Royal Parking Inc. Reviews

CHECK YOUR VEHICLE ALL THE WAY AROUND BEFORE TAKING POSSESSION FROM THE VALET!!!

Had my car valet parked by Royal Parking at Vidrio in downtown Raleigh. Noticed this odd dent at the upper corner of the trunk the next morning (drove from the restaurant directly home & nowhere else the night before).

Went back IMMEDIATELY upon noticing the damage. They stated they re not responsible once the customer takes possession of the vehicle.

I spoke to Terrill (Royal Parking s representative) about the situation. He said the car was parked in the open lot near Mirage night club and that there are video cameras on the lot. He said it would take about a week but he would get with the owner, review the video footage and get back with me.

A week went by.. heard NOTHING from Terrill. I called and he said they were still working on it. Another week went by.. heard NOTHING. Called Terrill.. said they were having difficulty obtaining the video.

Waited another week.. heard nothing.. tried calling Terrill several times.. no answer.. no response.

It is bad enough that section of Raleigh has few good restaurant options but to make matters worse, both Sullivan s & Vidrio contract Royal Parking for their valet parking service.

This was an expensive lesson for me. From now on, I will be much more critical IF I ever use a valet service & will absolutely avoid Royal Parking when going downtown.

Dylan provided excellent customer service. I will definitely use Royal Parking in the future.

Royal parking, specifically Brock, went above and beyond to accommodate us throughout every step of the way. A slight hiccup in which some damage occurred and he personally took care of Right away. We were very pleased with his company and services. Highly recommend! Thanks Brock!

Definitely five star valet service. I used Royal parking to service a private event at my home in Raleigh.Their valet attendants were on time, very polite and professional. Thank you again guys!

If I could give them 6 stars I would. I have experienced many valet companies - business related and personal. With Royal Parking, I am impressed. Everyone has a smile on their faces, even in the drowning rain. I could tell they work for customer service, not just for a pay check, which is hard to find nowadays. My passenger was a CEO of a large (undisclosed) company and he was impressed. That is saying a lot coming from a person that is hard to please.

As far as the other post below, I'm not quite sure where she is coming from. I have met Brock and he is by far rude or defiant. Perhaps, Royal Parking should not take claim of something that was not their fault?? I know a couple people that have tried to claim an "accident" and wasn't the other company's fault at all.

Was really impressed by service last night at Crab Tree, not often that a valet, or anyone for that matter is so professional and friendly. If all your valets are as professional and kind as him, you are doing something right that few too many other businesses don't do. Keep up the professional service.

I hired Royal Parking to provide valet parking for my daughter s wedding in Raleigh North Carolina. They were lifesavers! The other valet parking company that I hired canceled on me last minute so I called Royal parking and spoke with the owner. He made me feel at ease and told me he would be able to put together a crew last minute. The valet guys arrived on time, looked sharp and did a fantastic job. If you have an event that requires valet parking, I would suggest calling these guys.

Royal Parking provided me with excellent service! I will definitely be using them again!

Use Royal Parking recently for a private event and it went off without a hitch! Very professional and courteous staff. Our event guests were very pleased.

Royal Parking provided flawless service for our event! Highly Recommend