San Souci Rehabilitation and Nursing Center Review

Sans Souci
12/24/2020

Last year I was a patient in 3 different rehab facilities. Each was worse than the last! Below is
a picture of what looked like a monster to me.

It was to watch me instead of a nurse or a loving staff member.
I had nightmares all day and all night.

By God s grace my daughter found
a social worker who gave her a long list of more rehabilitation centers. She and I saw Sans Souci Rehabilitation and Nursing home at the same time. The listing talked about families and loved ones. We both circled it. We didn t look at any other place.

Sans Souci Rehabilitation and Nursing Home has brought me back to life!

I arrived here two weeks ago. I couldn t walk without falling. I wasn t certain of the year or the date.

I was an afraid, bewildered.
angry, and trembling woman.

Today is Christmas Eve, I can walk without falling. I am getting more
balanced both mentally and physically. I am learning to take the time to breath as long as I need to. It works, and I can become calm.

So this year s Christmas I will be celebrating at the beautiful Sans Souci and it s amazing staff . I would like to wish them all a merry Christmas and happy holidays!
By the grace of god next year I will be home celebrating healthy and strong with my lovely family

Sans Souci has been made having my Dad away from us just a little been more bearable. The staff is always so helpful and the recreation staff always engaged my Dad in activities so he didn t feel so alone at all times.

The worst rehab center!!! My mom was scheduled to stay in this rehab center for one month, she only lasted two days, and we decided to get her out of this place. Staff never checked on her, never changed her bed sheets, didn t feed her or give her prescribed medication.

Do not send your family to this rehab place it s horrible and so is the staff.

When I 1st arrived at Sans SOUCI NURSING HOME. I was not being open minded. I've been here almost 4 months and things have been great. The staff here are very caring and compassionate. The new concierge Ben Orgel has been real helpful with my treatment.slong with the nursing director Angie and administrator Judah. All the nurses and aides have been ecellant. Believe me when I tell you that I probably could have been asked to leave many times. But the staff never gave up on me.

I am leaving today, and I would like to thank everyone for taking such good care of me!

Worst Rehabilitation center we decided to put my mom in this place for 3 weeks for rehab since she had two knee replacement to make story short we had to take my mom home just after 2 days . The day shift is very responsible and care for the patient but the night shift do what ever they want my mom was in pain for 2 nights calling on the nurse for medication no one never showed up no one clean my mom no one bath my mom the story is long . We spoke to management they apologized and told us this won t happened again but we all ready decide to take my mom home and to another center . My recommendation if you love your love ones don t take her to this place please I m warning you guys don t even try it just don t take your love ones here .

The WORST rehab/nursing center that ever existed. My family decided to have my grandmother stay here after her reconstruction knee surgeries-BIGGEST MISTAKE MADE. My grandmother spent days in pain, wasn t fed, nor was she provided with any pain medication. The so called medical staff never checked on her! She only lasted 2 days in this horrible place and we took her home!

The so called management should re train there staff, and the CITY should go INSPECT this so called center. The lack of care, lack of professionalism and unsanitary conditions in this place is a disgrace. The medical staff doesn t even know what proper medical protocols are. Do not be fooled by the online photos.

Please DO NOT send your loved ones to this place.

0 stars. My 80 year old Dad was admitted to San Souci. When he left the hospital, my Dad was back at his baseline. Walking with his cane. Talking. Laughing. Due to his dementia episodes, it was advised for him to recover in a place he ll have 24 hour care. Worst decision was bringing him to San Souci. The morning of Friday: 4/2, we brought in my Dad s belongings; he walked in with just a few belongings the night before. The morning of Saturday: 4/3, I came in to visit and his belongings were still at the front desk. I went to do a window visit and my Dad was sleeping with his sneakers on the bed, no blanket, and shivering uncontrollably. Seeing how distraught I was, the RN offered to bring my Dad to the lobby. She got him into a wheelchair while asleep and the most traumatic site: my Dad was shaking uncontrollably from head to toe, not responding to my calls. I asked the RN, what happened? She said my Dad was given Ativan around 10am for his safety. As my Dad s POA, I specifically told the facility to call me prior to making any decisions for my Dad. Absolutely no one contacted me about chemically restraining my Dad. I spent some time with my Dad in the lobby while he was shaking uncontrollably and sleeping. I trusted her medical advice and allowed the nurse to take my Dad back to bed to sleep off the medication, as she said he needed. Later, the evening of Saturday: 4/3, we saw my Dad and his speech was like that of a child. He kept repeating the same word over and over again. To see him go from talking regularly to that has been traumatic to say the least. I spoke to the admissions rep. and told her I d like for her to please send a message to Saturday morning s supervisor and ask exactly why my Dad was given Ativan without my consent. I was informed that I was supposed to be notified, but that he was given Ativan for his safety. I don t comprehend how a known chemical restraint helped to keep my Dad safe. No one called me to AT LEAST try another measure of redirecting before making the decision to take his human rights away and give him something NOT he or his family approved of. We saw how much damage Ativan did to him. It made him unrecognizable. It depressed his nervous system. It made him go from a man that can walk on his own with a cane, laugh, talk, to needing 2 man assistance with walking, crying, still shaking (he had never had a shaking problem). After seeing him in the deteriorated state he was in, we decided the best thing we can do for our Dad was bring him home to give him a fighting chance. When Dad got home, the worst site. My Dad had the same pulls ups from his admission (a total of 4 days with the same pull ups). The pull up was filled with urine. All his clothes and sneakers were filled with urine. His urine was orange - he was not given fluids at all. He was so dehydrated. He s also experiencing the side effect of hallucinations, pointing at the wall saying there s a spider. Hallucinations is yet another side effect of Ativan. As a family, we are completely heart broken at the damage San Souci caused my Dad. In just 3 nights and 4 days, San Souci caused irreversible damage to my Dad. My Dad was never the same. For your loved ones safety, DO NOT, I repeat DO NOT bring your loved one to San Souci. I am disgusted we entrusted them with our beloved father. There are no words to express the trauma they caused.

My recently deceased uncle was a resident of this facility for about 2 months during Covid-19. Family members were beyond frustrated with how difficult it was to reach him, or any of his caregivers, during his stay. We were always put on hold for >10 minutes, and only twice during his stay were we able to speak with him by phone. Typically, staff disconnected our calls while we were on hold. Additionally, staff voicemail boxes were always full, so we could not leave messages. The only staff member who seemed to care was Omar, who worked in the recreation dept. & facilitated a Zoom meeting on my uncle's last day. After his passing, their #1 concern was getting the body out ASAP. This was not the first time we'd experienced poor care at this facility-my uncle's father had been a resident in the 1980s. Though he still might have died from lung cancer, perhaps his final months would have been more comfortable in a facility that makes communication with families a priority and that treats clients with dignity. It's unfortunate that this was the only place that had an available bed when he needed it.