4 years ago
I seriously hope the medical staff isn't as worthl...
I seriously hope the medical staff isn't as worthless as the support staff. I've tried for like six weeks to make an appointment for pain relating to a car accident but in the words of Chris Brown... I can't even get in.
First, good luck getting hold of anyone to schedule anything. The one lady that new patients need to talk to works MAYBE 20 hours a week at best, and none of them are on Friday.
Second, they can't seem to grasp that some of the insurance companies they work with allow self-referral, meaning that since I was receiving treatment from another pain management doctor while working in another state, I don't have to find and enroll in primary care here just to then get another referral for continued care.
Third, if you're somehow able to catch the great white buffalo of a care coordinator actually at her job and doing it, she'll need records sent from your previous provider. In my case, I've had those faxed over three separate times, over the course of like six weeks, with delivery confirmation each time, and my contact info firmly affixed to the cover page. I don't know how many miles it is from the printer/fax to the care coordinator's desk, but those records just never quite seem to survive the trek.
I've been here almost 2 months trying to be seen, I probably should have taken it as a sign a month ago to look elsewhere, but maybe I'm as slow of a learner as they are. Good luck to everyone else though.