I want to thank all of the amazing employees at Shirley Ryan Ability Lab, Burr Ridge. The care from Laurie, at the front desk, to Julie, my husband s speech therapist is commendable. We Chicagoans are very lucky to have the number one rehab facility in the country. You ve been a comfort to both John and me during this very difficult time.
The staff are all very friendly, and ready to help in any way they can. At one point I needed a doctor's note and they were more than willing to write me one. In my therapy sessions or doctor appointments, everything was explained in a simple way that I was able to understand what was going on with my body and how I can improve it. Because of the determination I see from all the people whom have working with me - or are currently working with me - I highly recommend this place. I especially love the email, text, and/or phone call reminders about any upcoming appointments. My schedule can be a bit crazy at times, so those definitely come in handy.
I have been an outpatient in this emergency clinic just as an inpatient after a medical procedure on both my femurs. It is for an excellent explanation that it is viewed as the best recovery clinic in the country. Recovery was incredible from specialists to the Rehab specialist. I was shocked regarding how great the food was, in many medical clinics it is scarcely consumable. Nursing staff was incredible also, speedy to react and exceptionally kind. I additionally get outpatient care for torment the board (I experience the ill effects of constant agony from fibromyalgia) and I was unable to be more joyful with it. I likewise go for outpatient PT and again it is BEST in the country.
The best, kindest, attentive, and sympathetic staff I ve ever had help me.
I have been an outpatient in this hospital as well as an inpatient after surgery on both my femurs. It is for a very good reason that it is considered to be the best rehab hospital in the country. Rehab was great from therapists to the Rehab doctor. I was surprised as to how good the food was, in most hospitals it is barely edible. Nursing staff was great as well, quick to respond and very kind. I also get outpatient care for pain management (I suffer from chronic pain from fibromyalgia) and I could not be happier with it. I also go for outpatient PT and again it is BEST in the country.
I received care at SRAL in 2018 for a stoke suffered at the age of 45. The care I received there is the main reason that I recovered to the extent I did. The therapist and nurses there are top notch and result-minded. I was there 2 weeks and I had about 35 sessions (physical, speech, occupational). It is not a vacation there, it is rehab. I think the damage that the stroke caused to me was less in comparison to some of the other patients there, and I was on the young side. They challenge you with compassion which is a tough needle to thread. The "vibe" there is good as well which is important when you arrive there after a traumatic experience.
I absolutely have loved the high quality medical care I have received at the Shirley Ryan AbilityLab but the only reason I give it 3 stars is because trying to get through to central scheduling is a nightmare. You never can get the same answer from two people there is no uniformity when speaking to the call center. And you are extremely likely to be hung up on while waiting to speak to someone, I have called over a dozen times this week and I have been hung up every single call. But if you can ever schedule an appointment the clinicians are wonderful and so is everyone in the building, its just the schedulers who boil my blood.
The overall experience was great. I was interested in inpatient therapy for my son, I didn't like the fact that the scheduling people are not informed about many characteristics to qualify for inpatient therapy, which would save lots of time and not only. I'm not sure we will do any therapy with them, as we already go somewhere else for weekly therapy and the insurance might not approve another location for therapy. The doctors, nurses and front staff, they are all very nice. The view is mesmerizing in and out
An amazing professional staff that assisted me in achieving my
PT and OT goals
My Physiatrist was also very professional and kind I have referred many friends to him as well
I posted prior about difficulties in getting through to the staff on the phone and not being able to get enough information from their website. They're response was to email asking for information and to call and leave a message. I emailed to the address they gave to me and called twice and left messages. Their email response said they would be back in touch within 72 hours. I haven't had any type of response. I won't be going to Shirley Ryan Ability Lab for any type of treatment. I'm canceling my appointment tomorrow. Their lack of professionalism tells me how I would be treated as a patient!
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