Regions Medical Center Reviews

Beautiful facility for visitors. Main Entrance staff was very friendly and provided a map with great directions to where I needed to go. Facility also has great signage internally to help visitors navigate.

1 ST Class facility. Staff is caring and very qualified. They will go the extra yard to make your stay successful and comfortable.
Doctors are very qualified and actively involved in your recovery They are VERY good at communicating the process and action!!!!
As good as a hospital can be .
Felt very comfortable with their caring and performance.
Rating 5 Stars!!!!

Wally

Left ER after 3 hours without being seen. Shame if you can not accept a patient after 3 hours and still called an EMERGENCY room.

My 91 year old mother was transported to Regions after a fall.The ER staff was great, stopped the bleeding from her broken nose (she was on blood thinners), and stabilized her neck (fracture in her vertebrae).
Took a while to see all the doctors on her team and get her moved to the ICU, but we were kept informed at all times. Almost 2 days in the ICU where she received great care, then on to a room in South 11. Well cared for and started some therapy. Now she's in Capital View transitional care center, located in the same facility. We made this decision specifically because it would be easy to get her readmitted to Regions if she suddenly went down hill. Nothing negative to say about the entire experience.
We have used valet parking everyday, both on the South side and West side entrance. It is very reasonably priced, especially for seniors 65 and older, who get a flat rate of $3 for all day. We've never had to wait more than 5 minutes to retrieve our car, I'd say 3 minutes is about average. Also, I would give 5 stars to the cafe on second floor who serves freshly made flat bread pizzas, wraps, and rice bowls to name a few. The food is prepared quickly and is outstanding. The prices are very reasonable and they also give a senior discount.******

Horrible wait times at the ER, don t come here if you have an actual emergency unless you plan on dying before you can get care. No variable staff or contingency to deal with peak times, that s management 101. There were two nurses doing the ER triage when I got there, and after people started piling up during rush hour there was still two nurses, while people were having to wait on their feet from lack of chairs. I got lucky to come in before peak time and still waited 4 hours to get an Xray and talk to a doctor about it. There was still a huge line when I left.

Awesome staff! Really helped an associate of mine recover from a serious condition. He was extremely rude to staff due to the heavy medication he was under but they remained professional and took good care of him. Kudos to all of them!! That was November 2014 and I won't ever forget them.

The Crypt Keeper that works at the loading dock is literally the rudest and most useless person i've ever met. Dude, i'm sorry i'm here to deliver packages to the hospital... I'm doing my job, so why don't you try to do yours? You have the looks and personality of Voldemort. You old, bald, miserable human being

Am 8 months pregnant
I understand there are guidelines that the hospital must abide by during this COVID-19 pandemic, however the lady geneive at the front desk was nothing but rude and nasty towards me, They don t care about you health or the pain your in. I was waiting for 4 plus hours. I wouldn t recommend going to this hospital unless if you wanna die there. Even the security guard told me that the only reason I came there was because my healthcare but, it s one of the worst hospitals ever. They don t care about your health or anything so don t go to this hospital cause trust me your going to regret it.

NOT ONLY ARE THE DOCTORS HERE ILLITERATE, ALMOST LOOSING MY SISTER'S BABY FROM A PERFECTLY HEALTHY PREGNANCY; BUT WHEN I WENT IN TO THE BURN UNIT AS A REFERRAL I WAS TOLD THAT THEY COULDN'T DO ANYTHING. THEY PUT IN THE WRONG BIRTHDAY AND THE INSURANCE REJECTED THE CLAIM EVENTUALLY THEY CLAIMED MY MONEY THROUGH COLLECTIONS... YOU'RE BETTER OFF AT A FREE CLINIC THAN THIS MESS OF A PLACE OR UNITED HOSPITAL.

Recently moved to the twin cities and had an unfortunate experience with my mother in the emergency department. Not only did we wait 4.5hrs with no reassessments, once we made it back to a room, the staff was doing everything they could to brush us off and rush us out. There was little communication throughout the process, and the staff violated HIPAA multiple times, speaking loudly about patients. I also got to witness them rolling a corpse down the hallway uncovered. I don t know if they assumed we were stupid enough to think the pale body with the gaping mouth was asleep, but I was appalled. Such little respect for the dead or the people having to witness such a sight. Will never bring anyone I care about back.

