Red McCombs Hyundai Northwest Review

I loved the experience. Everyone was so nice. I got my car so fast and filled out all the paper work with-in 3 hours. :)

Shop for Hyundai's elsewhere! (0 stars)
The sales manager MATTHEW SUIDY threatened to "make my life a lot harder" if I want because I voiced frustration with the experience. His attempt at intimidation was unprofessional.

I came back every Saturday for multiple weekends for weekly extension tags because they lost the title and lied about the timeline on it being turned over to me. When I voiced concern about missing time with my family to repeated visits, Matthew told me he is the one that is inconvenienced and I should be thanking him instead of complaining.

The salesman told us if we get the car serviced there, to only let certain mechanics work on it and cautioned to stay away from certain others at all costs. This didn't make me comfortable about service.

There was no wait time for someone to offer their assistance. The manager and sales associates were all very friendly and helpful. Although I didn't walk away in a new car, they were appreciative we took the time and apologized for possibly wasting our time. Absolutely worth stopping by if you're looking to trade in the "old" for something new! (:

Sal Martinez did an exceptional job when myself and my grandmother came in. Very professional. Thanks Sal!

Went in and Ernest assisted me with my vehicle search. He was very personable and customer oriented. Definitely made the car shopping experience a little less hectic. Will refer family & friends to him!

We live approximately 45 miles from Red McCombs Hyundai Northwest where we have purchased a Sonata and a Genesis Coupe. There are other dealerships closer to us but we chose to continue going to this dealer because of the quality of service and friendliness of the staff. Patrick, Reuben, Gonzo and others are a pleasure to work with. For honest, professional information and service - this is the only place for a Hyundai owner or prospective owner in San Antonio.
Why go anywhere else!

I took my car in for service and from the initial phone call I knew I shouldn't have come here. None the less I bought my car here so I felt it was the most appropriate place to take it. Parts were ordered for it after the rep told me it's covered under the warranty. I told him I knew as I had bought the extended warranty. He said my car needed an oil change which I found out considering I changed it a month ago. I said if it needs it do it. I asked my rep when will the car be ready and he said 20 min. I told him I was going to look at the new cars and came back to the waiting area. An hour later he is leaving
I chased him down and he said ohhh I thought you were looking at cars I said not I came back to wait for my car. No call no he didn't look for me to say your car is ready. Very disappointed.

I was very happy with the service and selection they had here. Eddie was very helpful and wasn't pushy like the staff at other dealerships. I haven't made a selection on what car I want yet but I'll be back here to make that selection

Our sales person Henry was awesome. I highly recommend this car dealership. Everyone was professional.

I was helped by Rene de la Rosa he was super awesome! This was first time buying a car without having my dad/husband present and he made it a breeze. I didn't feel pressured to buy something I didn't want and he worked with my budget to get me into the best fit for me. Very happy with the level of professionalism and service from this dealer and sales rep.

SERVICE HERE IS A JOKE! Brought my car in for a warranty issue and they charge $125for an adjustment. 2 days later same issue. Now they are willing to change the part out under warranty. Asked if I was going to get a refund because it's a warranty issue and they told me no. They are basically saying that any problem need a paid service to see if it will fix the problem before they will cover it under warranty. After enough complaining, they offered a free oil change. This place is a JOKE and won't ever see me there again. I guess next time I'll be going out of my way to Worldcar.

I had an amazing experience with Max and his team. I have bought my third car here and Max had given a experience i never had any where. I wouldn't buy a car from anyone else but him. I recommend you do the same. Thank you Red McCombs for having a hard working staff here.

My 2007 Tiburon needed an alignment, so I went to Hyundai on I-10. Upon entering the building, I was cheerfully greeted by Mr. Eddie. The staff was very professional and courteous. The service area waiting room was clean and roomy. Even without an appointment my car was serviced in a timely fashion. Plus they offer great discount coupons on their web site. Eddie keep up the good work, you made my first visit a pleasant one. I would recommend this service center to others.

I always get super service from the service department at Hyundai NW. No matter who I am dealing with the Manager (Patrick), the Parts department, the service managers, the receptionist, or the mechanics---- they are all friendly and professional. My last visit only proved my point. Great service!

