Hospital & health care
SecuriCare Medical

SecuriCare Medical Review

Reviews 6
3.2
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R
3 years ago

Perfect service, never had any problem with delive...

Perfect service, never had any problem with deliveries or orders. I always repeat what I had ordered with little or no change. I have met the staff at Securicare and I have to say that they are the most lovely people you can ever meet. If you don't like the service, try to attend their meeting's, kindly raise your concern and they will listen. The ware house staff work really hard and I have seen the care they put into each order too. To all reviewers, please don't use google to give them bad rep with an ear bashing when they can work it out. They really do work hard for us, so please remember that you are not the only ones with Ostomies and that they have a vast number of us to cater for. This is a free service for us, so please be a little considerate for them too as you do for the NHS, especially during Covid. They helped me change my life, even if they did miss an order a very long time ago.

Mani

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r
3 years ago

Very poor service -1 star is too many. They have g...

Very poor service -1 star is too many. They have got my order wrong twice in a row now. First time they simply did not send the items I requested and didn't bother to tell me. I called the day after the expected delivery to sort it out. It is unacceptable to leave customers without critical medical supplies. The second time, they sent the wrong items, and when I called they say my preferred product is not in stock and aren't bothered how this may affect me. I am feeling really let down, upset and angry.

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S
3 years ago

Iv been with Securicare since the late 80's and wa...

Iv been with Securicare since the late 80's and was fantastic, nothing was too much trouble but iv found that the last few years has really gone downhill. I know longer have a certain person that i can ask for and who knows my needs (or who knows who i am, full stop) it's a nightmare trying to call the order line, iv been waiting for someone to answer for at least an hour on a regular basis. And Iv found that if ur Stoma Nurse is off, say on maternity leave, ur left in limbo even though alternative arrangements have been made. I'm sorely disappointed with them, especially as iv been with them for all these years.

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C
3 years ago

I am relatively new to this company although have ...

I am relatively new to this company although have had a stoma for 5 years. I cannot rate this company highly enough. So helpful, I am constantly emailing with requests or queries and they are always quickly and helpfully answered. My gp even sent a completely different prescription for nutrition drinks there by accident and still they got them to me very quickly. My first contact was Zoe, she was so lovely and so have everyone I have spoken to since!

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J
4 years ago

Left with no bags since mid march by securicare. C...

Left with no bags since mid march by securicare. Constant phonecalls result in excuses after excuses. Appalling to leave customers with no vital stoma products, namely bags. Its a shame you never mentioned this lack of customer service when i moved my prescription to you. I still have vital bags outstandi g on my prescription and im not clear how you expect me to function without them.

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About SecuriCare Medical

SecuriCare Medical: Your Trusted Partner for Incontinence and Ostomy Supplies

Are you or a loved one struggling with incontinence or ostomy-related issues? Do you find it challenging to access the right supplies and support to manage your condition? Look no further than SecuriCare Medical, the UK's leading delivery service for all your incontinence and ostomy needs.

At SecuriCare, we understand that living with a medical condition can be overwhelming. That's why we're committed to providing compassionate care, expert advice, and high-quality products that help our customers live life on their terms. With over 30 years of experience in the healthcare industry, we have earned a reputation as a trusted partner for individuals, caregivers, and healthcare professionals alike.

Our Products

We offer an extensive range of products designed to meet the unique needs of people living with incontinence or ostomies. From discreet pads and pants to advanced catheters and stoma bags, our selection includes everything you need to manage your condition with confidence. We work closely with leading manufacturers such as Coloplast®, Hollister®, Convatec®, B Braun® & Salts Healthcare®to ensure that our customers have access to the latest innovations in medical technology.

Our Services

At SecuriCare Medical, we believe that exceptional customer service is just as important as high-quality products. That's why we offer a range of services designed to make managing your condition as easy as possible:

- Free Home Delivery: We deliver all orders directly to your door at no extra cost.
- Discreet Packaging: All orders are shipped in plain packaging for maximum privacy.
- Expert Advice: Our team of experienced nurses is available 24/7 via phone or email to answer any questions you may have about product selection or usage.
- Personalized Care Plans: We work closely with each customer to develop an individualized care plan tailored specifically to their needs.
- Prescription Management: We can liaise directly with your GP or specialist nurse on prescription management so that you never run out of supplies.

Our Awards

We are proud recipients of several prestigious awards recognizing our commitment to excellence in healthcare delivery:

- Investors In People Gold Award
- Customer Service Excellence Award
- National Business Awards Finalist
- European Contact Centre & Customer Service Awards Finalist

These accolades reflect our dedication not only towards providing quality products but also towards delivering exceptional customer service every step of the way.

Why Choose SecuriCare?

Choosing SecuriCare Medical means choosing peace of mind. Our team is dedicated not only towards providing quality products but also towards ensuring that every customer receives personalized attention from start-to-finish. Whether you're looking for advice on product selection or need help navigating insurance coverage options - we're here for you every step along the way.

In conclusion,

If you're looking for reliable delivery services for all your ostomy & continence supplies look no further than Securicare Medical! With over 30 years' experience delivering top-quality medical equipment across Europe; they've got everything covered from discreet packaging straight through expert advice tailored specifically around individual requirements - making sure everyone feels comfortable throughout their journey back into health again!

Business transparency

  • Did not verified company info
  • Ask their customers for reviews
  • Did not replied to negative reviews

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SecuriCare Medical

SecuriCare Medical

3.2