I cut my thumb off and they helped me more than I can ever repay back .nurses were nice and caring and doctors were top notch

My experience at regions hospital was horrible. I moved back to the Twin Cities and went there with head pain and what seemed to be left ear pain. I went to the ER and explained I had bad pain on the left side of my face. I did not know what it was. They looked in my ears and said I had an ear infection. I was then prescribed antibiotics, and sent home. Two day later I still had pain and started to get a rash and hives on my ear lobe. On top of that I noticed the left side of my face was not moving, and left eye was not blinking. I went to another clinic and they came to the conclusion I was suffering from a shingles out break, They told me I was misdiagnosed and I could possibly get bells palsy. She said luckily I came in right away and have a chance of recovering from it. I was then prescribed the right medication. A few months later I went to ER and had to get surgery. I was sent home after 2 days of hospitalization and had to come back as they did not drain out everything correctly. I had a fever that got up to 103 and they had to perform the surgery again. 7 Months after that I had same problem and in need of surgery again. They sent me to the Operating room looked at the area with a scope and sent me home. A few days later I was seen by the specialist and he operated on me that day. The ER at regions did not do a good job and I always had to make multiple trips regarding an issue. I think they should take the time and make sure they get it right the first time. On top of that there financial office was very rude to me as well. I made payment arrangements and i paid over the amount agreed on their temporary payment plan and they sent me to a collection. I was told that it is in their policy that I cannot pay over the payment arrangement amount on a temporary payment plan. After making some concerning phone calls, they pulled it from collections and agreed to setup a regular payment. Over all they just want to get people in and shove them out. Then get paid even if the problem is not fixed. I still have issues resulting from surgery, but am afraid to go to a hospital because of the expensive bills and the fact that they may not do the surgery correctly. That is my experience with this hospital I would not advise anyone to go to them. I use to love the hospital when it was Ramsey County Hospital. Now it seems like they are all about profit before helping. I wish I can give 0 stars for this rating.

Regions hospital worst hospital ever! Stay away. I wait 3 hours in the waiting room er. Very sick pneumonia. Bronchitis . I told them over over again very sick , they didnt even care. The man fat slob sitting at desk uncaring. When i the dr finally admitted me. I was immediately sent to intensive care unit. For bronchitis. From bad cold the dr said ur really sick. Well duh!! Worse hospital ever!

I have good and bad experience with Regions Hospital. They saved my mother's life, when my mom came in as a Jane doe from her accident. The nurses treated her as if my mom was their own mother. They took me in fast when I broke my ankle, took really good care of me. I get their busy, but nurse forgot to give my medication and numb my broken ankle before doctor tried to twist it back together. Ouch! That would've hurted if I hadn't mention to the doctor. I was treated as a human being, very good experience. But my horrible one time they claim not to have any room available and I was left out in the busy hall way unable to breath from bleach over inhale, foor over 5 hours and just gave oxygen tank and a pill and inhaler. I walked out after waiting 6 hours and as I was about to leave, they told me a room was empty the whole time. I lost it and checked myself out. But through and through, I would rather pick Regions Hospital rather than Saint John's in Maplewood.

My father in law was brought there by ambulance yesterday morning bc he had intense pain in his neck and passed out 3 times. He waited alllll day long to be told it's probably a pulled muscle and that his artery in his neck was 50-69% blocked but it's ok and he was sent home. After doing some research we found out it could cause him a stroke bc it means not enough blood is getting to his brain. So I pray to God he stays healthy after this. Do not recommend this hospital to anyone!

Do not go here and dont let an ambulance bring you here. The staff in ER dont care about you and their work is clearly rushed and sloppy. They also like yelling at patients who are going through severe blood loss.

While I can say the hospital is staffed by knowledgeable individuals, I cannot speak well of their quality of service. My wife suffers from severe depression and anxiety, but is not allowed to have someone with her while she is in the hospital. Tonight is the second time this has happened. The last time was in March and she was here for nearly a week by herself, only able to communicate by phone. It took several days to help her recover from that experience of being completely alone, stressed, depressed, several panic attacks, and feeling like her mental health needs were being ignored.
Now she is in the emergency room having multiple tests done and I'm again being told that she is not allowed to have anyone with her because "we can handle that." I promise, you can't handle it as well as someone who has been helping her through those issues for seven years. You are creating a mental health crisis. I'm going to have to clean up after you.
I wish I could say that you truly care about your patients, but that is clearly not the case. Shame on you.