Awesome car buying experience! As a returning customer I recently purchased my 3rd Santa Fe from Red McCombs Hyundai NW. I was treated with the utmost courtesy and professionalism by everyone involved with my car buying experience - from car salesman Jordyn that greeted me on my arrival to the dealership, sales manager Adam who worked with me and negotiated a fair deal, to finance manager Fabian who explained the details of the contract and answered any questions I had. Driving home in my beautiful Santa Fe made my day! Great job RED MCCOMBS, thank you.

Very professional and fast service. Understanding of my wants and not overly pushy with suggested services.

I definitely recommend this place. Luis Herrera, my sales person, was amazing. Thank you Luis and finance team!!

Worst car dealership I ve every experienced. Reported to the BBB for predatory transactions. They DO NOT properly screen their used cars. NEVER BUY A USED CAR FROM HERE. Since I was initially sold a lemon that didn t meet the criteria of a lemon because it was used and they outright refused to give me my money back I was sold 2 fiat cars with major issues before finally getting a car the runs for more than 2 weeks. Now, I ve been waiting almost 3 months for my plates to come in and the title to be sent to my bank. According to the finance officer, Jason, it s my fault because all the cars the showed me keep breaking down within 30 days of having it and it probably confused the DMV..... So instead of accepting your dealership messed up, you blame the customer?!

This is the culture Red Mccombs Hyundai represents.

Bought a Venue for my daughter. Ernest E. Did an fantastic job and gave us the best deal in town! Go visit him for your next vehicle!!!!!

The service I received here was the best experience I have with any dealership. Mario Moreo, Ken Flynn explained the gap insurance really well to where I had no doubt it was what I wanted to purchase, Max was also a great help as well as Michael the sales Manager. Thank you all for making this a great buying experience for me.

Don't trust them. They give you one number initially and then change it when you get there and you're ready to purchase. Don't trust the internet price either.

We are returning customers an, once again Rene De La Rosa helped us with our needs. We had a good experience; no pressure and they took time to listen to our needs and made it happen We are happy owners of 2020 Kona SUV. Thank You

I went in a few days ago. First I had to wait 10 min to see a salesperson. When I was shown a car (new), it was not clean, so the salesperson had to bring another one which wasn't clean either. When I started negotiating the price, they brought a price higher than MSRP. When I mentioned the price I had discussed on the phone prior to the visit, another person came out and said it was out of reach, then suggested "pre-owned" cars. It was insulting and a total waste of time.

Please treat your customers better with respect.

Super happy!!!.. Thank you Luis for your help!!!..

A great experience made the process of trading in a used car for new very easy this has been my 5th Hyundai great car.

I bought my Sonata 2.0 a couple of years age and have taken it to the service center for most of my maintenance needs. The place is always clean, the staff is very friendly and they always have my car ready that day (I always make an appointment first). I would recommend this dealer and service center to anyone looking for a car or car care.

Worst experience ever. Go here only if you want to pay more than whats the worth of the car.

My mother-in-law had her Hyundai Sonata Hybrid towed to Red McCombs Hyundai NW the day before yesterday to have it worked on. The HSG belt tensioner went bad and the HSG belt broke taking the A/C belt with it. After they diagnosed the issue for her, and made this mess, they told her it would be $900 parts and labor to fix it. I told her that I would do it for her instead. This is how they gave it back to her. The flatbed showed up at my shop tonight and I am completely appalled. Explain to me how this is acceptable in any situation. The grease has dried into it the leather. Unacceptable!

The staff at the service department was very kind and provided fast service. They thoroughly answered all my questions and prepared me for my 30k service update. There will be no surprises when I return. Thanks!

By far the best service I have gotten at a dealership. The buying process was so quick and easy thanks to Henry. I have had a Hyundai for 8 years and the service center is also so awesome. Thanks again guys.

I had a very good initial experience with the service department at Red McComb Hyundai Northwest.

It went in with what has proven to be a very complex issue with my 2016 Sonata Hybrid, the average gas mileage is down 25% since new.

2 other dealers have looked into it, said everything is working fine, and sent me on my way. These guys looked at it, said everything is working fine but the gas mileage should be in the 40s not the low 30s so we're puzzled. They asked if they could keep the car to do more tests. I agreed and they probed and prodded. They were able to confirm my observations but still came up without a solution.

