Richmond Hill Hydro Review

Had a 5 hour power outage on the weekend, loss of peak business no compensation, even though paid every bill on time. Very poor by Alectra Utilities

Did panel upgrade and called them for reconnection. It took them over 6 hours to show up and put back meter. Nonsense, they have one crew for 3 cities( Markham, Richmond Hill, Vaughan)

garbage company customer service hang up my phone, wish i can give them zero star

Moving to new home few blocks away. On 4th call. Either they are untrained, not that bright or deliberately screwing with me.

Told Thornhill not in their service area.
Told they couldn't find new address (house is 12 yrs old)
Told they have no record of my previous calls

I WISH I could choose another provider. Now I will be forced to waste another hour & 30 days waiting for pre-auth payment plan to work.

Just garbage.

Absolutely the worst utility company to work with. Sent a water bill over $2000.00 and my normal water bill is 150 per month. I called for an adjustment and they replied I don't qualify for it because the leak was from tap and not toilet. What's the difference, it's almost 2500 percent of my normal bill so it can't be my fault for over use.

worst customer service anywhere - an hour on hold every time you call and get no results so you likely have to call back absolutely disgusting!!!!!!!!!!!!!

Powerstream Energy is a poorly run company. Customer service is nonexistent. It's quite obvious from other reviews that it's not just me.

What a greedy garbage company. Their customer service hung up my call abruptly. Moreover, when I asked for an utilities reference letter, they are charging me $15 after 10+ years of customer history. I wish I give them zero or minus star.

SCAM and garbage customer service. Agents hang up their phone as soon as you start talking about inflated price on your bill. Alectra utilities started to charge me double with the same consumption of electricity. When I asked them why they said that is how much you consume . Liers. I consume the same amount from month to month. What they do is extortion. You have no choice you have to pay the amount they want

Worst company to deal with. Won't get simple requests correct and penalize the customers for their own mess and issues.

I give this 2 star review because ofa couple things. First off, I'm provided power. Secondly
It rarely goes out and when it does it's fixed quickly. That saves it from a 1* rating.
However. The inibility to speak to a human being after 430 is completely unacceptable. I came home to a letter that required immediate attention. But like most people I am not home work from well past then. I have done everything on my part to rectify the problem however I cannot contact a single human being to confirm everything is on the up-and-up. Would it be so hard to employ a couple staff to answer after hours billing calls. It seems very strange to leave people in limbo

What a joke of a company. They disconnected service for $279 overdue bill. Are you serious?? Toronto Hydro would never do that. We will address with local government. What a sad pathetic company.

Sick and tired of harassing phone calls. Made arrangements and 11 calls in less than 24 hours. Worst utility company ever.

My House had flickering lights since I moved into a new house in July. After a few failed appliance / Electronics - ALECTRA the Power company confirmed my house WAS NOT GROUNDED PROPERLY. Looks like Platinum Electric and Great Gulf Homes failed to provided a properly grounded house and after a failed attempt to fix it - they are saying its something they WONT FIX. See photo from the utility company's third test.

Anyone else have these issues with GREAT GULF PM me!
See the video from Alectra after the third time the builder and Platinum tried to fix the problem:

Alectra was very responsive and came 3 time in 24 hrs!!!!

If I can give them a ZERO...no not even a Zero.. A MINUS Zero for there horrible customer service, I would give them that. My family and friends have been a customer of Alectra Utilities for 13+ years and didn't have a problem until recently. The sent a notice saying we didn't pay last month when we did. I call the company just to find out that when we switch the person's name in charge of the bills they have been taking our money for the past 7months in the old account but DID NOT say anything or even send us a notice that maybe....you haven't paid for the past 7months?. I called 3-4 times and every person that I called to fix the issues right sounds annoyed and don't even want to comprehend what the customer says. I ask why they didn't send a notice of that and they said they did. So you are telling me that you could send the bill payment to me every month but can't send a notice?. They say that it is postal service fault and my fault? WHAT. Postal service screw up 7months? I don't think so. All they had to do was transfer the amount of payments made to the old acct number to the new but they say you need to call bank investigation line which I did and bank says why don't they just transfer the money instead of wasting everyone's time?. Horrible horrible service. I am complete shock with Alectra.

Just horrible customer service. After being put on a hold for over 30 minutes the calls gets disconnected often. They also have an absolute joke of an automated system. Been their customer for years and have been very unsatisfied with their services and customer service for many years now. Will try to look at other options to avoid dealing with this company. There are no zero stars rating cause I would've given them that. What a rip off of a company.

Super slow at restoring power outages. Bad sevice -rep

Mis-quoting and overpriced.

I have had many splitting services in Toronto. Karma as well as Provident, while they are all expensive, Alectra (Powerstream) is by far the worst. I have had my HVAC off for the entire month of October, and somehow I still have $33 on my bill just for that. I have a small 1 bedroom Apt and my utilities have been around $115-$130 per month, and I am not even working from home.

I lived in a two bedroom apt with two thermostats for 1.5 years, and our electricity bill was never over $100.

I will be contacting the better business business bureau.

Have contacted them twice regarding burnt out Street lights but nothing has been done. Poor service to say the least

Performed a number of RCMs here with a great group of people!

Greedy company. They had no heart to solve the huge bill against 94 years old guy. Shame on this heartless company!

On 8Sep2020 I was ar Walmart at Hwy 400 and Major Mackenzie store, many witnessed a couple of power fluctuations, would need to know if alectra was responsible for the it or was it Walmart? This is important since many of us including me find equipment and bulbs in our homes being blown since last 1-2 months. In that case I have 2 questions.
1. Is there any regulatory authority watching this, or are they running department in on autopilot and staying home due to covid ?
2. If this is true Alectra needs to notify so affected can claim from property insurance.
Expecting a reply. Thanks
I would encourage others to report as txt if they are affected as well

Worst customer service ever!
Terrible call center agents, wait time is outrageous at any given time of the day!
Complete waste of time and not helpful at all.