Shell Business Service Center Manila Review

About Shell Business Service Center Manila

Shell Business Service Center Manila: Providing World-Class Business Services

Shell is a global group of energy and petrochemical companies that operates in more than 70 countries worldwide. In the Philippines, Shell represents companies operating in oil and gas, refining, product delivery, and services. The company has been providing high-quality products and services to its customers for over a century.

One of the key components of Shell's success is its commitment to excellence in all aspects of its business operations. This commitment extends to the company's business service centers around the world, including the Shell Business Service Center Manila (SBSCM).

The SBSCM was established in 2004 as part of Shell's global strategy to centralize support functions such as finance, human resources, procurement, customer service, and information technology. The center provides world-class business services to various Shell businesses across Asia Pacific.

The SBSCM employs over 1,500 highly skilled professionals who are dedicated to delivering exceptional service quality while continuously improving processes and systems. The center operates on a 24/7 basis with teams working on different shifts to ensure seamless support for all time zones.

One of the key strengths of SBSCM is its ability to provide end-to-end solutions that are tailored specifically for each client's needs. Whether it is finance or HR support or IT solutions or customer service management – SBSCM has a team of experts who can deliver customized solutions that meet specific requirements.

SBSCM also leverages advanced technologies such as robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), data analytics tools like Power BI & Tableau etc., which help automate repetitive tasks while improving accuracy & efficiency.

In addition to providing excellent business services internally within Shell businesses across Asia Pacific region; SBSCM also offers outsourcing services externally for other clients outside shell group through their BPO arm called "Shell Shared Services". This allows them not only generate additional revenue but also helps them gain insights into best practices from other industries which they can apply internally within shell group too.

SBSCM has received numerous awards over the years for its outstanding performance in delivering high-quality business services. These include recognition from industry bodies such as International Association of Outsourcing Professionals (IAOP) & Information Services Group (ISG) among others.

Conclusion:

In conclusion, if you're looking for world-class business services that are tailored specifically for your needs then look no further than Shell Business Service Center Manila! With over 15 years' experience providing exceptional support functions across various industries; they have proven themselves time & again by consistently exceeding expectations through their innovative approach towards process improvement using latest technologies like RPA/AI/ML/Data Analytics etc., coupled with highly skilled professionals who are passionate about delivering excellence every day!