Questions about Server Orbit
What is Server Orbit?
ServerOrbit is an e-commerce retailer specializing in computer hardware, server components, and networking devices, offering tax-exempt payment options, shipping services, and gift certificates to customers seeking IT infrastructure equipment.
How does the Low Price Guarantee work?
The company offers a Low Price Guarantee where they will match the price of an identical product if you find a lower price from a designated online retailer after verification by their customer service team.
What are the shipping methods and delivery times?
Orders are shipped Monday through Friday with Saturday delivery available, and ground shipping is complimentary for all orders within the 48 contiguous states of the USA.
Which payment methods are accepted?
ServerOrbit accepts payment via MasterCard, Visa, American Express, Discover, Wire Transfer/ACH, PayPal, or Wise/Western Union, but does not accept credit cards issued by international banking institutions.
Where are the main offices located?
The business has two main office locations: one at 1330 Avenue of the Americas Suite 23A in New York, NY, and another at 3260 Gorham Avenue, Ste. 44930 in Minneapolis, MN.
How can customers reach the support team?
Customers can contact the support team via email at [email protected] or by phone using the toll-free number +1 (888) 585-4454 or the discount call number +1 (607) 246-7817.
What discount is applied at checkout?
The company provides a 7% discount at checkout, which is applied automatically during the purchase process.
What specific products are featured in the catalog?
ServerOrbit specializes in products such as network routers, network switches, hard disk drives, solid state drives, network firewalls, PC & server memory, and power supplies.
What are some common complaints from Reddit users?
Some reviewers on Reddit have expressed concerns about order cancellations, price increases after ordering, and unresponsive support with messages like 'we dont have time to argue with you bye'.
How long has the company been in business?
The business has been operating for over two decades, with senior management experience spanning more than 20 years.
What are the working hours for online store consultants?
The website states that their consultants work from 9 am to 7 pm Monday to Friday, while live chat support is available 24/7 including weekends.
What warranty terms are offered for different products?
ServerOrbit offers a 1-year replacement warranty for certain refurbished items, such as the Kioxia CM6-R 1.92TB NVMe drive, while new items come with a 3-year manufacturer warranty.
What technology platforms are used for support and communication?
The company utilizes Tawk.to for customer support communication and uses third-party email services like MailChimp and/or Mad Mimi for newsletters.
Which markets and countries are served?
The business serves customers globally, including the USA and other countries all over the world, with multiple warehouse locations across the U.S. to ensure expedited delivery.
What is the official website of Server Orbit?
The official website of Server Orbit is serverorbit.com.
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About Server Orbit
- Website
- serverorbit.com
- Phone
- (888) 585-4454
- [email protected]
- Categories
- Computer hardware