I've never been to a patient at regions but they seem to enjoy calling me daily. Filing a complaint with the FTC since I'm on the Do not call registry.

Great place to work and receive care. Love this great big team.

My mother was not treated with respect. She was treated in a way of an animal. The nurses would not help her with transferring to different beds. She was struggling and even though there were five to seven nurses standing there, I still had to put down our belongings to help her move to the next bed. Also when i addressed the situation that they were not helping my mom the nurse Mary H in the Alpha section and we were particularly in room 7, she addressed to me that she runs the unit and I was not to basically speak up for my mother. Now mind you my mother does not speak English. And when I told her i would just like to be discharged she continued to harass me and watched every move i made instead of going to help clients being that they were "so busy" like they said and couldnt get my mothers results to us in a kindly manner. Lastly, they brought my mother her discharge papers and almost forgot to taje her IV needle out of her arm. Almost let her walk out of the hospital just like that. I do NOT recommend this hospital to anyone wanting to be treated with respect AS A HUMAN! I also do NOT recommend Mary H to anyone AT ALL, nor doctor hernandez or any doctor in the Alpha section of regions hospital in st paul MN. They DO NOT treat you with respect. I hope that Corp gets ahold of this and I hope that Mary H learns more respect for elder people and people in general. She should not be a doctor if she can not handle or treat people with respect, their lives are in her hands.

My experience at this hospital was awful and I know that the hospital won't care or address these complaints ever but I am posting it hoping that others can see this before they decide to come here for care. Came here and was totally disappointed. All the staffs were extremely rude. When they are in the room, the want to strictly talk to the patient. They felt they don't need to answer any concerns or questions the family may have. All the staffs continued moving along and do whatever that was ordered expecting the patient to be okay and go with the flow. If the patient question any of it, the staffs get extremely angry and will leave the room and stop doing what they were doing. They won't even explain why they were starting the patient on a med or why a MRI was ordered. They felt offended that the patient questioned his care so they leave the room and reported off to the other staffs/providers that the patient was noncompliance. If the family have any questions, it is reported off that the family was interfering with the patient's care. When the family and the patient voiced their concerns, the provider and charge nurse say sorry we will address the concerns and try to answer any questions the patient or family may have. 5 minutes later another staff comes into the room acting exactly the same again where "I don't need to answer any questions. You as the patient do as what I say." Nothing get change after several complaints. As a matter of fact, the poor patient is now labeled "noncompliance." No, the patient wasn't noncompliance. The patient will just like to know what is going on and why. Is that considered "noncompliance?" Don't come here unless you like to do as what you were told to do without asking any questions.

Extraordinary care by the best of the best doctors, nurses and aides.

My daughter had surgery there and it went fine but her aftercare was horrible. She tried telling them that something wasn't right and the nurses actually stood at the end of her bed told her to stop being a baby. Needless to say I got a little upset. But because I didn't want to make a bad situation worse. Because of them not listening to her she ended up going back into surgery and she had a blood clot that was restricting her airway removed. And ended up in SICU on a ventilator and in a medically induced coma. Will never use this hospital again

I've been here since 4pm and it's now almost 8pm. I would really hate to have an real emergency and had to wait this long... I just may not make it. Please do something about the long wait times since this is the ER and I just may give a star or two depending on the service I receive.

Regions your a wonderful hospital. They have the biggest heart. And for those who think that the doctors uneducated not their more educated then you ever know.

Dont complain about regions when you prop your legs on chair and laying down and texting if they asked you to leave then leave dont blame them because your acting in a way that isn't right. Regions is a family hospital not a hotel.

Regions rocks.

Receptionist hung up the phone before I finished my question.
No bueno. 0 star!

Mom was taken there and took hours to say nothing was wrong. She couldn't walk, lethargic, some confusion and was dizzy. Family took her home after many hours of waiting for a room for observation.

Horrible went to the Emergency Room and was in A room but they put me out the room claiming it was a person sicker than me. Apparently im sick if im at the hospital. Who wants to be in a hallway when they already sick and people constantly walking by. Will not come back to this ER ever again. Already look sick just for people to look in your face just irritates you more.

The emergency room has the urgency of a sloth on vacation. It's been over 2 hours of waiting and they will provide no estimate for when my loved one will be given the medical attention they need - what kind of medical practitioner calls this an EMERGENCY ROOM?

Family member was admitted to the hospital for detox assistance and suicidal thoughts. Regions discharged them in the middle of the night, without calling their spouse or giving them any assistance other than a "sleep it off". Great work, doctors.

