WORST HOSPITAL EVER!! I had a family member in there and they rarely answer the calls and when they do they are so RUDE, and They don't even give the patients the Messages left for them. HORRIBLE place. Park royale is way better
i've been here multiple times. At first you think this place is the worst place on earth but after the next few visits you get used to it and its not so bad. I just don't understand why the bed are flat as hell "Mattresses" on metal tin cans...i also don't understand why the lights in your room (that stay on through out the night, which i understand why) are so bright when they know we are trying to sleep... orrr that the staff are so undeniably loud the entirety of the night...the food is alright, some people would say its nasty, but hey, what can you expect from a mental hospital? There is a majority of staff that are just down right vicious to the patients and there are some select staff that are angels in your darkest night. A few nurses (you can tell) hate working there and hate everyone and everything to do with Saluscare, then there a few nurses that are kind and compassionate and understanding. I guess what im trying to say is that this place is like any other Baker Act facility. You cant expect much, but select things could be better. It gets me a little aggravated when people complain so much about this place because honestly the things they complain about are for your own safety and the safety of others. I get its frustrating being there but what you do gets you in the position to be brought there. Long story short, there are worse places and there are better places. Dont complain when you are making the idiotic decisions (voluntarily or involuntarily due to mental illnesses) that get you placed in this place. I hope whoever reads this understands what im trying to say and please dont get offended, just try to understand. Have a wonderful day
If you care an ounce for your family member you will not send them to this place to get help. I am lucky i had witnesses when this place's psychiatrist made me wait over 2 hours to see her. I had to leave for work so i left, and they called and I told them " I waited as long as I could, I couldn't be late to work". This place put a self harm alert out to the police saying I threatened to hang myself over the phone. I was with my family when i was on the phone with them luckily not driving alone like i usually do. I have family on the force they told us to pull into parking lot. The officer saw i was with family and told them to follow him back there instead of me having to go in the police car. We went in a room and the psychiatrist walked in saw my family and walked right back out. No words. The head of the center wrote a letter that i was cleared to leave. Don't leave your family with these people. They are money grabbers and could care less for anyone's wellbeing.
I and my family raised thousands of dollars for SalusCare, advocating for them, thinking they were helping people. They talk a good talk, but their care is worse than jail! After having my adult son there in crisis care at Deer Run, I speak from first hand experience that this place is a horror chamber. I have all their documentation proving of hours of restraints and isolation, injections of antipsychotic drugs they were told he cannot take due to adverse reactions, HIPPA violations, refusing to let family see him for visitation, refusing to transfer him. The things that we witnessed and endured....the physical and emotional harm done to my son, has rocked our entire family to the core. This place needs to be shut down! When you do more harm than good, you shouldn't be able to treat people in crisis. It scares me that CHILDREN are sent to this place. Seriously, this is the stuff horror movies and books are written about. The public should know how SalusCare treats mental illness, as there would be an uproar. Their state and other funding needs to be terminated. My new mission in life is to expose this and invoke change. We demand and deserve better!
I would give this place a -3 star review. My wife had to go involuntary to this crummy place for her first time receiving mental health treatment. She was scared the entire time she was locked up here. The building is dirty, the beds are no better than plywood with a pad over top, the food is terrible which meant my wife could hardly eat which meant they gave her negative ratings about her recovery and forced her to stay longer, the staff is rude, and these people have no compassion or empathy for what the patients and families are going through. They are here for a paycheck not because they want to help people. Its not much better than being in a prison (which is what i thought this place was when i pulled in).
I wouldn t give this place any stars. My daughter was here last week and I got no information. They would only call my husband for information, which he s amazing but I tend to all the medical needs in the family and so I m more familiar with everything. Some of the staff yell at the kids and make fun of them. I ve had to call to get information and have been met with very rude staff members. This isn t the first facility we have dealt with and I was very surprised there was not a discharge plan. This isn t healthcare and these are not healthcare employees. I have significant doubts of the competency of all the staff including doctors and nurses. This place needs an overhaul and better training and supervision of the staff. It s definitely not easy working with kids with mental health issues and therefore all staff needs to be highly trained and have much better supervision.
My father was their he got out Christmas day. He went in their with his gold cross necklace and when he was being released the woman told him his necklace was stolen. We filled out all the paper work. The its been months cannot get ahold of anyone their is no answering machine and the staff keeps hanging up on us. This is B.S
As a family we go through this too. I am trying to do the best I can do to provide help for my mother. We were working on voluntary in take so we can avoid Salas as much as possible. Unfortunately things took a turn and involuntary had to happen. I called Salas care earlier in the week, they informed me that I can call and provide her insurance information. This morning I called to do so and about transferring her to another facility. The lady on the phone was rude about it instead of just explaining to a lost family member about hippa laws. When I asked about providing her insurance information she states.. "we know how to track them".. my heart just broke. I explained she might not have the current information due to fraud issues and I need to provide it, refused. If they can t release any information to the daughter who is her contact, how am I supposed to get her.. she will run off and I will never get her back. I feel like I made the worst decision ever.
My family member was sent here after taking multiple bottles of pills, and was bruised by the staff. I don't understand how a place specializing in mental health is incapable of sequestering someone without grevious bodily harm. This place is run to make money from insurance, they are a corporate entity with no interest in the long term health of patients.
Trust me if I could put half a star I could, doctors there kept telling me that I was faking because me and my parents didnt consent to several drugs known to be quite addictive. The employees were often rude and tended to scream over the children everytime we had free time and we were not loud at all, in fact most of us were wispering. They told the children that the staff did not threaten you with punishment but that was what most of the staff did everyday, several times a day. The rooms drive you crazy because there is never a clock in each room so the children never know what time it is and that gets very disorienting. Their only save and grace is, the front desk employees were very nice and some nurses were nice and tried not to yell but other than that I had several panic attacks and got much worse during my stay there.
saluscareflorida.org