Riverbend community mental health Reviews

Audrey is excellent and could not have found a better match for my son. She is professional in every possible way. Would highly recommend her.

I went to counseling once. I set up second appointment which, when I showed up had been cancelled without them calling me.
Then I got a bill for $245. I was told it was $25 copay each visit, insurance covers the rest. I called and they informed me of the error. Today, I got a bill for $300...
I ve called on numerous occasions to set up another appointment and I never get a call back.
Very disappointing experience.

If it were possible to give this place zero stars I would. They don t get back to you ever. You always have to chase them down and leave message after message. Don t think they will ever call you back though. Also, they make appointments and break them same day but don t tell you until you ve shown up. Horrible place to go to if you are looking for actual help.

If I could give a NEGATIVE TEN I would! I think Governor Sununu should get involved with the mental health system and do something in New Hampshire. Riverbend is the only place every one refers you to and they are NOT interested in actually helping patients. If you have an emergency they DO NOTHING. They confirm appointments the day before and then cancel them without every telling you, not just once or twice, several times in only a few months! They treat each and every patient like the are druggies, they don't listen to patients and never actually treat ANYONE. Literally the WORST case scenario for anyone who might be suicidal because they would rather see you jump off a cliff or put a bullet in your head than help you. It is time they start actually looking at the SCIENCE behind someone problems and do some blood and urine work to see if there are hormonal deficiencies and stop trying to throw SSRI and other mind numbing drugs at people without actually looking into the chemical and physical reason their symptoms or illness. There are simple blood and urine tests that can pinpoint why things are off and NO ONE does them. The entire metal health system in New Hampshire is a nightmare! Watch the documentary "GOD KNOWS WHERE I AM". Furthermore, ADHD is a very common cause of anxiety and depression that they REFUSE to acknowledge. The person in charge of my kids case was more concerned about her own ego than actually helping my child. Not a good attitude when you are SUPPOSED to be helping people. Your oath is "TO DO NO HARM" and yet...that's all you do.

After going through a lot lately, I tried getting an appointment set up for a family member. I was transferred twice to a wrong number. Finally, a gentlemen began taking information and I could barely understand him taking in such a soft spoken voice. After 30 minutes of trying to get help for a family member in need, he deemed my family member was in no immediate position for help. I explained everything and still he denied. Unbelievable. Never bother yourself with Riverbend. They don't bother themselves with people in mental crisis.

I lost my insurance because Riverbend failed to send paperwork to the state when requested. I attempted to address this twice with my case manager and once with their benefits coordinator, and received no help. received a bill and, when I asked about it, was told there was an issue with their billing system. Trusting my case manager (like an idiot) I went to several more appointments at her insistence. I received another bill two months later and, when I asked about it, was told their billing system was having issues.
Well, it must be working now, because I'm told the $1500 bill I received is accurate because I didn't have insurance at the time. Insurance I lost because of their incompetence and tried to get back.
Riverbend is a great place to go if you want a bunch of incompetent morons to screw you over. Otherwise, steer clear.

Ive watched my sister in-laws boyfriend consistently go without his meds because these people constantly cancel appointments and make him go a month to 2 months without his meds so he ends up hospitalized. This place is absolutely useless.

These people use the mentally ill for their money. They only exist to help themselves to your bank account. All inexperienced, obese, non caring staff.
Wanted me to see a caseworker once a week that was useless for 437 dollars out of pocket every week as your insurance doesn't cover caseworker fees. Was told I would have to wait 3 to 4 months for actual therapy. Stay Away!!!

DONT ADVERTISE WHAT YOU CANT PROVIDE! I CAME TO PREVENT A PROBLEM.. .BUT IM JUST A NUMBER,A STATISTIC...REMEMBER THE FACE...ITS ON YOU!!! THERES NO HELP ANYWHERE YOU DAMN WELL COULD OF HELPED ME HOW DO U KNOW I DIDNT LIE ABOUT IT ALL CAUSE IM SCARED? It's on you !