Reed Insurance Reviews

Reed Insurance has been a pleasure to work with for many, many years. Cheryl Welton is my agent and is always on top of her game! I have my homeowners, vehicle, and RV insurance through Reed Insurance. The agency goes above and beyond in taking care of their customers. You won't go wrong in working with Cheryl!

Very, very pleased. Beth found us double the insurance for HALF of what we were paying previously for auto. We will never go anywhere else. Highly recommend them. Thank you Reed Insurance!!

Good customer service and rates. I have sent several real estate clients to Reed and they have always been satisfied.

Reed is the best place to get insurance our family has got Insurance there for many many years and will continue to do so they're wonderful people

Recently changed to this company and my CSR, Audrey Kahler was extremely helpful and knowledgable. Very satisfied customer!

Been with Reed for many years. They have served me and my family with excellence.

Always so helpful. Definitely recommend this place.

Very nice. Very thorough and helpful. Great customer service!!

I have always had good people when I went and pay bill very friendly

Had a great experience working with this group. They found the best deal on insurance and made the process of switching over so easy. They are are saving me hundreds of dollars!

I was quoted a good rate for home insurance (with Hanover/Citizens Insurance) for our new house and all seemed well... until they changed my premium a couple weeks after finalizing the policy and paying a year in advance. Instead of focusing on my inquiry and accurately explaining why the premium increased, I was instead given a long sales pitch to buy more expensive auto liability insurance. After more email exchanges, I was told I either had to pay more, cancel the policy, or accept reduce coverage. We ended up going with the reduced coverage option.

The increase was caused because my Reed Insurance agent didn't know having a mortgage affects premiums (turns out it significantly did) and didn't take that into consideration when writing up the quote and didn't recheck the numbers after putting together the official policy which included the mortgagee information. I expect insurance agents to know how their insurance products work and to give me an accurate quote as long as I provide accurate information. This did not happen and no apology was given.

A couple weeks after that first debacle, the insurance company again increased our premium, this time claiming that the cost to rebuild was significantly higher than previously estimated because of a report created by a "risk management" company after a simple drive-by inspection. The rebuild numbers were clearly inflated. It turns out the company who wrote the report used incorrect numbers to calculate the square footage. It is difficult for me to believe that a risk management company working solely for the insurance companies would perform a fair, unbiased appraisal, even with accurate information; needless to say, it was way off.

Luckily, Reed Agency was able to mediate with the insurance company and fix the policy by convincing the underwriters that they miscalculated the rebuild cost.

Overall, It was very frustrating experience having to constantly fight just to keep my insurance policy from changing each week. I mostly place the blame on Big Insurance which should be regulated better. In the end, Reed did negotiate well on my behalf, though it took some prodding on my part, which allowed me to keep my policy mostly intact.

It could have gone smoother, but in the end we still have a good coverage at a good price.

I called about auto insurance last Friday, a week ago. I was told I would be contacted later that day or the following Monday. I have had no response. Disappointed.

We bought a home and bundled home and car insurance with Reed. Very pleasant experience, wonderful folks. Highly recommended.

Tina was fantastic! I love to support local businesses and this was by far a great business to support. She was quick and so nice! Won t handle any of my insurance needs anywhere else!

This is a great place friendly people and excellent price for insurance

They dont really give insurance they just offered me insurance through progressive... if i wanted to get progressive i woulda gone to them.. and their prices were super high

Very thorough, addressed all my concerns. Bruce not only found better coverage, he saved me money on top of that!! Thank you very much!