Top notch quality and service. Beautiful, high-end items, and impeccable service make this store a place where loyalty is easy to give. They treat you well and make you feel important even if your just a regular guy.
So I am not your typical Saks customer...so I hit up the clearance section and found some incredible bargains for my daughter. She needed new bras and I did not want to spend very much, as she will probably grow out of them soon. Toni assisted us and she is professional and lovely...super knowledgable and helpful. I found clearance bras from $14 to $21 that originally cost from $60 to $80!!!
Very disappointed with your service. Tried ordering twice already and my package was never delivered and the only thing I got from your phone reps was excuses. I email you with no response. I called 3 times and nothing was fixed. Total failed.
Never let a gentleman by the name of BEN in suits on the second floor assist you. You will be extremlly dissapointed. If he helps you, you might as well be buying your suits at Target.
Went to this store yesterday wanted to exchange a shorts that a I got as a gift for my birthday. I found the same shorts another size that worked for me perfectly. When I said I want to exchange to the sales person David Madrigal he changed his friendly smile to and angry grimace.
He told me straight to the face that she is not gonna get her commissions from the exchange and that I had to tell him about it from the beginning so he wouldn t waste his time on me. Well.. it was my worst experience in the store and I will never come back there because of David
Okay if you are looking for name brands but I prefer Bergdorf Goodman for friendliness n customer service
Soooo beautiful and completely out of my price range, but a girl can dream. A truly gorgeous store with beautiful people and things.
I love the Louis Vuitton Boutique. Especially Fanny Naderi.
Guy on the first floor helped my step father and right in front of him I asked for his attention twice, second time he looked at me from the corner of his eye and walked away.
I get it, stepdad was wearing richer looking clothes and I was wearing athletic shorts and a tank top but to straight up look at me and ignore me when I wanted to inquire about shoes angered me enough to write the review.
Stop hiring A Holes.
Typically, you find this kind of discounted deals only in remote outlet centers. Here, you are in the very heart of Beverly Hills, adjacent the stylish Beverly Center (recently renovated for $1bn) - and even better: While most outlets are somewhat short of staff, in this I was always able to find a helpful and above all knowledgeable hand.
This, in combined with undoubtedly the best fashion shopping deals in town makes this store my #1 shopping recommendation in LA - making it a waste of time to travel to any outlet. Even if I were in Camarillo or the Palm Springs outlet, I would do the detour and shop here. Well done, guys, I must say, extraordinary well done.
Thanks for reading my comment. Now, if you are curious enough about my "rating scheme," here's "the moment of truth. I am a music photographer who travels the world with the worlds greatest musical talents (Michael Jackson, AC/DC, Rolling Stones or Rammstein, to name a few) for almost 40 years. When being asked "where do you live," I tended to ask "in hotels." At my peak, I "shot" 250 shows a year. Will say: been there, saw and tasted it, and a lot, as I may say and much to the dismay of my doctor who is in my back to lose a few pounds. Quite a few, as I may add, which is why my wife and I walk ten thousand steps per day, where- and whenever we can - and explore a lot of new exciting places - places you may oversee when just driving by.
While I love to share my experience with others, I am sometimes shocked how people use their "power of the word" to down-rate amazing places because of minor incidents. In my all-time favorite restaurant, Le Petit Four on Sunset Plaza the owner was even called a racist as he refused to toast the (free) bread in his packed restaurant - they do not offer toasted bread, as no French place does, as I may add). Or I just read "Chicken piccata so over-salted I hope the dog enjoys the leftovers tomorrow, I brought home most of the dish." Did they speak to their service? How could the restaurant learn that something was wrong when patrons even have their leftovers boxed to take home? As a dog owner, I want to take the writer and shake him or her bad and say "you give over-salted food to your dog? Anyone with a bit of brain understands this is a horrible idea... I hope you agree.
