Fatal, a service of the worst that any customer can have. I called to have a problem solved, but they hung me up to 6 times. Some scoundrels, that's not how a customer is treated, I don't recommend their services at all. I was attended by a girl who didn't even want to tell me her name, embarrassing.
A hoax, after more than 10 years with them, they plug in an insurance and delay and make it difficult to cancel with the insurer. A work ethic zero Jonathan. Super disappointed and keep losing time to fix it ...
What an excellent company to work with. Professional from start to finish
I called to open a birth due to a breakdown and after three emails asking for the status of it, and three weeks later (given that there was a water leak), I have not received information that it does not enter the policy, and instead the repairman has reported it to the real estate agency without me knowing anything about it.
Absolutely bad communication from the company, I plan to change company when the policy expires!
Bad management I did not know about this company, as a result of a missed call, I looked for what it was about and ... They call me and then send me an email, in this case, a certain Eric F., claiming a collection of a policy that I had with MAPFRE, which expired this month, but that I completed, managed and documented, both by phone and in person at the DIRECT office of Mapfre, with ALL the requested documents, in August !! Please, check the data and current situation of the state, with whom it corresponds, before starting to claim something, which in this case, and also with the affirmation and direct corroboration of Mapfre, does not correspond to me. Since all the management for the cancellation and cancellation of the policy, I made it effective, with a longer period of time than required and with all the required documentation. I trust correct the error.
Caution: I called to cancel a motorcycle insurance for more than 1 month and they told me I had to send an email with my documentation so that there is evidence and so I do not activate the renewal.
They told me that it was within a period so there was no problem, I called to make sure and I sent 2 mails and they confirmed that there was no problem, what's my surprise? That today I received the receipt, trick and over Miss R.B, I try to cheat at first telling me that if I had said it but had not sent the documentation. When I tell him I have the mail in front of my face he says ok if maybe.
All this headache to terminate insurance means that I do not want to contract any more with this company.
The worst telephone attention they have given me in my life. I did not know the company and after 5min in contact with them I would not recommend it to anyone.
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