I wish they'd been able to figure it out but I give them credit for trying. I plan to continue having my Hyundai serviced here.

We also recently bought a Genesis G70 from this dealership so looking forward to a long relationship with them servicing both cars.

Paul helped me find the 2020 Sonata, i was debating between 2 cars and he helped me chose the best option for myself.
CANNOT emphasize how satisfied i am with my car, it does EVERY feature i want in a vehicle!

greatly satisfied

I have been to the Service department several times, and each time they have been helpful, courteous, and prompt. They serviced my car quickly and answered my questions clearly. I don't hesitate to take my car in because everyone is so helpful. I appreciate everyone's help.

An excellent salesman and car buying experience!!! Friendly, courteous, and very helpful throughout the whole process!!! Will recommend to family and friends!!!

Great experience as always! Had my oil changed and was in and out of there in no time!

Shopping around and not sure what kind of vehicle I want but my experience with salesman, Paul Flores, is definitely the reason I will be coming back when I am ready to buy. He is very professional and knowledgeable.

My wife recently bought a vehicle from Sal Martinez! The whole experience was great and he answered all of her questions and gave us a great deal! I recommend talking to Sal Martinez when trying to buy a vehicle at this location.

Amazing experience and people!! Mr. Ken Flynn and Mr. Israel Fernandez were class acts. They made car buying a fun experience and very informative with all the information we received. Definitely recommend giving this place a try if you are in the market for a new vehicle!!

I came in last week in military uniform from work to look at cars for my son and was immediately greeted by Paul Flores who first took the time to thank me for my service. Paul told me that another sales person was assigned and would be working with me, however, I asked if he could work with my son and I because I was already so impressed by his professionalism at the start. Paul spent over two hours showing us vehicles and even drove us to the sister dealership to look at a vehicle we were interested in (aprox. 15 minutes away). Paul never pressured us and was honest, forthcoming and sincere in answering all of our questions. I have purchased dozens of vehicles over the years due to frequent moves from being in the military, and can honestly say that Paul is by far the most knowledgeable and caring salesman I have worked with. I am tempted to trade in my daughter's vehicle now because of such a good experience we had at Red McCombs Hyundai Northwest and from Paul Flores. We ended up purchasing a new 2020 Elantra which my entire family is in love with. Paul took special time to go over every detail and feature with my young son for his first new car and did not rush us as we had plenty of questions. I am extremely impressed and cannot describe how lucky we were to run into Paul and for this low stress car buying experience. Thank you Paul Flores and the management at Red McCombs Hyundai Northwest. Joshua Heifetz

Eddie was our service representative for our Hyundai Equus. He did an outstanding job handling our fuel pump replacement and side folding mirrors. Highly recommended!

My experience at RC Hyundai NW was pleasant and confortable again! Jerry O. is an outstanding sales agent and I always get with him when I need something. My sister-in-law bought an Elantra a few months again and loves her car and told me her experience was great. Thank you Jerry for your great service and professionalism!

EVERYTHING WAS FIRST CLASS. MY OLD FRIEND RED IS BLESSED AND HAS A GREAT DEALERSHIP.

I recently had 36K maintenance on my 09 Santa Fe. Service was great, waiting area was great and Gonzolo was very helpful when explaining additional service required. That's why am coming back again.

Chris Posada was great salesman! He made the car buying process simple and easy! Tim Siudy and Ken Flynn were a great team. Ken was extremely knowledgeable and took great care of us! Thank you all for making buying a new car fun!

I recently bought a New Santa Fe from Sal Martinez. He was great to work with and he made the whole process enjoyable. I would recommend him to anyone looking for a vehicle.

Customer service in the sales are is nice, and straight forward but to have the manager of the service department make Jokes about your inquiry after quoting an email sent to you(Thanks Adam Garcia, for an email full of fake promotions!!!) is my reason for NEVER getting my car serviced there ever again.