Best hospital in Minnesota. In the top 50 hospitals in the country 3 years in a row. Minnesota's only hospital to receive this award!

Worst ER experience in my life. Waited almost an hour to be told I have a head cold which was not the case. They rushed my diagnosis and rushed me out of there. Nurses pretty rude as well.

I was treated with the up most respect and I just would like to thank MR.Michael T Paddock and your staff for giving me the best care I have had in a long time you and your staff are the real MVP so thanks again from the Farrell family

Regions Hospital threw away not one, but 2 stillborn babies. They, quite literally, threw them away with the dirty laundry, after promising the grieving parents a dignified cremation. I would never, ever trust a hospital that can't keep track of the precious body of someone's child, to treat anyone of any age with compassion, respect, or competence.

This is one expensive ass waiting room. Like you wait for HOURS! YOUR BEST BET IS TO CALL AN AMBULANCE at least you'll have a chance. Can someone explain how this place is still open??? I'll consider United anyday

This hospital has the WORST billing department I have ever experienced. I got my bill in the mail months ago, and to this date I am still coordinating how to pay it. Buckle yourself in for the dysfunction of a lifetime:

First, they enrolled me in "E-pay" without my consent, so I'm getting these emails left and right asking me to pay my bill. But there was no way for me to pay it online because I didn't have what's called an "easymatch code" in order to see my bill and pay it. I tried to get this code from billing, and they send me a code but it doesn't work! It's an invalid code. Sigh.

So, I had to coordinate getting my statement in the mail in the hopes that there is an easymatch code on there or just pay it traditionally with a check. After waiting several weeks for this bill to literally travel less than 10 miles, the bill never shows up in the mail. Thus, I ask billing to send it again. It finally shows up. But there's no easymatch code listed on the bill, surprise surprise. I decide to send in a traditional payment by mail. But wait...there's NO information in the bill that indicates WHERE to send your payment! There is however 2 separate addresses on the bill and an even entirely different address online.

I called the payment center number listed on the website, and I email an individual in the billing department. THEY BOTH GIVE ME TWO SEPARATE ADDRESSES TO SEND MY PAYMENT. As I write this, I still have no idea how to pay this bill. I'm still struggling getting basic information from this hospital.

I'm not sure if this hospital realizes how poorly it's payment center/billing department is run, but it's so concerning that this organization can claim that they have done their due diligence to bill you when it can't even send basic payments and transmit basic information about addresses. Meanwhile, my credit score could be affected by delayed payment because of these jokers' incompetence.

The hospital treatment I received was mediocre at best, and no where near the worth of all this drama just to pay my stupid bill. TAKE MY MONEY, REGIONS. I WANT TO PAY MY BILL. But I can't do that without basic information that really isn't above and beyond what any patient should expect.

The service was terrible i was not helped at all... Wish i could give zero stars or a thumbs down!!!

This hospital has made some improvements when it comes to the building... but they need to improve their ER by a whole lot. We spent 7 hours at the ER just to be told my girlfriend has a breast infection after giving birth and prescribing her antibiotics.. in less than 10 minutes. The bathrooms are filthy, the nurses are slow and rude... I will NEVER EVER set foot again at this hospital.. I convinced my GF to give birth there and the midwives were having a debate on who would stitch her up in front of my girlfriend while she was bleeding out.
"you do it"
"no, i dont feel comfortable"
"well you have to learn some day, plus.. I really dont like doing this"
"well, me neither but i guess i can try"
"yeah, just try and ill be right here guiding you"
"ok"
All so they were unable to stop the bleeding. They had to call in a doctor who then said she would have o go back to OR to have a anesthesiologist put her under and have her sewed up. In my opinion that was highly unprofessional of the midwives to not have stepped out or even walked away in the corner of the room to have that discussion about their insecurities. HIGHLY UNPROFESSIONAL....
IF I COULD GIVE THEM -5 STARS I WOULD!!!

I brought my brother (who was injured from a fall and had other health issues) to Regions ER, I walked in and talked with Nick the EMT and explained I needed assistance to get him into the Hospital. Nick responded immediately within seconds he was at my car talking to my brother and getting him into the hospital. I went and parked my car and when I arrived in the ER they already had my brother in a room and were starting IV's.
My brother was admitted to the hospital and was given the best care anyone could ask for!
I just want to Thank all of you that were there for my brother Michael and our family for your Dedication and Support. It really meant a lot to us!
Special thanks to Nick EMT, Dr Thompson ICU, Dr Matthew Mundy, Nurse Mary ICU, all of you are really the best! I will never forget how all of you cared and did your best through this sad time.
Thank you!

