Worst Dealership to work with! Negotiated a price (over $50,000 for the vehicle) and then when we go sign the paperwork they slip in another $500 auto guard charge. When I asked the sales manager he (ROUX) said I had to have it for insurance. I immediately called my agent and he said it was a LIE. So the manager, ROUX, lied and then told me if I didn't like it to leave! I left and then was called an hour later to say maybe we could split the difference but that they would take $500 off my trade in value. REALLY!! BEWARE! LIARS! DO NOT BUY FROM THEM!!!
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SUPERB CUSTOMER SERVICE! SALES STAFF: TIM KAGEL is very Generous and Efficient! HE AND FRANKIE TREATS ME LIKE FAMILY! I was a walk in and DARREN helped me. He was very Honest and Informative; FINANCE:TIM covered EVERYTHING and was very PATIENT; Sooo I BOUGHT THE CAR!!! YAY ME! LOUIE...YOU ARE THE BEST!
The service dept was wonderful and honest They did great job and did it quickly. We had brakes done and an alignment. We have a gmc Sierra 2012 and the traction and stability light came on They replaced the fuse and the bill was reasonable. Sharon achord
The service manager never seems too interested in customer service. He does not greet you in a friendly way and when I went to pick up my vehicle he said, "it's out back somewhere" leaving me to wander the back lot looking for it. It was in the very back, it was sprinkling and dark.
Traveling on a Saturday morning, I noticed a squealing sound under our hood, believing it to be a bad bearing. I called the dealership before 8 a.m. and the phone was answered very politely. I made it to the dealership and spoke to someone at the service desk, I believe was Fred Stierwald, assistant service manager. He had a mechanic come out and look over the engine. The squeal had stopped and could not determine which belt or pulley was causing the previous squealing. The mechanic was extremely helpful and in a matter of minutes we were back on the road to SC with no problems.
It is not often to get that fast of service and kindness on an early Saturday morning. Kudos to Rainbow Northshore Buick GMC. I was even offered hot coffee and my family was invited into a very pleasant waiting area while everything was being accessed.
From the young lady answering the phone to the mechanic that reviewed what I thought was a problem, we were treated royally!
While some others drove out of town for up 3 hours to buy a vehicle from rainbow, in which I did. However, right at the time of completing the sale they had only one key and key FOB and could not get or even make another one. And the initial test drive the engine light came on. Got back to dealer, the machanics call them selves fixing it. Nope the very next day the engine light came on again. So I took the car to another dealer and they fixed it thanks rainbow for the money spent to purchase the car you could not fix it right. And by the way I got a new key and fob from another dealer. The finance person there was very disrespectful and I will not be back. So there is not a rainbow at the end of the tunnel The dealer I went to to fix the vehicle was very respectful.
Thank you for a painless and quick transaction.... The van was ours and we only spent 30 min in a waiting position and that is worth 5 more stars for this dealership.
