Rutland Regional Medical Center Review

I had to have my dad transported here. The staff was very friendly and professional!

Terrible hospital they treat certain people like animals. I have seen some extremely unprofessional things happen there that should not happen to any person whether rich poor white or black. They don't care about patients its all about $$$ that's it nothing more than a business. I'd give 0 stars but google won't allow it. Avoid this place if at all possible go to Fletcher Allen or Dartmouth it is a wiser choice over these jokers. It doesn't matter why you need help its supposed to be about needing help and they will profile certain people as bad as the LAPD does. Serious violation of patient rights as they have a room directly near intake where all supposedly confidential information can be clearly heard. Stay away from them unless its absolutely life threatening and you can't afford an hour ride to Dartmouth unless you don't mind your privacy violated and identity stolen.

They we're very nice and managed my problems good and they didn't look at me like I was dumb.

I loved Rutland and I loved RRMC. Thanks for having me.

The fifth floor palliative care team at RRMC provided the kind of care for my brother "Joe" (Robert J. Albert) that I would wish for any patient at the end of life. The 30 -40 staff members (RNs,LNAs, housekeeping, engineering, physicians, musician, nutritionists, etc) who served Joe with such respect, patience,dignity and Heart in his final weeks of life were, for me, all models of exceptionally proactive, professional, effective, and caring providers. Having been a Community Care Associate Health Care (Gerontology) provider for 40 + yrs, I can say that never have I seen such excellence as I witnessed on your fifth floor. I ask only one thing; that is that you send your staff leaders far and wide to share your methods, your ethics, your genuine joy as you serve patients in your care. Your 'fifth floor' staff are simply amazing and inspiring.
Thank You.

Joe's brother,
Peter

I had heard it wasn't very good but Rosemary and I came out very impressed.

From pre-operation phone calls to getting loaded in the car to go home the surgeon, surgical team and the volunteers were welcoming, reassuring and professional during my husband's shoulder operation. Thank-you .

Wish I could give more stars. Excellent, awesome, top notch emergency room. My doc and RN were both amazing. There 2 day ago for bike injury. Not my first time there, always great.

This happened about 3-4 years ago - but I still hear horror stories about the hospital so I wanted to tell my story. I am a cancer survivor with major complications and ended up going to the ER after having a surgery in Philadelphia PA. I told them the surgery that was performed (only 3 places on the east coast due to the rarity and complexity) would show what looked to be a blockage in my stomach. I knew that typically they put a tube through your nose into your stomach when you have a blockage and knew I didn't need one. They still insisted on putting a feeding tube in my nose and having me swallow it down until it got into my stomach. I had prescription pain medications which I had been on for several years. I had a team of doctors (oncology, pain management, surgeons etc.) at University of Pennsylvania Hospital and Jefferson Hospital in Philadelphia's (both in the top 10 in the nation) that did medication and pain reviews every few months which I told the Dr.. The only doctor I spoke with said that I should try and stop my pain medications and they would be removing the tube shortly and I'd be discharged. They do not listen to the patient. They could have at least made a phone call to my PCP (out of state) or the hospitals where I was treated to find out more information. After 3 hours of waiting for someone to discharge me, I removed my own stomach tube, disconnnected my IV, disconnected, monitors, and walked out. I wouldn't even go there for a band aid because even that in the ER it would take about 3 hours. I'd rather go to a Veterinarian than this hospital.

just got a call from pulmonary rehab, been waiting for 2 years to get in, I was told today that I turned them down last march, They never called me and I was told well it was in your file, obviously it was a mistake. That pulmonary unit has some problems that they need to get straightened out.

Horrible customer service, they don't care about they patient just the money in their pockets. Had to pay $500 to sit in the waiting room for 15min, called to confirm that's what the charge was from and they confirmed it was. I spoke with multiple staff about disputing that charge or lowering it, they wouldn't budge a dollar or seemed to care at all just old me "it is what it is". I would of just sat outside if that was the case.. I would advise anyone to go anywhere else. Rutland Reginald is a scam.

So my daughter in law was just in the ER and it took 4 hours to be seen. Totally inept hospital. Guessing at diagnosis and no regard for medical history or recent seizure activity. They ignored orders from her neurologist to schedule an MRI and EEG. Staff was rude and clueless. This isn't the only negative experience at this hospital. Professionalism isn't their strong suit. Avoid this place unless you want to waste your time, money and remain without help. Anything that isn't obvious they will make some diagnosis up and push you out the door. They do not care about the people they serve. I cannot believe this place is still operating.

Omg these ppl will let you die same as burlingtons fletcher allen so sad , also all thay want to do is give u vicoden oxycontin lol and all I had was a sun burn its no wonder the whole city of rutland is under seige over taken by drugs !

damn joke all they want to do is drug you and they wasted 5 minutes of my time to tranfure me to the icu they tranfure me back to the main desk and back again they make it so diffucalt to call

I had a routine procedure here in gastroenterology and was not impressed with the thoroughness nor friendliness of the prep nurses, and certainly not with the doctor, who made me feel uncomfortable that I was there at all.