The worst place to go when you re in the pain it s better to stay home !!rude and nasty towards me, They don t care about you health or the pain your in.

I don't recommend this hospital. I had to stay overnight and had several blood draws. The technicians dug around in my arms and hands. I have deep bruising now in several areas. The clinic staff does such a better job and is kinder about it too.

I was a patient in South 10 for four days in the last week of June 2017 for surgery. I had wonderful and caring nurses and assistant nurses and doctors, especially Faustine, Kelly, Carole, Cassy, and Akberet. They were all attentive and helpful. Faustine, a vigorous woman, did her best whenever I had a request. Kelly, a very kind lady, was always checking to see if I needed anything.

The kosher food was tasty, and the kitchen staff did their best, but food that I think should have been hot was only warm. I m still giving the hospital 5 stars (rather than 4.9).

I delivered my first baby with the Regions midwives and had an excellent experience. The nurses and staff were beyond wonderful, and the facility was great. Very private rooms, quiet halls, and separate postpartum recovery rooms.

The personel in the billing department needs to be trained in insurance claims. We got a call from them and was threatened to be sent to collections due to their inability to read claim filing instructions on the back of our insurance card that they made copies of when i checked in. We were constantly asked for the insurance address which is not provided on the insurance card which specifically instructed the provider to file with their "LOCAL BC/BS office".
Should you need to be seen at Regions Hospital you need to make sure they have insurance information DOUBLE checked before they try to bill you and threaten to send you to collections without doing their part on filing the claims .

I just got back from ER with my brother in law who they insisted was a drug addict and only came to the hospital for DRUGS! Are you kidding me? My brother in law lectures people about abusing drugs and would never ever do that. His treatment here was lower than pathetic, and they did not help him with his breathing problem, we left the hospital feeling threatened and afraid of his condition SINCE THEY DID NOT TREAT HIM FOR HIS BREATHING PROBLEM!!!!!!!!! They said in their own words "here's some drugs, since that's what you came here for." BEWARE!!! HORRIBLE PLACE TO TRUST SOMEONE WITH YOUR LIFE, THEY WILL NOT TAKE YOU SERIOUSLY.

Mostly had good experiences there. Crisis center was on point and professional. We are human beings so some nurse are just bit macho manners. A nurse given me a covid19 test eventhough I didnt have symptoms just shortness of breath do to too much acid ingestion. She touched and bent the part where it goes in your noses, I saw and asked her to alcohol wipe or clean it first because her gloves was touching many things in the room like keyboards and screens and counters and there's many covid19 patients went through the room, she was annoyed but I insisted and she eventually cleaned it. It's my life so please be nice if we want extra clean and cautious.

There only there for the richest people..... do not go here

We had a really good experience at Regions hospital. My mother in law stayed there for stroke. The patient room is clean and spacious. The nurses were attentive and quick to respond to her needs. Knowing that she didn't have much time to be with us they provided us comfort with snacks and coffee as well as a family room to accommodate our big family during this difficult time.

The child birth center is the best to have your baby. The nurses and midwives are so compassionate about their jobs. They truly love what they do. We've had both our children here and they strive to make you feel as comfortable and at home as can be. They constantly check up on you to make sure you have everything you need
Also the cafeteria food is pretty good especially for the guest. For 8 dollars you get many choices

I came in for neck, back and shoulder pain. I explained my families medical history and they brushed off my concerns. They gave me a muscle relaxer that did not work and brushed that away too. I spent over 4 hours here. A person with diarrhea was treated before me. DO NOT GO TO REGIONS!

My chances of surviving the injuries were about 1/1000 rate but by the great doctors and surgeons I am alive and kicking

Every nurse and midwife we worked with were great. Shout out to 1st Floor L & D nurse Shelly and 2nd Floor nurse Delaney. You guys were so helpful, sweet amd informational. We really appreciate the suport and assistance while we were there for Labor and After Care.

Zero stars, I will never return to Regions ER again! Been here since 3pm it's now 8:35pm and I have yet too be seen.

Massive car wreck - went in seeking help, kept us 6 hours and did NOTHING other than prescribe a sling for someone with whiplash and recommend ibuprofen. No better than a Walgreens pharmacy without the sense to recommend a better opinion.

