Do not take a navigation update, it costs a lot of money, and no up-to-date information, and Renault is hiding behind the maker of the maps, but advises you to download in mails.so you buy end of 2018 maps of early 2017, in a car of 2016 sad.
Dear people,
Three years ago I bought a brand new Renault Traffic for my company. The previous Renalt Traffic had a crack in the engine block after 10 years of loyal service and was due for replacement. Because I had good experiences with this car brand, I received a Renault from the Renault garage in Zwolle through my Bovag workshop. To be clear: my garage is in Emmen.
Now, after three years and less than 48,000 kilometers, the gearbox breaks. That is of course not good advertising for Renault, in fact it is an embarrassment. I asked for a leniency scheme because the warranty has expired.
In the conversation with Renault I was clearly told that the Renault car was delivered to me outside the Renault circuit of dealers in the Netherlands and that therefore my car is declared inadmissible for leniency. In other words, Renault is hiding behind delivery terms, while it is just a Renault car that has been delivered to me brand new. Now the gearbox breaks and they do not deliver at home. I think this is a gross scandal and very difficult to accept. For me at least in the future no Renault anymore ..
For clarity. I don't give any star, but you need to post at least 1 to post this. Hence
Sincerely
Eric van Gils from Ambacht van Gils
Information requested for a Renault
Kadjar but can not give it
And very unfriendly on the phone
In 2016 I bought a Renault Megane 1.2 bose from Segerink & Wolbers in Deveter. After a month of driving I noticed a somewhat shocking acceleration in combination with a 'rattling' sound. Back to Segerink & Wolbers where they indicated that they did not hear it and that he was driving like a charm. At the end of the warranty period of 6 months another turn done at Segerink & Wolbers. Again talked about the same issue, but was dismissed. Subsequently done the maintenance in Ede (where I live) at a Renault specialist (since there is no Renault garage in Ede). Mid 2018, when the car was just under 5 years old, the engine broke down. Cost new engine 4.000, -. Renault Netherlands indicated that it could not give compensation as the car had not been maintained at a Renault dealer in the last 2 years. Afterwards the problem with the engine was of course already known to Segerink & Wolbers, but of course they wanted to get rid of the car. Unfortunately a case afterwards, I had tackled this differently and not had to be sent away every time '. Too bad they so treat their customers. For me no more Renault.
Today I had a neat and tidy finish of my rattling distribution chain. Coulange arrangement.
I have imported a Twizy from abroad, and Renault says we no longer have a battery!
Huh how then?
WHAT A DRAMA BIN :-( -UPDATE-
Espace with 30,000 km as occasion bought since after 3 new Senic's no open roof was possible.
Car is more often at the dealer than I ride with it.
small overview
new vending machines fry - not yet good
new display for petrol meter, since after refueling it remains cheerful on empty, after 1.3 years has not yet been resolved :-(
car often brakes itself if you just pull up
replace media center screen
radio module replaced 2x since the first new in the garage did not come to life.
radio for model car far below par, my wife drives a new twingo and that is where the digital radio works excellently and also abroad. a little car that I drive now is too much to ask.
stabilizer rods
lock back door, but is not good often several times of and locked with use of this door
new nuk is that if you come to the car now the handbrake already let loose :-(
Roof has now been replaced for the second time as it suddenly did not want to close anymore.
this has now been resolved after full satisfaction.
will leave the rest of the list for what it is, this car will cost me much more free time than I love.
After a brake / blocking incident at 80 km per hour, car is now left by me at the dealer.
These are not jokes to experience with your family :-(
I have a Renault Grand Scenic 2009 with a built-in navigation system.
Since a few months ago, my navigation did not indicate any new roads and according to Renault dealer Amsterdam Sloterdijk I had to update the navigation.
To my surprise, there was no update CD available for my navigation anymore and according to Renault Netherlands, there is no longer an update available for my navigation. I now have a built-in navigation that I can hardly wear anymore and the only solution according to Renault Dutch is that I have to buy a new navigation.
That is ridiculous that they no longer have an update for a car from 2009 and I find it even more ridiculous that they do not want to replace that navigation (maybe with a little extra), but they only want to sell me a new navigation.
In others, if there is no solution, I think Renault is Dutch and they cannot trust cars either, and it has become a lesson for me to never buy a Renault again.
Misuse of personal data.
Received spam from Renault Dutch per paper mail (that is who Renault Nieuwendijk Amsterdam, where effective advertising was made, as guilty).
I do not know this party, I never did business with them, would never buy a Renault because I want a car that does not break. How they get my data / why they bother me is a mystery to me.
View request submitted to renault the Netherlands but never had a reaction. Next step is obviously authority personal data
Ik krijg via de website een All-in Renault Onderhoudsbeurt aangeboden voor 330 .