Have used Red McCombs Hyundai twice so far for two separate cars about a month apart due to recall work. It's further from our house than another dealer in town, but the experience there was 180 degrees from this one. Both times the experience at Red's has been outstanding, from the initial phone call for the appointment to checking in, to the service performed. All personnel were courteous, actually focused on you for the moment, and efficient. Waiting area was recently updated and clean throughout. For a safety recall on my Genesis, they arranged for a rental car while a part was shipped from Dallas. I hadn't even had the chance to ask for it. They just came to me and said that was what they were doing. Now THAT'S how a car company should stand behind it's products. I love our Hyundais and I'm impressed with the service at Red McCombs. Maybe it's because this dealership is a little smaller, but have not had such a good experience at any dealership in a long time. They've just won a new customer for both service calls and when we're looking for another car down the road. Thanks, Red McCombs Team!

My wife and I decided it was time for a SUV for our family This place has great options in vehicles. The test drives are amazing Thanks to MAX !! He showed me exactly what I wanted to know about the suv and me an my wife walked away excited and very good deal on a Tucson!! I recommend the Suv and sales guy Max can t wait to buy another car from them for my Dad. Thanks guys

We bought our Accent at another dealership, but Northwest is most convenient for us to have service done. We have had our car serviced here from day one (July 2011), and have never had any serious complaints. They almost always fit us in, even for unscheduled service needs, always explain everything clearly and completely, and are ensure that we are satisfied before we leave the premises. Thank you for the great work - we'll be back for sure!

Paul Flores is awesome! Go see him, he will take great care of you!

Luis Herrera was absolutely great! Very knowledgeable and patient answering all of my questions! Thank you for making this a great experience!

Great job done by Sal Martinez and Ken Flynn. Both very helpful with the whole buying and financing process.

Always great service. Gonzo takes great care of his customers and is always honest about what needs to be done and what is just a recommendation.

Service at this location is great! Competitive prices, as well as efficient and friendly staff.

Max my salesperson was absolutely awesome he explained everything in detail about the car and told me if I had any questions please don't hesitate to contact him at any time all of the staff there were very very nice and friendly this was a difficult decision I lost my husband 3 years ago and they made me feel like I was a family member we laughed and joked and I had a great time I can't them enough God bless each and every one of them. If you want a great salesman ask for Max

The people are courteous & knowledgeable. The facilities are clean. Good job guys.

I went in looking to buy a sonata the list price was 19,500 on the tag they told me it they have a special that weekend for 20 percent off, when they brought out the paper work the price had suddenly jumped to 26,000 dollars so i asked the salesman where the extra charge came from and where the "20 percent" went he said it was right there never really explained anything....I paused and said no that they were adding 20 percent not subtracting, all this without the taxes yet mind you.
Well any how take a calculator if you don't want to be cheated out even if it is by accident as they don't know how to do math, or don't care to.

I love coming here to get a car. Takes awhile but worth it. Thanks Mario

Just bought a new 2020 Sonata. Everyone at the dealership was friendly and Henry salesman was great. He was down to earth, direct and to the point. They did not keep me waiting around for hours just to deliver the sales price. This is my fifth Hyundai ans I can't wait to spend time in my new ride.

I want to publicly thank Mr. Patrick Stephens Manager and Ruben his service technician in the service department for helping us repair our vehicle.They are truly professional with great customer service and a kind heart. I would never take my car anywhere else. I truly recommend this service department!

Great service. No sales pressure. Would recommend to anyone.

MAX was amazing very helpful and knowledgeable about the vehicles.. I was lost when I first walked in but with MAX he made it very easy and fun experience he helped me picked the best car .. I love my car and I will totally recommend red McCombs Hyundai.

I had been dealing with many other dealerships before and as soon as i came here Paul Flores, made sure that i got the best car in my budget. He is constantly checking up on me and making sure i'm satisfied with my purchase. All the staff here is very helpful as well.

I am completely satisfied with the service department. They are always professional and go above and beyond for me.

Our salesman did a good job. In the closing we noticed some things that were different than the Sales Manager told us. So we brought to their attention, they apologized and changed it. We had asked for some touchup paint. The Sales Manager said he would have it within a few days. Months went by and we never heard from them. Then we had an issue where a part fell off the vehicle and we took in and were told it would be in within a week. Several weeks later we never heard from them. I went into the store and was told face to face by the same Sales Manager that it was back ordered and he would check status and get back with me the same day. Never heard back from him. A few weeks later I went by and asked to speak to the General Manager. I was told he was not there, but would call me back when he returned that same day. That was 3 weeks ago now and I still have not heard back from him..... All I can say is that their service after the sale is not good at all. It doesn't seem to bother the Sales Manager to lie straight to your face at all. Folks my experience is that Hyundai Northwest cannot be trusted to keep their word about anything, especially the Sales Manager that we worked with. Good Luck

I made an appointment for an oil change and I ended up waiting for 2 hours. I had requested a shuttle when I made the appointment and then again when I arrived but no shuttle came for over an hour. First time I ever paid for an oil change and didn't get my car vacuumed out.