This hospital is horrible. I am having terrible stomach pain and bleeding. After 3 hours in the waiting room my pain has decreased and I feel like going home. I m sure I ll get some massive Bill with out receiving any treatment. Do yourself a favor and drive past this hospital even if it takes a hour to get to a different one.

ER Experiences to floor RNs - Nursing Staff - Doctors - Students - Technicians - Cleaning Staff - food & much much more working together as a network of ANGLES.
THANK YOU.
GOD HAS BLESSED all of you With smiles of Love & a dedication of service.

Went to the ER. The nurses were ok, not terrible, not great... But the doctor? My fiance and I went in because she had SEVERE pelvic pain. My fiance had an incredibly high pain tolerance, as even when she's in pain, she does not cry if she can help it. Doctor walks in to my fiance sobbing into the blanket. After multiple tests that only exaggerated the problems, the doctor sent us off and told my fiance "to take some Tylenol, even though I know it doesn't do anything." I couldn't tell if she was apathetic, sarcastic, air-headed or all three, but I will never bring anyone I love to that ER. My fiance could have stayed at home to cry and take Tylenol.

I waited for 3 hours just to be rushed out, they really don't take their time and care with anyone. And their rooms are uncomfortable, ghetto hospital. Also pretty sure the only ones rating this 5 stars is the staff.

Nurses and doctors should give more smiles to the patients when they are taking care of them. I guarantee those smiles will brighten patients day. Please show kindness. Thank you

They have a term called "hallwayable" meaning a patient who isn't that sick can be put in the hallway until another room opens up. That's what happened to me after waiting 3 hours to be seen by a doctor

Regions Hospital provides excellent care with interdisciplinary treatment approach & respectful of patients & their unique needs.

I went to regions for a complete hip replacement doctors,anesthesiologist,nurses,surgeon, were all professional with a sense of. Rationality, my heal time was one week and I was walking up and down stairs....... DavidDudrey.

Nurses and PCA s we re VERY attentive, They ALL treated me with dignity and respect. THEY really CARE about their patients, To everyone who treated me @ 6515 THANK YOU ALL so much! I wanna say it s been a pleasure but really it was a hospital stay.

I had a great birthing experience at the birth center. I wanted a natural drug-free birth which they respected. They let us walk to labor where ever we wanted. They were helpful when they needed to be and left us alone when we wanted quiet. They let me eat during labor too. The midwife and the other nurses who delivered my son was so amazing. Towards the end I felt like one of the nurses was my own personal doula. I wish the soaking tubes were bigger though. The postpartum unit was a little less relaxing compared to my birth. I felt like nurses were in all the time (some more helpful than others), they don't allow co-sleeping, and not very comfortable for my husband who stayed overnights with me and baby. I will go to Regions again for subsequent births.

pray you never end up here. If you have any friends or family in the ICU, you should be watching them every hour that you're allowed to be there. If they start sending you bills with generic terms for the charges, more and more, until it's in the tens of thousands of dollars, GET A LAWYER. Writing one letter to this place saved me $11,700. I got no reply, just an honest bill.

In sure they sent me here to die. Been waiting 3 days to get antibiotics for a cyst. None of the procedures for my heart have happend on time. I am ready to walk out and go home to die

My 6 yr old Daughter was transferred here at 1pm with a broken arm that needed surgery (Children's couldn't do the surgery until 6pm!) We arrived and sat and sat and sat (in a little box). They finally ordered more xrays and then we sat longer....they came back and said they needed more xrays...twice. So, 3 sets of xrays and 6 hours later, they decide to do surgery at 10pm at night! Should've went to Children's.....
Her twin brother was with my husband and I throughout the whole day and NOTHING was ever said to us about him staying with us UNTIL she was going in to surgery and they said "He's not allowed to stay here!" Are you kidding me??? Why weren't we told this 6 hours ago when someone could pick him up? So after surgery at 1:30AM...my husband had to head an hour and a half home to bring our other kid home.
I asked several questions throughout the process and the general answer we got from EVERYONE was "That's a really good question, for someone else!" And that was it!
I WOULD NOT RECOMMEND.