This dealership has the absolute worst service department that I have ever encountered. I brought my 2016 Sierra Denali HD here and requested that they do the GMC recommended service for 60,000 miles. Keep in mind that I own a diesel and I was aware that servicing a diesel would be expensive. I had specifically asked them to change the oil and look at my steering because it had some play in it. I also told them to do whatever services GMC recommended for the mileage. They ended up charging me around $956, which I thought was pretty good and honestly a little surprised it was not a higher price. They changed the oil, rotated the tires, did a fuel system service, changed the engine air filter, changed the cabin air filter, performed a coolant flush, and a transmission flush. When I dropped the truck off, the service advisor offered to keep all the old filters to show me when I picked it up. I did not ask for this, but I thought that it was nice of him to suggest, so I told him I would appreciate that. When I picked the truck up, I did not see the filters in the bed or anything, so I asked the service advisor for them. He then opened the back-passenger side door to look for them. When he did not see them, he ran to the back to retrieve the filters and brought them for me to see. Then I was told that they had not even looked at the steering issue and that there was nothing that could be done to fix it. When I got in my truck, I noticed that the old filters, that belonged to my truck, were on the passenger floorboard, where he had not looked. What! At this point, I had no trust in them at all, which made me want to investigate everything they did. The first thing I discovered was that the transmission was almost 3 quarts low and they did NOT change the filter. They charged me for 16 quarts on a transmission with a 12.7 quarts total capacity. How could it be low? They did not add DEF and it is now low. They did not need to do a coolant flush, and afterwards it was over a gallon low. I had to return for the steering to be fixed and have them check why the low coolant light was continuously coming on. They then replaced the coolant surge tank, and the steering gearbox under my extended warranty, even though they had previously told me it could not be fixed. The alignment is now off enough to be noticeable and clunking when I turn right. They only put about a half quart into the transmission and it was still below the cold fill mark on the dipstick when warmed up at idle, but they told me it was fine. I ended up having to buy 2 quarts to bring the transmission fluid to a safe level. I was getting the low coolant light again, so I brought it back and they had to add about a gallon of it to get the level at the correct mark. I had another more qualified/competent mechanic look at it and was told that they did not properly bleed the air out of the system because he was unable to find any leaks. I have had to bring it back again to get more coolant since. I think I am at around 2 gallons of coolant added, when the truck only takes about 7 gallons to fill completely. An apology would have been sufficient for me not to write this review, but instead the service manager had given nothing but excuses through it all. There are plenty of other smaller things that I have noticed they messed up as well, such as: loose bolts, broken plastic, stripped screws, etc. I mean, come on, they could not even check a dipstick correctly! I would recommend that you go elsewhere for service on your GMC unless you want to deal with the hassle and/or potential damage to your vehicle.
Joe and Joel have both been very attentive to see that the car was fixed in due time and gave me a loaner when they had to keep my 2017 Lacrosse a few days to track down a weird water leak in the front passenger cabin. Thank You Rainbow Buick GMC.
I reached out to Vincent Ficarra (previous customer recommendation) from the side of the road, my previous car was too tired to go anymore! He dropped everything he was doing and started working with me and inquired the help of TIm Kagel who finished the job. I am now the proud owner of a new car thanks to these guys and Britt Strain. They all minimized the stress of buying a new car
Rainbow has the best service department I have ever been to. I have had a lot of issues with an older car that I purchased from Rainbow several years back and they have taken very good care of me. On a few repair issues, I went to other mechanics to get prices and Rainbow beat their prices by a pretty large amount on a couple repairs. Mr. Joe is the fellow I normally speak to and he is most helpful and very kind. He is a genuine man that puts love into his work. I never missed a beat. They put me in a loaner every time they worked on my car, and nice loaners too. On one large repair, I was in a loaner for a couple weeks. It would have cost a fortune for a rental car. I am very happy dealing with these guys and I will always bring my business to Rainbow.
I have been a loyal GM customer for many years. I have never had a better vehicle buying experience than the multiple purchase instances I've had at Rainbow GMC. Our salesman was attentive, knowledgeable and did not make the experience feel pressured or obligated in any way. He was most concerned with filling the needs of our family and making the deal work for us. I have been bringing my vehicles to be serviced at the dealership for years. Service reps is always very helpful, making the scheduling very easy and wait times as short as possible. It is safe to say that Rainbow GMC has a loyal customer for life as long as business there continues as it has been for all of my previous experiences!
KERRY STEVENS told me he would run a soft inquiry on my credit so we could work numbers. After, him telling me via text numbers won't work, without any other information....I asked KERRY STEVENS to give me more info He never responded. Then I find out he ran a hard inquiry on my credit. RUN AWAY FROM THESE SHADY LYING CROOKS. THE WORST EXPERIENCE WITH A DEALERSHIP. I will be reporting to the BBB.
I had driven about 30 miles when I pulled up to a stop light and had smoke come out from the hood on the passenger side. I pulled over and raised the hood the engine compartment was smoky and smelled like diesel fuel. I went immediately to Rainbow they quickly diagnosed the problem and gave me a loaner truck to use while repairs were made to my turbo exhaust pipe and injector. I picked my truck up the following afternoon runs great and no more problem. Service was quick and cordial.