My Son brought his 2011 Hyundai Genesis Coupe here for a simple oil change which ended up taking over an hour!

In addition to this, my Son brought his Gen Coupe to Hyundai Northwest a couple of months ago to have his left rear tail light looked at as there was moisture in it. They gave him the run around telling him that he needs to bring it back right after it rained so that they could take a closer look at it. Being a Student and inexperienced with dealing with people like this, he took their initial word for it and left. This visit took 2 1/2 hours! He returned and again they gave him the run around and said that there was nothing wrong. This visit was 1 1/2 hours.

My Son came home to Houston for the Holidays and I had him take his Gen Coupe to the local Hyundai Dealership (Ron Carter) and within minutes the Service Advisor realized that the tail light was defective and required replacement since not only was the light leaking water internally but the seal was also allowing water into the trunk area. How they discovered this so quickly? They ran it through their car wash several times...Not only did they replace the tail light but they cleaned up the trunk area from the leaking water and shampooed the carpeting. DO NOT BRING YOUR BUSINESS TO HYUNDAI NORTHWEST!

I have a deep belief that a vehicle purchase is unique in that it should never be over with between you and the person that you allow to earn you a our business. I am dedicated to my clients. Thank you all for blessing my family.

If you are looking for a vehicle, PAUL FLORES is definitely the sales man you need. He is very professional, friendly and truly cares about you the customer. He goes out of his way to give you the BEST SERVICE & get you the best DEAL possible. Overall the best sales experience ! Again the GREATEST sales man PAUL FLORES!!!

Max was really helpful throughout the whole process! 10/10

I ve always driven a Hyundai and since I am new to the area I decided to go check out a new Hyundai Ionic Hybrid. Red McCombs was the second dealer I visited and I decided to buy from them because Paul Flores and his team made me a better deal than the competition in town. Over and above, Paul was super nice and professional beyond words.
I will buy from Paul and his team again.

We went by to test drive the same vehicle 3 separate times, Sonata sport 2015 with the technology package. Kevin Mathis quoted the wrong information all 3 times on the 5yr/60,000 mile bumper to bumper warranty. We didn't find this out until after I gave all my information and we were sitting in the finance office.
Apparently, what Mr. Mathis meant to say was that was that the 5yr/60,000 mile warranty had a list of exclusionary items as well as it did not pertain to my entire technology package. " Oh, but I was more than welcome to purchase a $1,000 extended warranty that would cover most of the excluded items". They wasted my time.
On an excellent note I went to World Car Hyundai off Topperwine. Bill was the gentlemen that helped me out. He gave me a better offer and included the 5yr/60,000 mile warranty that did cover what Red McCombs is claiming to not offer.

Saw a vehicle I really liked, stopped by a few days later. Good people, gave me a good deal. No haggling, just some straight talk. Vince, my sales rep was down to earth and very helpful. Also, probably the best experience I've had in a finance dept. Happy customer.

We received a text from the team lead asking for feedback on their service. After responding voicing some concerns about the repairs we received, the rep used the excuse of being the most busy Hyundai dealership in San Antonio to dismiss the feed back provided to him of discourteous treatment and a lower caliber workmanship. If you are so busy it impacts service, maybe hire more people?

If you are asking for honest feedback, accept it. If you are just looking for a pat on the back give one of those BS surveys where the questions are worded to encourage 5stars. We wouldn t even have left the review if this follow up interaction hadn t taken place, but don t give a show of caring if you don t!

Looking for a new vehicle for my family, found the best price there. Living outside of San Antonio, we were concern if the pictures will show the exact condition of it. Luis offered a video call, show us everything about the van. We drove 3hrs and all went good!!!.. Thank you Luis and Hyundai Northwest.

Service appointment was started on time, excellent service while I waited... will be returning for sure!

