I have had the pleasure of working with Ripen eCommerce for my online store. Their team is amazing and helped me achieve my goals. The support they provide is second to none. I highly recommend them to anyone looking for eCommerce solutions.
I had a great experience working with Ripen eCommerce. Their team was knowledgeable, responsive, and provided excellent solutions. They helped me navigate the complexities of eCommerce and achieve my business goals. I highly recommend them.
I recently used Ripen eCommerce to revamp my online store and I couldn't be happier with the results. They understood my vision and executed it flawlessly. The team is talented, responsive, and dedicated to delivering the best solutions. I highly recommend them.
Ripen eCommerce is a great company to work with. Their team is knowledgeable, experienced, and professional. They helped me set up my online store and provided excellent support throughout the process. I highly recommend them for anyone looking to grow their eCommerce business.
I had a wonderful experience working with them. The team was very helpful and responsive. They provided me with valuable insights to improve my online store. I am extremely satisfied with their service and would definitely work with them again.
Working with Ripen eCommerce was a breeze. They understood my requirements and delivered a top-notch solution that exceeded my expectations. I am extremely satisfied with their service and would definitely recommend them to others.
⭐⭐⭐⭐⭐ Ripen eCommerce did an amazing job with my online store. They were quick to respond to any issues that arose and provided excellent solutions. I am very happy with their service and highly recommend them.
Ripen eCommerce exceeded my expectations in every way. Their team impressed me with their expertise, professionalism, and commitment to delivering high-quality solutions. I am very happy with the results and would recommend them without hesitation.
I have been a customer of Ripen eCommerce for several years now and they have consistently provided top-notch service. Their team is knowledgeable and always willing to go the extra mile to ensure customer satisfaction. I highly recommend them to anyone in need of eCommerce solutions.
👍 Highly recommend Ripen eCommerce! They provided excellent service and support throughout the entire process. Their team is friendly, knowledgeable, and always ready to help. I am extremely pleased with the results and will continue to work with them in the future.
I recently worked with Ripen eCommerce to improve my online store's performance. The team was fantastic, providing valuable insights and implementing effective strategies. I am extremely satisfied with their service and would highly recommend them.
Ripen eCommerce has been instrumental in driving revenue growth for my online store. Their expert team helped me optimize my site, resulting in increased sales. I highly recommend their services to anyone looking to take their eCommerce business to the next level.
Update 9/2:
Their COO reached out and explained that my experience was a one-off incident. The unresponsive account manager is not longer with their firm. Although I'm not working with them at this point, you may have a different experience.
Original post:
I reached out to a number of eCommerce agencies in Chicago and New York/New Jersey area, in an effort to hire someone to build my new eCommerce brand. Unfortunately Ripen is the only one that gave me such a bad experience even before we start talking. Perhaps their business is doing so well that they do not care to even hear about new business opportunity.
Here is a timeline of what happened, so you can decide for yourself if you want to work with a team that deals with their (potential) customers so negligently:
8/10 - I sent an inquiry and an account manager reached out to me suggesting a meeting. Instead of suggesting specific time, he asks me to go on Pipedrive to book time with him. Well, Pipedrive requires a login. You can sign up for a free trial and get follow-up sales calls from Pipedrive (which is what I did). All those effort to just "see his availability".
8/10 later - Since Pipedrive didn't work out for me, I sent an email asking what time works for him to meet. No response.
8/11 - Followed up with an email asking if he can chat in the morning. No response.
In the meanwhile: tried to call the number they listed on website. No pick up.
8/11 - Giving them the benefit of doubt, I tried to work Pipedrive again.Turns out that if I access via mobile instead of desktop, I can see his availability without needing to login. I booked 1:30-2:00 pm which shows available on his calendar
8/11 later - meeting was re-scheduled to 8/12. Fine, maybe it was too short of a notice.
8/12 - Seven minutes before the meeting, it is rescheduled again to 8/13 without explanation.
At this point, all communication has been automated reschedule notice. No apology, no personal response, no explanation.
If you are a business owner and this kind of culture and attitude is what you look for in your agency partner, Ripen is an excellent choice for you. Otherwise there are plenty of other professional agencies in the market.
Top-notch facility offering nothing but the best ecommerce solutions! Highly recommended!
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