I am extremely disappointed in the service that I received. In my opinion my vehicle is still experiencing problems, my vehicle was kept for long period of times without any status updates. I didn't receive any paperwork stating what if any service was performed. I left a voice mail for the service manager Joel Miller and never received a return call.
My husband purchased a 2015 GMC Sierra 2500HD. Craig and his team have got to be the best GMC dealership in the market!! They are beyond helpful. Time and time again, they go above and beyond their call of service! This is our 6th vehicle we have purchased from them!! Keep up the great work!!
Stay away! Do not trust their service department to give you a fair price. Expect your bill to be $100 more than quoted. Be aware of their erroneous "inspection" fee and extra charges that they'll attempt to hide as tax. My poor experience was with a representative named James.
I recently got my truck towed into the service department (Nov. 16th 2020) due to an issue that was causing the truck to not start. After a day or so of running tests, it was deemed to be an issue caused by a rat eating my wiring. The service department fixed my issue. Luckily, my comprehensive car insurance covered a bulk of the payment. I was left to pay my deductible and the price for a new battery, which according to Robert (service employee) was not going to be covered by the insurance. I was later told by my adjuster that there was no mention of a battery needing to be replaced. The insurance would later reimburse me for the battery. At this point, I knew communication was an issue. Fast forward to Dec. 3rd, My truck is finally ready. I get to the dealership, I pay, and I proceed to walk to my truck. As I walk up to the truck, I open my door, and I was taken back by a smell. I glanced down in my cupholder and I see droppings of a rodent as well as chewed receipts and ketchup packets (don t know where the ketchup packets came from). I then realize the smell is a dead animal. I begin to search through my vehicle with a service employee and I find the dead rat. How they worked on my vehicle with that smell of a dead rat is beyond me. I leave my truck once again for a week to get cleaned and deodorized. I called 4 times throughout the week for updates on my vehicle. I was told the process of cleaning the vehicle would not take long. I call the morning of December 10th and I was told my vehicle was done and the smell was out and that they needed to finalize the paperwork with the insurance. Never got a call giving me any info about my truck while it was getting cleaned . I show up at 3:45 PM to pick up my truck. I received my keys and walked to my truck. Again, I open the door and the smell was still there. Along with the rodent droppings, pieces of the receipts and ketchup packets (I threw away most of trash the night I discovered the dead rat while I was in the parking lot of the dealership). I also found a shredded plastic bag under my driver seat which contained rodent droppings and rodent urine. Probably part of the reason why the truck still smelled. I then go inside of the service department and I m told by Robert that the dead rat died after they worked on my truck. This is impossible as they worked on my truck Wednesday and I came to pick up my truck Thursday. Joel, the manager, chimed in and said that he smelled the vehicle while it was getting worked on. If Joel smelled the vehicle why would they release the vehicle to me in that condition? Joel then proceeded to tell me that they can only perform what the insurance is paying for. Perhaps, vacuuming and removing the few pieces of the trash left by the rat is out of their pay scale and only taken care of when the insurance pays for it. Clearly shows they have no interest in my vehicle. I then leave and call my insurance adjuster outside in the parking lot and we agreed it d be in my best interest to bring my vehicle else where to get detailed and cleaned. My truck was neglected for weeks as a dead rat sat inside of the truck parked in the parking lot and was left to rot. I go back inside to grab my keys and on my way out I explain to Joel I will be taking my truck and I will not be returning for services in the future nor will my family. Joel s , the manager, response was.. Perfect in a sarcastic manner. He then put his head down and proceeded to talk on his phone. What a great response for a paying customer and someone with the title service manager . I also have pictures of the entire incident. I will travel 35 minutes East to Slidel if I need a GMC dealership in the future.