Just wanted to share my first service experience at RedMcCombs Hyundai Northwest. Truly amazing the service team is on their A game!

They are Liars I was promised a very specific car which they pulled my credit 4 times for told me I was approved and to call to make the down payment at which point the sale rep Paul Flores already knew the car wasn't available and instead chose to tell me, "I'm busy with another customer I will call you back to get the payment" which he didn't it wasn't until the next day an email from a different person told me the car was gone. This highlights the character of the sales people here contacted the manager Scott brown who assured me the info would be passed on to the GM Raul Melchor whom I still haven't received any type of apology. During a period where someone is making a big purchase our credit score is huge because it can translate into unnecessary expenses and I checked with my TransUnion and Experian and they confirmed these hard inquiry did increase my score these employees don't comprehend the consequences of the information they handle and shouldn't be allowed to continue

This is my second vehicle purchase from Sal Martinez in a 12 month period. He is a straight shooter and I like that. I will continue to buy vehicles from him in the future and I recommend asking for him if you visit this store.

Service department very friendly and professional. Thank you

Paul Flores was great and provided me with an Awesome first time buying experience.. He's very patient and answered all of my question and was very willing to help me purchase my car with in my budget.

I went to Red McCombs Hyundai Northwest to buy a vehicle and Max and the team there took really good care of me. Excellent customer service and they really worked with me and my credit for getting the vehicle I wanted. They know their stuff and you would do yourself a great service if you buy a car from them.

We recently purchased a vehicle and we worked with Paul Flores. He provided us with excellent customer service and took great care of us. Was very efficient and got us into the vehicle we wanted. Best experience I have ever had when it comes to purchasing a vehicle everything was very smooth. I would definitely recommend anyone who is looking for a vehicle to go see Mr. Paul Flores.

Could be improved. Was my first time, my repairs took a week due to delayed/lost parts and I didn't get proactive updates from my advisor leaving me wondering what was going on.

Had a great experience with Gonzo, took care of car needs, If in San Antonio i would not hesitate going there again. Great clean enviroment, free drinks and fast service.

I worked with Juan Pina looking at a variety of different cars. Juan was very professional and helpful. I didn't end up buying from Red McCombs due to some of their company practices but I would have been very happy working with Juan through the process. Thank you Juan.

Excellent customer service, in & out! Perfect in my book.

Sales and service are very helpful, go above and beyond to assist customers, and are fair. Love our Red McCombs Hyundai family!!! There is a lot to be said for treating people right!

I want to thank Max for his great work and effort had us in and out of the dealership in less then an hour no games or hassle straight forward and professional business i will recommend him and his finance team that got us a better rate the USAA and had everything ready that quick. I will be a repeat customer for sure . Thank you Max

I've bought many cars from various dealerships in San Antonio and I have to say this was the most pleasant experience I've ever had when buying a car. David Edwards was professional and very knowledgeable. I never felt pressured and they gave me a great deal. Thanks David and Adam for being so patient and understanding about my needs. I'm sure I drove you guys crazy. I highly recommend Red McCombs Hyundai to anyone looking for a new or preowned car. Ask for Davis Edwards he will take good care of you.

Thanks so much Dia for your fast, friendly service!!!!! I appreciate your time and assistance! Great job and work from everyone!!!! Love it!!!

Just called now and AGAIN they talked to me as a stupid.
Three weeks ago I drove one of my two Elantras (2016) there because the battery was dead. They "recharged" it.
Now, I got the same problem with my second Elantra. I called and asked "how much it would be to recharge my second battery." The person that answered answered "they never recharge these batteries", and spoke to me as an idiot.
Seriouslly, it is not the first time you guys have no clue about anything there. Nobody should never ever be treated as you do. What is your problem? Yes you do have this service.
Learn something.

i bought my vehicle a year ago first 6 months of the car was great ,but at the 7 months my clear coat in my 4 wheels star to peeling so i contact the dealer for the warranty got denied because they considered that is not a factory issue even that i came with the proof of the factory issue is always a excuse for not helping their customer they just only care of selling and earn money thats it . they evev told me that i can t use a regular car soap to clean my car because is causing the issue really so then how am suppose to wash my car then follow my advice dont bring your business to this place they just care about $$ and not in the customer