted with the service provided by Colin and Ronnie. Ronnie, in particular, has been so helpful and customer-focused; nothing was too much trouble for him.
A real credit to TGS and to LandRover.

Great service and friendly staff. I would recommend you speak to Callum if you're interested in a Land Rover product

Rang on numerous occasions in the last 2 days !!! No return of calls !!! Must have so many customers my business not needed !!! Please don t contact me either !!! Damage Done :-( a very unhappy customer who was going to buy a nearly new Range Rover .

Extremely helpful. I had taken my car in for a service. When I got it back it was cleaned outside and in. With all the required service tasks completed.

First class service from the booking, drop off, work completed, technician video and pick up.

Great service from contact to delivery. Would recommend to anyone looking for top notch customer service.

Fantastic service under covid they had it well drilled out well marked out plus brilliant service.

Cannot recommend Taggarts, Glasgow South highly enough. In particular, Ronnie Gill, who worked a great deal for me - enough for me to travel up from London to collect the vehicle, and even picked me up from my hotel. Having bought many cars over the years, I have never been given such a thorough hand over, and comprehensive explanation of all the controls and toys on my new car. If you are looking to buy a Range Rover, you won't find a more professional and helpful dealer.

Shocking customer service today was at Maryhill to start with to look at p/x my discovery HSE the few sales people I saw were on the phone hung around for 20 mins then left I was going to the other side of town away I will just go to Glasgow south garage
Had a look round no one approach me went to the desk asked to see someone on sales this was after 15 minutes the guy came forward and said change over with staff and the others were on training I think is what he said someone will be with you in 5 minutes that was at 5-05pm I sat and waited to 5-50 pm and couldn t wait any longer
Is this your best customer service after dealing with you guys for 15 years and many motors through the group
If you can contact me I would like to speak to somebody
KC

Good service and really helpful staff. Good softplay to keep the kids amused

It took 3 weeks to to get this deal done VERY disappointed

Excellent land rover retailer, very friendly staff especially in the parts department

This place has went downhill once a great place but lost their way

Excellent attention from a dedicated sales team. Everything was explained in detail, nothing was too much trouble; totally satisfied.

Staff very pleasant, Especially Adam extremely helpful.

This is my Landrover, having just passed the 100,000 mile mark on our way into work this morning, every one of them barring 57 delivery miles done by myself over just short of eight and a half years.

First Car that I have ever owned from New. Both of us essentially sound under the bonnet, but the odd squeak here and there, the occasional dent on the bodywork and the upholstery now getting a bit worn around the edges.

Thanks to my friends at Shields (Taggarts) Landrover Kennishead for keeping us on the road over these years through the thick and thin of Landrover Ownership. They are a great bunch of people and the customer service has always gone above and beyond.

The Freelander 2 is a brilliant car and we re sorry that Landrover aren t making them anymore.

Will we see another 100K ? Who will conk out first Me or the Landrover ?

Everybody involved in the process were great, they kept us well informed at all times, and when my Partner was in the showroom she was made to feel welcome and also a valued customer by all of the Taggarts Girls at Reception and the Service desk

The whole process was dealt with professionally
Many Thanks
James

From start to finish at taggers Glasgow South the transaction was very smooth. Steven went above and beyond to help me.
There valeting could be better

Thanks Gavin for your all care and follow up. He is one of the best seller i ever seen . very fair and intelligent and respectful. five star is only for him.

Although the overall experience was good I had a few issues with no communication prior to pick up. Other than that it was good. I love my new car. Thank you.

Friendly efficient staff with full range of landrovers.

Gavin at Glasgow South branch was great to deal with, very friendly and helpful and kept me informed at every step. I would highly recommend Gavin and I'm certain I will return in the future for a new car.

Amazing staff in this place now because am only 18 alot of car dealers won't take time when I'm intrested in a car however the staff in here treated me with respect and no different to other buyer's so I'll be definitely back in to buy the car I wanted.

i was here to deliver some parcels but still i gonna leave a review if Google ask me to do so , is clean and the cars are expensive how they should so everything is fine . that's my review

We unable to help me with a stranded Range Rover still under warranty. Land Rover assist were fantastic and came to my rescue. Advised me not to bother with taggarts as this type of service seemed to be normal

Cars without price details sales team who were uninterested; low stock, very disappointing.

Bought a Jaguar XF from here. Fantastic customer service sales where not pushy. Was a pleasure to buy a car from.

Great customer service and knowledge at the service desk extremely helpful

As ever the service girls were very friendly and highly efficient

Service department very helpful and resolved my problems immediately

Karl O Donnell was excellent, he fully explained everything both in person and email and phone calls due to restrictions in place.

Went recently for add blue top up. Booked in and the desk was more than accommodating even when I was running late. Sat and worked in the coffee lounge for 2 hrs and was never questioned why I was there for so long as had work to finish off before moving on. Nice showroom with all the facilities you would expect. Far better than the other Taggart s Landrover in Glasgow which is run down with absolutely terrible service

Appalling. Made an appointment to see a very specific ex demo car. Dealership had my e-mail and phone and knew I was coming some distance. Got there to be be casually told, at first, that the car had not been brought back by a customer that morning but this then changed to it had just been sold. Really? 3 hours and half a tank of fuel wasted. Deal with them at your peril.

The vehicle breakdown was dealt with in a satisfactory manner, both with the LR emergency call out, and the subsequent temporary repair.
The vehicle had to go to the garage the following day and that was handled promptly.
A satisfactory replacement vehicle was supplied for the duration for the time needed to repair the fault.
Reception staff excellent.
A bit of a disappointment that it broke down when only 10 months old .

If your looking for a helpful parts department then look no further! Can't help enough in my case when I have used them!

Excellent service all round - friendly, efficient, fair and knowledgeable. They all go well above and beyond normal levels of customer care!

Superb service from David Johnstone in sales. 3 vehicles purchased to date and wouldn't go anywhere else.

It's not that I drive it's the way home to save going through the traffic lights short cut x

My complaint regarding a deployable side step has been registered on 01/12/20 by Lynn Beattie and Mr Eric Redpath with Car Care Plan for resolving on the managers their return on the 8/01/21.
Wm Barrie Fleming Reg No B4WBF

The service we received on the run up to, during and after the servicing of our car was terrific. Caroline, Alex, Lynn and Linda in the service department were attentive, helpful and extremely knowledgeable, especially given the current COVID impact. The online check in prior to arriving was terrific and our car was ready exactly when we were told it would be. Normally people only give feedback when its negative - in this instance - there is nothing but praise for everyone we engaged with. Thank you !!

Even with the difficulties due to Covid, the garage and ladies in the dealership were helpful, organized and fully acquainted with procedures.