Scott felder homes, llc Review

I own one of their homes and the quality of work is very poor. Cheap materials used and nothing is square.

Services: Consultation, Design

Definitely not the Scott Felder I had ever heard about
Just a reminder very poor customer service may have 92% satisfied customers don t let this number fool you

Unresponsive - Misleading Customer Service

Visited model home in June. Salesman-Keith couldn't show any properties and asked that I come back later.

Visited again in August - Made a Monday appointment with Salesman-Keith. I called first thing that morning to confirm, no answer, left a voicemail. Called twice more before the appointment and no answer. Salesman Keith didn't show.

Left numerous messages across the phone tree hoping to get a live person or a returned call.

Attended design center open house on September 4th to select options and ask questions.

Front Desk-Nina promised a call from Sales Manager & Sales VP the next day (Thursday, Setp. 5th)

Today is Wednesday, September 25th - Can not get a returned call. Have not been able to get any assistance. My concern would be this builder may be going out of business or not around much longer, otherwise, why would it be this difficult to get help spending $800,000?

Brookfield and Westin Homes have been extremely responsive and helpful.

we bought our SF home in 1993 in River Place. During the recent snow/ice storm we had zero problems with broken pipes.They know how to build in Central Texas even for severe weather. water pipes in foundation not in exposed walls saved the day.My other SF neighbors experienced no problems.

I do lots of sales meeting here and everyone is super helpful

Autumn was such a delight and took care of us. As first time home owners, she walked us through each step with patience, attention to detail and was kind to offer us great insight as we chose design elements for our first home. I had a great experience here and thankful Autumn was part of our team to make our home beautiful. Thank you, Autumn!

Have lived in a Scott Felder home in Rough Hollow (Lakeway, TX) for over 4 years and have been very satisfied with the quality of the construction and responsiveness of the staff at Scott Felder, even 4+ years after purchase. I would recommend the Scott Felder homes in this area to anyone.

My wife and have purchased two Scott Felder homes. However, the great company built by its namesake is NOT the same company. It has not been since 2014. Disregard the years of awards listed since 2014. It takes years for the voting of this type to catch up with reality. The two homes we had that were built when Scott Felder owned it were great homes.

We tried not once, but twice, with SIGNED contracts each time and earnest money deposited, to build another Scott Felder home,. That would be our third Scott Felder home. The first two were their higher priced and largest homes.

We contracted for their highest priced home, the Montana. Both times they raised the price AFTER everything was signed. We HAD a contract!

I know they counted on us to cave since we invested countless hours in the planning. We did not cave. And we had to chase down the refund of our earnest money on a signed contract. We had grounds to sue them for breach of contract, but being pragmatists, we knew they had a stable of lawyers ready to deny and delay any settlement for years.

Therefore, we walked away and will NEVER do business with them again. Never. Their loss.

We decided to make the move to Austin about 2 years ago. We came for a visit and finally decided on Rough Hollow, but that was just the beginning of the choices we had to make. After numerous visits to multiple builders we decided to go with Scott Felder as our builder. Along with what we felt was a superior product, the biggest factor in our decision was Keith Johnson who is their sales rep. He met with us multiple times and went above and beyond, walking us through different lots, placing cones to give us a true feel of how our house would be positioned and answering literally every question we had. Despite signing our contract weeks ago Keith still has taken every one of my calls even on his days off to answer my questions and answer questions I had related to the pre approval process for our mortgage. In addition to Keith, Jodi Baldwin the designer from the Scott Felder Design Center who assisted us in choosing all of our finishes not only spent numerous hours with us sharing her expertise and guiding us through an overwhelming process and never once pressured us into choosing more expensive finishes but in fact helped us save money when possible and still achieve the high end look we were going for. We are excited to break ground and see our finished home.