So If I had a say on this portal, I would offer to see the ratings of my friends. So I would see what the scores were by like-minded people. Sadly, I have no say. I try not to compare apples with oranges. A place like this does not compare to "Bijan on Rodeo Drive." At first, I assume that a shop is clean, they do not greet you with a gun - and they deliver whatever they promise. I do not give stars for things that are expected. In my rating scheme, three or more stars are awarded if they exceeded my expectation. Four, if I am sure I will come back. To achieve five stars, I must be willing to take a detour of thirty minutes or more to go again, which, in this particular case, certainly applies.
Thank you for reading this.
Kimberly the sales person was most helpfull and extremely professional.
It's good for shopping if you have plenty of money , only for high class as or mostly expensive stuff.
Worked here for the day installing some IT equipment, it was a very clean store with great staff that were more than helpful and polite.
Valet and validate, don't waste your time with street parking. This ish is expensive
I would love to give them zero stars if I could. I ordered something online and Fedex lost the package. I get it, stuff happens. I have been dealing with Saks customer service for 2 months and still am waiting on an answer. They are rude. They promise to call you back I and never do. There s no answer to why they can t refund my money. The tracking is clear the package is lost. The refuse to call Fedex to verify. They just keep telling me to wait. For what?!?! After my experience I started reading reviews and I now see I am not alone. These reviews are all telling the truth. Don t shop here. Go to Nordstrom s or anywhere else where they actually care about you.
Great parking and valet area for only $10 which makes it very convenient in that part of town. I enjoy the events the makeup and skincare parties they do as well as other events in the shoe department from time to time. Quiet place and in a vital area.
Super friendly and super excellent customer service and the parking is the best 2 hours free when you shop everyone was nice and the place was super sharp clean love it!!!!!
Missing my personal shopper especially so in these times. Stay safe everyone!
Love my new jeans and shirts. Definitely Spend some time looking through all the floors for some good finds.
I called and they kept transferring me for over an hour and when they finally answered they said they didn't have the product but it was on their website. Lazy, rude, and the worst customer service ever.
Not many of them left but they are still the brightest spot!
Great location for shopping, free two hour parking with validation. Close location for other shops, restaurants, etc. in Beverly Hills.
Always a great time here! Lovey staff , great selection and SHOES!
How can it not be an incredible shopping experience?
Absolutely horrific customer service. Shop at any other major department store other than this one. Rude and uncooperative employees.
They treat you like a burden. I legitimately felt like trash because of how they treated me. I ve never felt so degraded in my life. I wouldn t send my worst enemy here because even they don t deserve this kind of treatment. I was thrown from side to side because the employees there (who weren t even doing anything) were too good for me. Even if it s in the next city over, go to ANY other location. One of the employees saw how the others were treating me and said they the way they were treating me is disgusting. Fix yourselves
I ve never had a bad experience here. It s hard for me to say this place is THE best department store in B.H. but, I ll say it anyway and even though I do like the others a lot.
Great bathrooms... toilets were not as advanced as I expected
This review is for men's jewelry department. Their customer service is terrible. They refused to accept a return of a never worn item in the original packaging with the sales receipt purchased one week earlier. This was against their return policy. Both sales person Vinny (or Vinnie?) and the manager Grayson were nothing but arrogant. The same item was easily returned at another Saks with no questions asked.
i ordered a pair of jeans online, arrived in 3 days. ended up not fitting but easy return!!!
Great service and selection of finest goods with valet and self parking.
Awesome shopping day and it feel great being a Premier Customer since 2017.
Biggest department store in Beverly hills
;)
Great store that lives up to its name.
Fashion is the name of the game here.
Fine selection.
George Vreeland Hill
Come here all the time. Came here today to shop, didn't find anything I was looking for. Wanted to validate parking and Jay told me that with purchase only. then he told me that it's my problem for not buying anything and still need to pay for parking. Then he said that he doesn't have a validator. Called the manager Favio and he was not able to help me out either. Horrible customer service and no longer validates parking. Does not value repeat customers.
