Redux Vancouver

Redux Vancouver is part of West Coast Reduction Ltd., a family business founded in 1964 by Jack Diamond and his sons Gordon and Charles. The Redux brand was established in 2010 and operates across British Columbia, Alberta, Saskatchewan, and Washington State. They specialize in collecting and recycling used cooking oil, grease, and pre-consumer food waste from restaurants, fast-food chains, and food manufacturers.

The company offers a summer cleaning program to replace bins that are leaking or in poor condition. If a bin is leaking, customers are asked to take photos and email them to [email protected] so a service representative can discuss a solution. For small-volume businesses outside of Edmonton, they recommend working with a local eco-station or contacting a local restaurant for smaller container options.

Customers can access service reports that include before and after photos, and they can track their services through an online customer portal. The company provides durable containers, locks, and keys to store used cooking oil between pickups at their facilities. They also offer a modern truck fleet and claim to have the largest service footprint in western Canada.

The first pickup is scheduled when the bin is 75% full, and subsequent pickups are set when it reaches 80% full. The company states they will adjust the schedule based on actual needs rather than sticking rigidly to the 80% rule. Customers can always request emergency services if cooking oil pickup is needed ahead of the regular schedule date.

There are no additional fees, fuel surcharges, or environment or tipping fees for their used cooking oil services. All payments for the oil are made through Electronic Fund Transfers (EFT) rather than by cheque. Prices for the oil vary depending on the customer's location and the volume of oil collected.

One reviewer on Trustburn gave a rating of 1 out of 5 on July 25, 2024, describing the experience as lacking substance compared to expectations. This is the only review currently available on the platform, making it difficult to identify broader themes from multiple feedback sources. The rating split shows a single 1-star review out of one total review.

The company claims to have been an industry leader for more than 50 years and is CFIA, FDA, and organic certified. Their team members are certified and trained, and the services are fully insured. They process waste in a traceable way and aim to have the lowest possible carbon footprint with a zero-waste process.

The processing involves testing the oil for chemical contamination, sterilizing it in special tanks, and running it through a high-speed centrifuge to remove food solids or sediment. The final product is used as an ingredient in animal feed and biodiesel production. This process ensures the materials collected directly support the agricultural industry or get used as renewable energy.

Customers can get more information about city regulations for Chilliwack, Edmonton, Nanaimo, Regina, Saskatoon, Vancouver, and Victoria. The company states they are connected to regulatory bodies and cities to ensure their services are ahead of bylaws. They also provide a link to an existing customer portal for account management.

The company was founded in 1964 and the Redux brand was established in 2010, meaning they have been operating for over six decades. They describe themselves as a family business that has remained true to core values of honesty, integrity, and respect. Four generations are involved in the company's operations.

The website states they keep 320,000 tonnes of GHGs out of the atmosphere per year and deliver over 200,000,000 litres of feedstock to biofuel producers annually. They also perform 244,894 service stops per year. These metrics highlight the scale of their environmental impact and operational volume.

Customers can request immediate service by calling 1.855.TO.REDUX (867.3389) or visiting their existing customer portal. The business hours listed are all day from Monday to Sunday. They also offer a link to request service for specific regions like Alberta, British Columbia, and Saskatchewan.

The company operates in multiple languages and markets, specifically serving Alberta, British Columbia, Saskatchewan, and Washington State. They mention that the reason for shipping bins to some areas versus others depends on staffing and equipment availability in those specific locations. This regional variation affects how they manage logistics and container delivery.

The company states they have available internal storage, durable containers, locks, and keys to store used cooking oil between pickups. They are equipped to collect both liquid oils and solidified fats and grease drippings safely and efficiently regardless of temperature or weather conditions. This capability ensures they can handle different types of waste from various food businesses.

Redux Vancouver is located at Greater Vancouver Canada.