3 years ago
Great food although the customer friendliness of t...
Great food although the customer friendliness of the staff could be a lot better. But I have been deposed. I went with a year-old who is allowed to eat for free, but was persuaded by the grumpy receptionist to take the summer action because it would be cheaper. This turned out not to be the case at all, and I know that there were more customers who paid too much that evening. I sent them a message and initially I received a friendly message back, the amount could be transferred. When that stayed away and I asked about it, I received an unfriendly message that I will only get a refund if I come to get it. Since I do not live in The Hague, that is very cumbersome for me. I explained this and then I get no answer. Great, then no more from me either. I would rather pay more to an honest company than a cheaper rate to this kind of unfair businessmen. Those two stars are because the food is delicious, otherwise very sad.