Excellent selection of designer items but service was awful. On numerous occasions I was ignored by sales associates. I suspect they assumed I wouldn't purchase anything since I wore leggings and an old college sweater. This kind of discrimination is annoying and flat out disrespectful. I reluctantly purchased a designer hand bag and shoes. If the deals hadnt been so good, I would have rather not give them my business. They should really practice better customer service here. I recommend anyone going to dress well or they wont be helped.
I called the store with the provided number on the website and it keeps reaching the Saks club extension. The person picked up the phone was very rude to me as I explained to her how I needed to reach the handbags department. I overheard her over the phone saying "oh my god" and I felt very disrespected.
My go to store. Can always find what I am looking for and Jay always takes great care of my husband. I have given up on Neimans and Barneys and shop almost exclusively at Saks Beverly Hills.
Like every other Saks. High end items with good service
If I could give this place -1 star I would. My family and I went to look for prom dresses for me and the minute we walked in they treated us like peasants because we weren t like the other customers dressed in Gucci or Louis Vuitton. The funny thing is my mom can defiantly afford to shop there. Just because we weren t dressed up, no one wanted to help us or guide us to the dresses. Also when we were walking out of the store one of the workers followed us out because we hadn t purchased anything and assumed we stole something. I wouldn t go to this place if you don t want to be treated like a peasant. You shouldn t have to look a certain way to shop somewhere in Beverly Hills. Just a bunch of rich freaks.
Lorraine and Adrian in fragrances are absolutely fantastic.....real top drawer
Wonderful and extensive selection of clothing, shoes, cosmetics, purses, etc. Terrific sales associates. Pricey but worth it for quality and design.
What is to say. One of the finest department stores in the US. Saks was a neighbor of mine on 5th Ave in NYC, and glad to have it nearby here in Beverly Hills.
Lisa is amazing...My wife and I love shopping here and had assistance with our purchases today. She has great energy and creativity. Lisa took time with us as we selected our gifts and offered ideas. Thanks Saks and Lisa
A top retail experience for any of your fashion needs
Very very unprofessional cashiers. A manager gave me attitude when I was trying to use my store credit. No "hello" and "thank you" is one thing, but grabbing clothes out of my hand with attitude and paying with store credit gave me a rolled eyes look. The store wasn't even busy that time and no body was in line. First you just grabbed stuff from my hand with zero greeting, okay, and gave me the wrong total for my items, I politely pointed out the error and you just got extra mad, then paying with my store credit only took you extra 5 second, no need the rolled eyes look. When you finished, you literately just slide the clothes to me with no word, and continued your conversation with your co-workers.
No one immediately welcomed me or greet me when I walked into the store. As you walk in, it s overwhelming. You don t know which direction to turn, designer products literally everywhere you turn. I saw a deal online that I wanted to check out in person. I m glad I decided to see in person because online the item was totally different. A Gucci purse was one price online but the picture was of a completely different purse. I still ended up purchasing something, because I had planned to purchase a Gucci bag very soon anyway within a month or two. Sheila, was very nice. She understood what I came there for and assist me in figuring out what I truly invisioned. Very nice lady. Three stars cause as I stated no one greet me as I walk through to give me that welcome feel .
Jennifer was amazing as my mom and I were shopping for handbags! She helped us choose the best one and was very patient taking out different handbags to choose from.
Chantal on the 2nd Floor in the Akris section is absolutely the best!!!!
You website sent me wrong product. I sent you email 2week ago. But I received no reply. Your service man just tell me go to the local store to change. It's not my wrong!! Why should I waste my time and gasoline. Why? I'll go to ins and facebook, google map ,Anywhere tell everyone your website is just a garbage! Your store is trash. Your service man so bad.
Great selection of clothes and shoes!! Great customer service!! Very helpful and understanding!! Especially Michael! 5/5
Outstanding Employees, Fabulous Shoes and Clothing .
