I recently purchased a new fireplace from this com...
I recently purchased a new fireplace from this company, and I must say, I had an average experience. The website was easy to navigate, and I appreciated the detailed product descriptions and images. However, the customer service could have been better. It took a while to receive a response to my queries, which was quite frustrating. Additionally, the delivery process was not smooth. The delivery team was late and did not handle the product with care, resulting in a small dent. On the positive side, the quality of the fireplace itself is decent, but not exceptional. Overall, my experience with this company was average. There is room for improvement in terms of customer service and delivery processes.