Very organized with a very respectful staff. Health Partners are just that, partners. All aspects of this visit have been first class. Reading old reviews makes me think people were at a different hospital

Great Doctors and Nurses. My 1 Star is for the billing department. My wife had to stay in the hospital and there were no standard rooms available, so we were placed in the ICU. I asked the staff and they ensured us that we wouldn t be billed for the ICU, but a standard room. When we received a detailed statement (unfortunately due to it going to collections) we were charged for the ICU room, which is 6000+.
Great customer service by Emmanuelle to take a look and flag the account for review. However, as soon as I brought it up he says, yes she shouldn t have been charged for the ICU. So if I wouldn t have caught it they would have gotten away with this extra charge on my wife s hospital stay? If it s so easy to find the mistake that was made, within seconds, how come this mistake was made in the first place!!! DISGUSTING!!!!!

Account is currently under review for the mistake. I will update this post with results so there is transparency.

I would never call that place again because I called for a mammogram because and those people who answered told me that I had to be referred to a doctor. Well, if you think about something and need an appointment, I should not print the reference of anyone that costs them so much to see me. given the appointment and now but those people if they are bullshit so I do not waste my time or go out with people who do not siver at all as they are not they need them the appointment pity makes poor service

Was in for drug overdose because i m not the brightest S.o.b. Staff at regions saved my life and treated me with nothing but care and understanding, didn t feel judged or looked down on at all. Nurses and pca staff were great in ICU and progressive care, although pretty lacking once i was transferred to general care. Thank you!

If I could give zero stars, that'd be too many. My father was recently admitted, flown in from SE SD to receive "care" at their facility. The non-care that was given him was horrendous. The nursing staff is mostly callous with blatant disregard for patient and family comfort. Getting an answer to a seemingly simple question is out of their scope of practice. Shall you bring their lackluster ways to their attention, you will be dismissed with a look of impatience, annoyance, and clear opposition. Bring it to superiors' attention, they shrug it off. We had a nurse inform us that, well, it is the weekend. As if that gives them the excuse for pisspoor care and concern for patients.

This review is for the billing department only and the charge nurse who said she didn't need our insurance information. Yes, yes you do because you continue to hound us for payment even though it is supposed to go to insurance.

The nurse on duty during the discharging day 02/01/20 was awful, extremely nasty situation that made me remember 01/30/20 my wife was left unattended in serious discomforts by another careless nurse from 3 pm to 8 pm.
I wish this gets to the Authority for proper supervision.

I was induced back in Jan of 2018 and it was the WORST experience I had especially with my first time in labor. The nurses and doctors knew that after 3 whole days in the hospital I wasn t able to go into labor and they wanted to send me back home even though I had already passed 40 weeks of pregnancy. We had to demand a c-section if not I d probably still be there. Most of the nurses there were not approachable at all which made me feel very uncomfortable.
I wouldn t recommend Regions to anyone my experience was horrible.

This hospital doesn't even deserve one star. Okay let me break this down for everyone. They saved my life twice because I overdosed on pills. Ill give them 5 stars on that part. They do save lives. However other stuff happens that is quite unsavory to say the least. Let me give you examples from my stays there including the most current. Also how they treat my dad whom is very vulnerable.

1st example : They laugh at their patients. Most of the nurses, workers and even other people in the mental wards literally make fun of their patients. Why this happens i don't know but its the truth. This is why I opted out on working with the nurses and workers till I knew one thing. That the doctor there would help me. In the end I worked with most of the people there my last visit. Except for the ones that laughed at their patients.

2nd example : Yes they saved my life a couple times. Yes they helped me recover. However those great things are the only thing they did for me. Okay and I do admit some of the classes at the hospital where amazing. They over all are a good hospital however the 3rd and final example on how they treat their patients made me give them 1 star instead of 4 or 5.

3rd example : My dad was admitted and they did a decent job with him the first time. However in the ER where I was with him. He had mini strokes in his brain. No one could figure this out. So they sent him home the same day. That's whats so corrupt about this hospital. They should have admitted him that day. Instead I went home with him. Wait I made a mistake on this. I remember it wasn't regions that did this. It was St . Johns in Maplewood, Minnesota. So let me give you the final example...

4th and final example : Since the 3rd didn't apply to regions which I apologize about. However it shows how bad hospitals are in Minnesota in general. See the same thing happened there twice. He was admitted the first time and taken care of for the most part. The doctors did all they could which I give them a thumbs up for. However they deserve a 1 star for one reason in my opinion. The 2nd time he was sent there they sent him back the same day. The 3rd time and this is what really did it in. The doc wanted him to come back again the same night. First off we don't have transportation other then the bus. So a vulnerable adult with Vascular Dementia end stage none the less is sent home and not admitted. In fact this happened today. This is after his doc / psychiatrist and nurse sent him there. They have more of a say then anyone else. Which puts me to conclude this post.