Op mijn (herhaaldelijk gestelde!) vraag wat daar dan onder valt, krijg ik geen antwoord.
Is dat inclusief dieselfilter? Luchtfilter? Interieurfilter?
Of ga ik straks op de rekening nog allerlei grappen aantreffen?
Zoals Filtertje dit-of-dat, ruitenwisservloeistof bijvullen. Etc.
Ze weigeren het vooraf te detailleren. Dat zal niet voor niets zijn.
Echt slecht en niet meer van deze tijd.
Update 23/6: zie antwoord van Renault. Als je daar kijkt zie je als verschil tussen een beurt van 175 en 330 alleen dat er meer gecontroleerd en nagekeken wordt.
Dat betekent dus (waarschijnlijk) dat er na afloop nog diverse dingen bijkomen: luchtfilter, brandstoffilter, etc.
Dat all-in is dan toch nog een verrassing?
Update 24 Oktober.
Ik stuurde 2 oktober een mail naar Klantenservice. Rappel op 13 Oktober.
Vandaag 24 Oktober nog steeds geen reactie.
Bestaat Renault nog wel, zo vraagt men zich af.
Renault Kadjar automatic transmission even with careful throttle giving away with a shock, sometimes even with slipping tires. Renault Netherlands knows the problem and says it is a product property. This is possible, of course, but a product characteristic is caused by choices in design and construction. This is therefore very clearly a design error. However, Renault does not want to do anything about the problem. Very poor customer service. And again a customer less .....
I drive since 2016 a Renault Zoe, now both fusee bulls and suspension arms replaced after only 47,000 Km. According to Renault NL this is normal and this can happen. I believe that this is far too fast.
having my car by Bochane ALmere to change some parts. Bochane said the part should be in on 21 Aug, but till now, they still get the parts from Renault and they can not give me a finishing date. Can not believe it is efficiency of Renault.
some update here. at beginning of reparing, the Renault dealer gave an offerte, they only mention the total cost. at the end, when I checked the bill, there is a cost for STATIEGELD, which I do not understand why I need to pay STATIEGELD for the part here. I have asked the dealer about it, but not get a real explaination. Anyway, I have paid it, do not expect any refund. Just to post this review for the people who may have the same issue on your renault, at least, make sure you are not paying for STATIEGELD.
Stam renault dealer no longer has a warehouse in the Utrecht area. As a renault driver you can no longer get a part or you have to travel the country with a broken car. Stam is not worth a renault dealer !! Maybe find another partner or DO NOT RENAULT MORE RIDING !!
I have very bad experiences with Renault. I drive since September 2015 in a Renault Clio and have since 2 weeks ago found that all annual maintenance (3 in total) to 60,000 km had to be free (was not told me when buying the car). Renault Autohaag Zeeuw Zoetermeer in 2016 249, - for the first maintenance turn to me. When I picked up my car I asked if this was not included in my contract. They always said "no" and then I paid. Subsequently, I did not have maintenance performed in 2017. Because I wanted to have another maintenance run this year, I have called Renault and I only 2 weeks ago found out that there are 3 servicing in my contract included. Fortunately, AutoHaag Zeeuw admitted their mistake and my 249, - back to me and promised me a free maintenance service while I am already at 73.000km. Last Friday, September 7, I went to Renault dealer AutoHaag Zeeuw for this service. There, when I picked up my car, I was surprised to find that I had to wait a bit longer because they had not seen that this turn would be at Renault's expense (while I had asked if this would be okay). as a result, the paperwork had to be done at the last minute.
Here I thought: how can this for god's sake and how seriously do you take complaints ...?
I have not yet stated that I should only offer a maintenance service that should have been carried out anyway if Renault AutoHaag Zeeuw had not made a mistake (I missed 2 servicing due to this error and now only received 1 reimbursement) and unjustly my 249, - is held for two years, is very thin. Renault only gives something back here that should have been mine, but nothing is done with the fact that something went wrong and I lost my money for 2 years.
Apart from the fact that the administration and communication of AutoHaag Zeeuw is very down to par, I think Renault customer relations (Robbert van Zutphen) is not proactive enough to look for a reasonable / realistic solution to satisfy their customer. but only the minimum does the hope that that is enough.
I have learned from the maintenance that my brake pads and brake discs have to be replaced. In order for me to be somewhat satisfied as a Renault customer, I would like to see this carried out for free by Renault to compensate for the disadvantage I suffered from the negligence of Renault.
And you still have the courage to send me a customer satisfaction survey in the name of your director. Well! Do something with it or else ... Shame on you Mr Jean Paul Renaux !!!
Innovative concept cars on DDW 2019 in "Klokgebouw", stripe-S Eindhoven
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