Company seems to be more hostile under recent leadership changes. Seems like great employees are leaving. Hard to tell where the provider ends and where the client begins due to dual roles between provider and client. Just my opinion though.
Great place to work
Wonderful environment and great management
Absolutely awful. This company is handling my claim for damages following Hurricane Michael. I filed a claim on October 10 just hours after the storm cleared and met with a field adjuster (another 3rd party) on October 19. It is almost seven weeks post filing of my claim and I have no adjusters report, no payment to begin repairs to my home, have not been notified if my loss of use claim is approved and have received no directions on how to file my personal property losses. I have paid out of pocket for water remediation and tear down to prevent further damage to my home. My desk adjuster does not answer her phone or return my phone calls and while the claims reps when dialing the 1800 number are very friendly and helpful they are only able to do so much. My home continues to sit and I am unable to hire any contractors to begin any work and can not even plan for where my family will sleep in January.
I m currently dealing with a claims adjuster (Karlos Williams) who represents this company. I don t know if they are all like this or if it is just him but this guy takes weeks to respond. WEEKS. Even took a whole month to respond without any form of communication. Actually, did that TWICE. I am currently losing income from my rental property because of this situation. Claim was opened early October and I ve been doing my part as far as responding and providing any information requested from me as soon as requested but when it comes to him getting back with me or my contractor he disappears for weeks. I mean, it only takes a minute to respond to an email or make a phone call. I understand people get caught up but c mon, weeks?! A whole month? Nah. It s been 6 months since the claim has been opened and since the very beginning I ve been dealing with nothing but absurdness. They coded my claim as a catastrophic loss when it was a leak from the A/C. They sent an adjuster out without scheduling a time/day. He literally just called my phone saying he was on the way . I really thought it was a scammer at first. And now I gotta deal with the unresponsiveness from the claim adjuster. As patient as I ve been, this whole experience has been terrible. Like I said, I don t know if all of them are like this. I d hope not. I m just simply posting my experience thus far.
After being pressured to settle for half the money when I wasn't even at fault still waiting for the check. I sent all the paperwork needed a month and a half ago. I called the rep (Joe) i was working with and he said my paperwork was misfiled(and me admitted he didn't put the right claim number down) Considering I had someone sign for the paperwork listed in the reps name that was interesting. He said he reissued the check a week ago. Now he tells me the check was "lost" so they had to resend another check. There is no excuse for this!!!!!!
Go here regularly for my job. The girl always at the front desk is great!
As an former employee of this company, I can say it is a terrible place to work. Owner made a poor decision in more recent promotions.
seibels.com