Final words on regions hospital : I would have given them 4 or 5 stars easily. Except they don't really care about their patients. In fact I was transferred several times to the nurse in ER. I admit their phone service is decent. However they only left a message with the doctor. I hope to let them know that he needs to stay there. Again recommended by two people in the health field that know my dad. They rather send people home the same day if they can. Which I give them 1 star for.

Now in a whole I am not mad with regions hospital. In fact I recommend them over all for long term stuff. They saved my life which I will owe them forever. However I dislike greatly how they treat their patients as a whole.

So with all that being said. 5 stars turned into 1 star. 5 stars for saving peoples lives daily. 1 star for how they treat their patients over all. Thanks for reading and I hope this is read and taken seriously. I love the hospital but I don't recommend it in general.

Worst ER ever!!!! Have been waiting for 2hrs and still currently waiting to be helped. Don't come to regions if you need the ER.

Saved my life. So there's that. Excellent service, awesome care from doctors and nurses.

Probably the worst hospital in Minnesota. Seems like nobody wants to do there job. Very uncomfortable feeling when you are there. Nurses act like you are a inconvenience to them.

Nurses are great here, but doctors are very slow. Spent most of the day here and just found out the doctors won't be back until tomorrow to give their assessment. This is so frustrating. For the cost of healthcare, service and communication should be much faster and more efficient. two thumbs down Regions Hospital

Dear Staff,

My daughter had open heart surgery in December, 2015. The quality of care was exceptional. The Surgeon, nurse specialists, all those who did all the extra procedures, the food prep. people and the cleaning staff, have our DEEPEST respect and gratitude. Everyone was kind, professional, and the Hospital is the cleanest that we have seen.
There is a man who helped me. I had parked my car the night before and the next day, I walked 3 levels trying to find it. I went inside to the nearest desk. No one there. So as I stood trying to decide what to do, a man came in from the parking ramp. He is Mr. Feraol Adem. Mr. Adem asked if he could help me. I told him I was very tired and couldn't find my car. He showed me that he had a badge and was employed by Regions. Mr. Adem, went and found my car. Awesome! He went out of his way and I thank him. We all found so much to admire about Regions.

May God Bless all of you,

Dan and Molly Huschke

I did not have one negative experience at Regions from check-in through 5 days and check out!! The staff are second to none, from the surgeons to maintenance. I am ESPECIALLY overjoyed at the nursing staff, they all were caring, courteous, their compationate care of me was overwhelming. Thank you so much for helping me through my fears and pain. I will never forget any of you!! I will definitely tell everyone I know to take them to Regions!!! Thank you again!
Therese Strandquist

Visited someone . Patient needed help. Called for a nurse . 20 min later still no one ...

Awful. If i could do 0 stars I would. my dad was in serious pain (PE), and all they did was give him ibuprofen, when he needed pain meds.

I was in the burn unit and I was in better care then I've ever been in

This hospital has been taking care of my family for years and every time one of us checks in, the care gets even better.

The stroke center helped bring my mom back from near vegetation 8 yrs ago.

The emergency room can be a tad slow but they are constantly trying to make things run smoother. And they got me set up quite well with my back spasms and when I was in motorcycle accident.

South 7 the heart floor. Probably my favorite floor. Has the best staff anyone could hope for.

New floor to my family is south 9. Orthopedic. Again, everyone is taking care of us so well. The surgeon who put the plates and screws in my mom not only was efficient but extremely talented at his profession.

I can not express how happy we are with this hospital. Their slogan is "take me to regions" I think it's a good one. I always come here. I always will.

Staff, nurses, physicians and facility are exceptional beyond question at Regions and HealthPartners Specialty clinics. My wife would not be with me today without the attention and expertise provided by the skilled neurosurgeons, specialists, trauma care services in ER, SICU, rehab facilities and associated clinics over now these many years.

I did my pharmacy rounds here at The University of Minnesota under the tutelage of one of the finest clinical pharmacists in the nation, Dr. James Cloyd. This is a very professional organization. It is perhaps the finest overall hospital/health care facility with which I have been involved. If you're a student you will be well trained. If you're a patient you will receive excellent care.