I Traded in my HHR for a Chev Silverado when i Purchased it there was a sound coming from the windshield area, the door raddled, and the sunvisor clip was broken I purchased it from Bret who informed me to contact there service dept to do so so I did when we showed up for the first apt there were too busy too look at it we had to reschedule for a second apt. a week later they look at it and tell me that since its out of warranty i will have to pay to get it fixed. DO NOT TRUST these people they will tell you anything to get you to buy a vehicle.
The service dept. was clean and knowledgeable. Not much I can say about how my first-time experience with a problem on a brand new car was handled, definitely could have been better but we'll just leave it like that.
The service department at Rainbow Buick GMC is one of the best on the Northshore they always go above and beyond my Expectations! Sincerely, Michael Tolbert, CLL
I purchased my vehicle with a cracked windshield. I brought it to the sales rep Eric at this location. The 1st time I called I was told I would receive a call back on this issue. 1 year later I went out of pocket to not only get my windshield replaced myself along with having to remove the stock window tint that is at 20% so I could get a break tag. Seems like as soon as you are done with your purchase you are nothing to them. Thanks rainbow for showing me what not to want in a car dealership.
Eric is a great salesman, he s not pushy at all and very patient. He listens to exactly what you re looking for and does his best to make sure you get your Best. The Service Dept. Is awesome . It doesn t matter when I go to service Dept. They always take care of me and I greatly appreciate it ! Continue the great work guys , y all Rock !
Terrible experience here. I agreed on price of a truck through text massage with a salesman. I drove over a hour and a half to get to dealership to buy the truck. I arrive and the salesman puts me into a different vehicle (more expensive) than we discussed without telling anyone. When I ask about the truck not being the one we had agreed on he said that the truck we had spoke about had been sold. I had literally been in contact with him the morning of and never did he mention it being sold. I left the dealership and call the manager to explain what had happened and the manager says the vehicle actually isn't sold, it is still on their lot, it just cant be sold for the price he promised me. I can only imagine how many times this has happened to other people and how much time has been wasted because of their shadiness and dishonesty.
I got a fantastic deal on my truck from here. I got quite a few extras added on to my truck with no problem. The finance department was great to work with too.
Had some appliques come loose on Yukon Xl at Christmas time on my way to Disney World and by the time I got back and made an appointment my car was over the 60k odometer reading. I had 62k on my odometer. The receptionist told me they have had to fix quite a few of those and yet they still charged me. Seems like a manufacturing problem but it still cost me $500.
The service team was great, Sena worked with me and my schedule to get the needed repairs done in a timely manner. The service was preformed faster than I expected and I was back on the road before I knew it.
I have bought several vehicles from Rainbow and from sales to service they are a great bunch of people.
Thanks Craig and Louie for having such a great team.
The best auto buying experience I have ever had - bar none. From the salesman to the sales manager to the GSM to the owner, dealership personnel exuded customer care. Thank you.
Charged for alignment, but told to vmcome back to get it after vehicle there a week. I repeated multiple times I'm having transmission issues but was told computer didnt read. Now that warranty is up, And I'm back to my trusted mechanics, who did not take my warranty. They took the time to hands on and diagnose No, the transmission is on it's way out. A waterleak in car, due to a clog in washer fluid line, was told over 850 to fix. Christian Brothers settled up in 5 minutes by blowing line clear. Very frustrated with establishment
I cannot say enough nice things about Brandon Williams, JR Bravender, and the entire team over at Rainbow Northshore! You guys were awesome and extremely professional throughout the car buying process. After shopping around for days, I can honestly say that this dealership is on a completely different level compared to the rest. I absolutely, 100% recommend Rainbow to anyone looking for a vehicle.
I talk to a salesman named Kerry. I informed him that I come coming from out of town the next morning to look at a truck. So after I droves 3 hrs to their car lot. He had sold the truck without even attempting to call me or nothing. That is sorry service. But something good came out of the deal. I drove right down the road to hood Chevrolet and purchase a 2016 high country. Thanks Kerry.