I have concerns that some of the doctors are not trauma-informed. The staff is very friendly and knowledgeable, however. Medicare as an insurer may be an issue - beware.

Wife fell and cut her chin and nose. She was released from er still bleeding and no first aid was offered. I was there a month ago and had to literally remove ekg leads and electrodes myself. DEPLORABLE AND UNACCEPTABLE!

Awesome customer service! When my friend arrived at the specified time for a cardiac procedure no one was in the check in area. We then went upstairs to the ambulatory surgical unit, thinking that was the appropriate area.
We were assisted by Sondra, who called around then personally walked us back downstairs to make sure we were in the right place. She was concerned and apologetic that we had been instructed by the doctor to arrive beforet check-in staff.
Sondra went above and beyond her duty to assist and reassure us. She also assured us that she would contact the doctor's office to prevent them from sending other patients in before the check-in area opens and make sure they tell patients exactly where to go for special procedures.
The receptionist and nurses in the procedure area were also extremely caring and kind. They made sure my friend was calm and comfortable. Overall, everyone we encountered showed great compassion and concern.

Couldnt be happier! Fast,friendly and effective staff. Very professional

Very professional staff. Boyfriend came in with a shoulder injury. Got him in and out really fast.

We are on vacation and I took my husband to the emergency room - he was admitted and is getting excellent care. I can't say enough good things about the staff here, including the doctors - Dr Hartmann in emergency, Dr Meyers who admitted him and sees him in the evenings, and Dr Bates who has been here during the day. Excellent, caring, compassionate. The nurses and all the assistants have been wonderful.

I have experienced great quality of care and exceptional customer service every time I have come in contact with this hospital.

I agree that the docs and staff at the hospital and offices who bill through the hospital are great. Very professional and caring. However, the same can't be said for the billing department. They are all listed on my insurance web site as "in- network", but, in fact, do not accept the agreed pricing of the policy. They will do the paper work to bill insurance, which is not "accepting" the insurance, but then balance bill for the difference, even though my policy has a designated copay which they refuse to honor. I've gone round and round with them and gotten no where. This isn't their problem, it's the insurance company's. I've stated that I will only pay the co pay for the policy and nothing more as per the insurance company rep. I am now getting threatening collection calls for the balance remaining after I've paid the copay. Be sure to consult with your insurance company thoroughly before choosing a doc in this system. Just because RRMC and docs are listed as "in- network" doesn't mean they will get "in-network" pricing when is comes time to pay the bill. You might be paying through the nose for your "insured" "in-network" care.

A little slow but all around a friendly courteous hospital. The cafe is cheap priced and healthy fast food service.

Dr. Gregory, and his nurse were fabulous. They had me in and out of the building within 35 minutes and answered every question I had. Hats off to their team!

Came in with my dad at 11pm because he was having some serious pains in his ribs. From the moment we walked in we were serviced quick and by 2 am had a complete diagnosis after performing a EKG. Very nice staff and excellent service. good thing too because the nearest hospital after Rutland is 2 hrs away

This place always drops the ball, don't get me wrong there are some really good hard working doctors and nurses, but they take forever to drain your insurance and my father has had very bad experiences here. Father left with staph infection before, sent home 3 times in a week when Lyme disease was attacking his nervous system "we don't see anything wrong you can go home" as he had bell's palsy.

When the hospital rooms started to fill up , they urged me to get out asap, no more "nice". After they gave me and discharged me with four different diuretics, I felt ill and drove to UVM Emergency Department to see what was happening to me.
I passed out behind the wheel, thankfully I made it. The nurses in UVM could not believe that I was given all those diuretics.
Another time, my husband came to the ER with severely bleeding nose and bled all over his clothes. When I asked the ER nurse to please give him a clean hospital gown, he refused with some nasty response.
There were other very bad incidents. I will never go back there again!

About a week after having a seizure, I ended up in the ER with a 103.9 degree fever and was made to wait in the waiting room for about 4 hours and when I got in the room I was basically ignored and not told what was going on. Then about a month later was ordered an EEG and never got the results of it until I asked. They said it was abnormal but the results were never sent to the ordering neurologist in Burlington because the radiologist didn't check to see if the Neurologist was in the system at rrmc. I'm still waiting for results and very frustrated.

Visited the lab to have blood drawn for possible kidney donation and was told they did not accept blood draw kits (I was given a blood draw kit from Life Link the national organ donation organization). This was after I was told that it would be accepted by the lab over the phone. Being cavalier with the lives of sick invalids, not a good look for a hospital. Especially when it concerns a 19 year old girl with lifelong kidney disease on dialysis twice a week. But rules are rules I guess