servicefusion.com
Avoid Service Fusion — Empty Promises and No Accountability
We initially signed up with Service Fusion for a three-month period to replace Jobber, enticed by their sales pitch and promises. Their platform advertised VOIP calling integration, inventory tracking, and—most importantly—a seamless migration of all our data from Jobber within a few weeks. Unfortunately, none of these promises were fulfilled.
After three months, our system was still not fully set up. No historical data had been migrated, and critical client information was incomplete—especially for property management companies, where multiple properties should have been listed under a single client profile but were not. As a result, we were forced to continue paying for both Jobber and Service Fusion, effectively doubling our costs while waiting for a functioning system that never materialized.
Their website guarantees setup within a week, yet we constantly had to push for updates and assistance. At one point, our onboarding specialist asked me to import our client data myself—something I outright refused to do, as that was their responsibility, not ours. Everything they promised, they failed to deliver.
The final straw came when, at the three-month mark, I asked directly when our historical data would be imported. I was then told it would be impossible and that we would have to manually transfer eight years' worth of data ourselves—despite their initial guarantee of a smooth transition from Jobber to Service Fusion.
To make matters worse, they charged us for another three-month subscription. We immediately canceled upon learning they could not meet their obligations, as we could not afford to pay for two CRM platforms indefinitely while they "figured it out." When I inquired about a refund for this latest charge—not even the full amount, just the most recent charge, accepting the first as a loss—I was informed that Service Fusion has a no-refund policy that was never disclosed during sign-up.
Since they had failed to uphold their end of the agreement and we found their business practices unethical, we filed a chargeback with our bank for the latest charge. We provided full documentation, and our credit card provider sided with us, issuing a $2,500 refund in December.
Then, shockingly, Service Fusion sent our company to collections—despite the fact that they had failed to deliver the services we paid for. Within days of the chargeback, we began receiving emails and calls from a collection agency, further confirming our belief that Service Fusion prioritizes profits over ethics and client satisfaction.
We are now in the process of filing complaints with consumer protection agencies and the Better Business Bureau (BBB). Our advice to any business looking for a new CRM: steer clear of Service Fusion. They overpromise, underdeliver, and show zero accountability when they fail their clients. Don’t waste your time or money.