I was very pleased with my salesman, Justin Smith. I bought the wrong vehicle and realized it before I drove off of the lot. Justin realized it also. He quickly found the vehicle that I thought I bought and made the correction. I am very pleased with everything.
This was our 3rd experience in purchasing/leasing a vehicle from Rainbow Northshore Buick GMC within a couple of years. In my travels with dealing with other dealerships when looking to purchase a truck a couple of years ago, I kept coming back to Rainbow GMC and that experience and the others has been a pleasurable satisfied experience. The team at Rainbow has given us great customer service with dealing with Sales, Financing, and the Service Department. Have total confidence in recommending to friends and family.
Terrible dealership. The internet manager wouldn't ever provide a written invoice but agreed to a discount. So of course the expected happens when I actually went to the dealership trusting the guy, the discount changed and so did the price on the truck even though the internet price listed the exact truck for $800 less. I won't be returning to them nor will I recommend them to anyone else.
Rainbow Northshore Buick GMC Is The Best Dealership I Have Ever Used ! The Salesman Were Very Nice And Polite ! They Never Once Came Off As Pushy Or Trying To Push Us Into Buying Something That We Didnt Want ..... They Also Got Us A Note That We Could Affrod ! I Would Definitely Be Buying Another Vehicle From Rainbow And Would Reccomend Them To Anyone !
A bunch of shenanigans going on at this place from the owner on down the line. Tried to get the truck(a 2015) I wanted but they submitted a truck (a 2018)to my bank that I wasnt trying to get,without my knowledge or approval. They really give car dealerships a bad name.
Got a great deal on a Toyota Highlander from Anthony. I really like the low key attitude of the staff. I didn't feel pressured in any way to spend more than I wanted or purchase unnecessary extras.
I enjoyed dealing with Benjamin Henry, he was very responsive to my questions and concerns. He went out of his way to send me photos and videos of the vehicle I was interested in. This was really helpful because I was 3 hours away. I looked all over for just the right deal and I happened to also find just the right salesperson.
I drove 1 1/2 hours from Ocean Springs to buy a new 2019 Sierra Denali. I had looked everywhere and these guys definitely had the best deal. Unlike most dealerships that advertise all the discounts that you will never get, these guys are the real deal! $17,000 off MSRP! Thanks Eric and the rest of the team!
From my first contact with Anthony and Matt, everything was first class and they honored the pricing we discussed for the new truck and trade in. I would absolutely recommend them to family and friends. Actually, everyone at the dealership was friendly and a pleasure to deal with.
Overall good experience, especially with my salesman, Brandon williams. He was very kind and worked hard to get the deal we were looking for! Thank you Brandon!
My son just graduated from LSU and really needed a new truck. We contacted the dealership through their website, within 10 minutes we had a reply. So we drove over and 2.5 hours later my son drove away with a 2017 GMC Sierra Crew Cab SLT without me having to co-sign for him. They gave him top dollar for his trade in and put him in the truck he wanted. Our family will buy from them again; Honestly I was so impressed I almost talked myself into buying a Canyon I had my eye on.
We could not be happier with our purchase including our experience with our salesman, Justin. He was never pushy but was extremely knowledgeable about the vehicle we purchased as well as similar models from our manufacturers. He would share the differences that highlighted the positives and the negatives of both comparisons. Definitely worth visiting.
Just purchased a new vehicle in Dec 2020, and today is Feb 5 2021. I have brought my vehicle in for service twice already, and now going back for third time. The service manager I have dealt with before is such a pain, and I felt sorry for the old woman he was working with before me, he seemed so annoyed with her(dont know his name) So far, my suggestion is go with Joel to work with..he is a good guy. Cassidy is a great technician too who knows his stuff.
Andy was absolutely amazing. Showed me what was wrong with my car underneath and fixed it right up while others places wanted me to replace pieces of my car that weren t even broken. He re-attached everything in the shop and made it look brand new. Saved $400 dollars and so much time. He is the best out there!!!!
rainbownorthshore.com
